HSA Home Warranty Anmeldelser 

What a complete was of time and money. They use terrible contractors. No show, no call all the time. When the do come they won't fix anything because it is out of contract. Don't waste your money. Horrible company. I'm not sure how anyone with a conscience can work for this company.

I have been with HSA home warranty Since 2008 When we bought the house. On May 25th. I called him to open up service. For my electric stove top. The bigger burner was making funny, Sound when open it. The glass top have a crack. H SA cancel The ticket that I opened. I called them back on June 16 to find out what happened. Then they reopen another ticket. That company did a virtual visit That company only put down the glass was crack. They didn't ask me no questions. They didn't put down that the big burner was also not working. HSA told me. They would not cover it. I didn't agree with them. I asked for a second opinion. Now they did not agree with the Tech. Because they wanted him to say exactly why the glass top was crack even though I told them the burner starting making funny sound next thing. We saw a crack in the glass and then by them waiting for so long. The crack keep getting bigger and expanding while we're using the stove Now they call me July third. So they can send another company, which will be a third opinion. When my original ticket begin, May the 25th. Now the crack keep expending and getting larger and longer as We use the stove to cook with three burners HSA rather pay 3 different companies. Then fix my stove after I've been with them for 15 years. Before that, I had issue with them about my washer and dryer. I really don't know what change with the company. Now it's a fight To get them to do what a home warranty supposed to do? Give you peace of mind.

HORRIBLE CUSTOMER SERVICE!!!!! I WOULD GIVE THEM NEGATIVE 8!!!! I have been waiting on an A/C compressor for 11 days. The initial impression was good, but once they realized they had to replace something, they drug their feet in getting it fixed by messing up on the Purchase Order of the compressor. They sent the contractor out right away, and he was quick to diagnose and order the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....then 5-7 working days.....I called today and there is no record of the order....I got told "Oh..there is a problem...the parts were not ordered correctly....it will be another 3-5 days!. Contacted the Supervisor, and she confirmed another 3-5 days. Requested some kind of concession, e.g., the $75 Service fee to be refunded, for their mistake, but she did not concede. RECOMMEND NOT USING THIS COMPANY!!!!!! STAY AWAY!!!!

I have HSA warranty as well and a leak from my new home from a shower in the upstairs leaked into the drywall of my downstairs ceiling and caused damage. I live on disability so im very limited on income. I called hsa told them the exact things that were going wrong btw their from a call center who dont speak english for anything. Nothing new there. So the woman tells me oh so u have leak from roof i said to her how the hell did u get roof from a ceiling are u listening? Ohhh my apologies i sorry's. This went on for 20 mins of correcting her. I asked if these repairs are covered if u guessed yes ur correct. I paid $100 to get this plumber and he made no repairs and said he hsa doesnt cover this. So what did my $100 get me a plumber to tell me how to fix my problem and wouldnt touch the ceiling bc its not what his company does. I called hsa for a refund well thats against policy and i told them their policy of theft by deception im gunna call the BBB nad leave a 1 for everything. They are scammers who will do an say anything to steal your money. Screw you HSA WARRANTY. U can warranty my ass

Absolutely terrible. The service companies they partner with are horrible, they only want to offer the cheapest fix. They are unresponsive, slow, unprofessional, and will try to scam more money out of you. And when I told this to HSA, they did not care at all, because their customer service is equally as terrible.

My furnace went out this week. The technician they sent tried to say that it was just one small part that needed to be replaced. He told me that if I ordered it through AHS it would take 5-10 days, but if I paid out of pocket he would have it finished tomorrow. I agreed to this, but I wish I had known that this was a SCAM. My heat wasn't working and it's winter, so I was desperate. The person who came out to repair it the next day said that they part "didn't fit" and that someone would be out the next day to fix it. The next day, after sitting around all day-no one showed up. I called and the office said that they did not even have me on the schedule for the day, and that the part they needed was ordered and would take 5-10 days. So why did I pay out of pocket to get the part quicker? And why did no one communicate with me about this? So unprofessional. It is 0 degrees out now and I have no heat.

At this point I decided to call my own tech, who actually showed a sense of urgency and was able to come that day. He told me that what HSA's company told me was completely wrong, and that I needed two parts replaced (which would total >$2000), and the furnace is 19 years old (this is why I kept the home warranty in the first place), so I ultimately decided to replace the whole furnace. I called HSA and told them this, and they said that they would have to wait until they got the report from their service company, then at that point I could request a second opinion and send a second tech of their choosing out (who knows how long that would take). I did not have time for this as it is freezing out, and I have no heat. I tried to explain this to them, but they did not care. I ultimately decided to cancel my home warranty with them. They also charge you a fee to cancel-what a scam! They also refused to refund me the $100 service fee, even though I didn't receive service from their unprofessional service company, thankfully I was able to dispute the charge with my bank, so I didn't have to pay it. I will not allow this joke of a company to steal one more dime from me. Do not waste your money. Just put aside the $50 a month that you would pay this company, put it in a savings account and use that as a rainy-day fund, and save yourself the headache of dealing with this horrid scam of a company.

HSA is absolutely HORRIBLE! HSA provide conflicting and condescending information to you, no communication and will not follow up on any request you make. HSA has the worse customer service you can ever imagine. I would not refer HSA to any human. Negative five stars to HSA they most definitely earned and set out to get negative five stars in all they do. HSA has been totally intrusive from the beginning to now. No customer should have to wait “going on three weeks” without any updates or communication and having to call in more than ten times to finally get through to someone that tell you even worse information that all the many calls and inquiries you have to wait even longer after it’s going on three weeks. If you’re reading this before consenting to hire HSA as your home warranty company you’re better off hiring a kindergarten to be responsible for the repairs on your home.

This company is awful to work with. Probably the worst customer service I've experienced. I found myself wanting to pay full price for repairs instead of try and go through them.

Customer Service is terrible and never actually gets anything done. Better just keeping your money and paying for something new. Huge rip off

Three words, total rip off. They look for any excuse not to pay including things like "the connection on the sink was overtightened" so we won't pay to fix it. What? The installer screwed it on too tight so your out of luck when the fixture leaks and needs to be replaced. The customer service is abismal and no one can communicate well because they are all in off shore call centers who hang up on you when they don't have a reasonable answer to your questions. This company should be out of business. Save your premium and apply it to your repairs instead because HSA certainly won't pay for them.

I loathe HSA and look forward to canceling with them. They are unresponsive and hold times exceed an hour. I think home warranties are a rip-off after so many below par experiences.

horrible company, horrible customer service.
Refused to replace hot water heater producing brown hot water due to corrosion
Then refused to replace it when it burst, damaging flooring of a finished basement
Refused to open a new work order or even to put a supervisor on the line