onestopchillishop.co.uk Anmeldelser 

I have been doing business with this company for several years now and have been impressed and frustrated in equal measure.
Several reviewers express frustration with them re their customer service/deliveries and they are absolutely totally, correct. If you want an Amazon style experience then trust me you are in the wrong place.
However try and find another company selling fresh chillies at these prices then you will spend a long time looking.
Over the years I have had many niggles and frustrating experiences with them but eventually I have gotten my chillies. Eventually.
If you are able to I suggest you buy in bulk and freeze as I do. That way you only get wound up once or twice a year. Less time spent volleying off emails and making calls.
I know in this age of Amazonian delivery etc. we expect items delivered fuss free sort of yesterday but trust me you will no get that with this lot.
Overall a semi-chaotic company with good intentions and an excellent product at good prices.

Avoid at all costs, no replies to numerous emails regarding my order after 8 days!! the phone number is not even a real number. This is a scam site, I have had to get refunded via my bank. Disgraceful company!! Zero stars

I have had the most awful experience with The One Shop Chilli Shop

Unfortunately, the customer service has been absolutely appalling\. I have tried contacting them several times by **phone, email and WhatsApp**, but I have either received no response at all or have been completely unable to get through

I understand that businesses can get busy, but to have multiple attempts at communication completely ignored is extremely frustrating and very disappointing as a customer

When you spend your money with a company, you expect at the very least to be able to contact them if you have a problem or need assistance. Sadly, that has not been my experience with this company

I am extremely unhappy with the way my situation has been handled and, based on my experience, I would have serious reservations about ordering from them again

**Very poor customer service and communication\. I would not recommend based on my experience

Absolutely awful, 2 weeks after placing my order their site says they are still preparing my order for dispatch. Have had no updates from them & they do not answer the phone & no replies to the emails I have sent. Wish I’d read the reviews before ordering. Great idea & likely great products but this lot are clueless when it comes to customer service. Do not waste your money.

I bought Jalapeno chillies and the free scotch bonnet chili mash. I received the freebie, but since my order (5th August) I have received nothing. I queried the outstanding order and they said they were having issues with their delivery partner, DPD. A week or so later, still nothing. I have again messaged them asking for an update. After reading the negative reviews, I regret purchasing from this company. I have no idea how they run their business, clearly quite badly. I will not repeat an order with them and sadly, I do not recommend them.

Addendum: Jalapenos arrived next day and were perfect.

Horrible Horrible Horrible store and customer service. Paid for chillies since July 14, we're in August now and still no sign of my order. I have sent emails and WhatsApp messages all are being ignored neither are they picking their calls. The store has not delivered orders yet they are doing sales ..what a joke! A store to avoid with zero etiquette and customer service .

Tried to cancel my order immediately after purchasing.
No response for nearly 2 weeks, even after phoning.
And then they finally dispatched the order 2 weeks late.
Order No. OSCS-24-32215

I ordered fresh chillies (scotch bonnet and fire flame) that were mouldy and unsuable within a week. I stored them in a cool (about 8degC) dry integral garage. I gave feedback requesting some compensation or exchange, but the reply was that i should have kept them in the fridge. I have ordered the same once in the past with no issues at all. Very dissapointed. Addendum: customer support followed up a week or so after with a replacement of the Scotch bonnet that were perfect and a refund for the fire flame. : so moving this from 1star to 3star.

This seems to be a reoccurring issue. Made an order in November, had WhatsApp messages, and emails to say they were green, or didn't have any......excuses. More like you should limit how much you sell if you can't fullfill orders especially when running offers. I even agreed to swap one for another. To make it worst we've received numerous emails advertising the out of stock chillies and even an email to reorder my unfulfilled order. I've emailed and was told I would receive my my chillies which were meant as christmas presents on Saturday. I'm still waiting. Even lied about the last day to order their promo emails said the 19th. Why take orders and advertise but don’t fulfill. I shouldn't have to chase multiple times. 0/10 😡😡😡😤😤😤😑😑

I ordered on the 19th of November it's now the 20th December.. The product was shown as in stock and I was allowed to order the Chilli's
Over a month later I have no idea what is going on. Customer service is patchy at best. I was told that the chillis I ordered were too green to be sent out. Eventually I was sent an email Saying the original chillis I ordered we're too green to send out and I could have 2kg of Habenero instead. I acknowledged this email accepting the replacement. I have not recieved any chillis the 2 since emails I have sent have gone unanswered.
I guess I'll have to reach out to my card provider to file a complaint.
The Christmas presents I was going to make for my friends and family will not happen this year thanks to this lot!
I'm glad I'm not a business relying on The None stock chilli shop.
P155 poor experience!!!!
***Here's a an update. I got in touch with the OSCS and asked them to sort the replacement or give me a refund. I was contacted the same Night and told I would receive the replacement on the 24th. Now! I accepted a replacement on the 13th of December 2kg of yellow Habenero to replace 1 kg of yellow Moruga Scorpion.
What I actually got was completely different again. 1.2kg of what I think are mainly Carolina Reaper and may be the odd Bhut Jolokia. I'm not sure they look that great but maybe that's just the way they come. (I'm aware they are wrinkly)The stalks look old and dull and I might be completely wrong and I apologise if I am but it just feels like I've got the last of some stock that was knocking around.
The upshot is I doubt I'll use OSCS again which is sad as the concept is great. I just don't think they can cope.

This company should be avoided at all costs! Totally lied to me during the whole process. Firstly advertised chilli’s as in stock when they weren’t, so order was delayed. Didn’t have the decency to inform me of this had to call them myself. Then got a marketing email saying the chilli’s were back in stock so rang again to be told my order had gone out that day. Got a message from DPD saying they were waiting for my order but this remained the same the next day with no delivery. Contacted them again and was told that my order hadn’t gone out because the chilli’s were too ‘green’ even though they had already told me my order had gone out the previous day! I was then asked if I would like a refund for the missing chilli’s or 2kg of another variety which I had already purchased 500g of in the order. I chose the refund because I don’t have anywhere to store that amount of chilli’s. Haven’t recieved the refund but finally received my order today with 2.5 kg of the chilli that I said I didn’t want! Also bought a set of 4 purées and 2 of them aren’t the same as what I ordered. I recommend avoiding this company, I certainly won’t be buying from them again.

I have ordered numerous times from the company. Initially it was very good but, over time it has deteriorated worryingly. When orders first started taking ages, you could always get a response from the company. However, the most recent order means I will never use the company again. The order never arrived and, when I chased I was told it had been sent to a DPD pick up point (although I never got any communication about this). The sauces were then sent but, despite getting an email saying the fresh chillies had been dispatched, they never arrived. I sent three emails to the company, all of which have been ignored. I have left a phone message which has been ignored as well. I have paid for items that I have not got. This has all the hallmarks of a company on its last legs and about to go under. I would advise anyone thinking of ordering from them to be very careful.

Yet another great deliver. I do find it frustrating that the fresh chillies i want don't come back in stock for such a long time but everything else is brilliant.

Product did not arrive after 2 weeks waiting. They responded to my first 2 emails promising to send my order immediately. They did not send it and then stopped replying to my emails. Fortunately I had paid with PayPal so got an immediate refund through them. A total waste of time dealing with an incompetent company. Avoid, avoid, avoid.

Placed an order to be delivered to my home address. It was delivered to a random DPD pick up address - a known issue with their website which they haven’t addressed. Apparently one of the items I ordered was out of stock, so their website is inaccurate. Had no information about this in advance to ask if I still wanted the order or wanted a replacement item. Also had NO REFUND on the out of stock item, and am now having to chase this. Their phone line isn’t monitored, emails take days to be replied to. They just aren’t capable of running a business effectively it seems and should just stick to making the sauces and letting more effective businesses deal with direct selling to private customers.

Super-fresh scotch bonnets delivered as expected and promised. I ordered 1kg and this was 109 bonnets of various sizes. I had no waste at all, at worst there were a few minor blemishes. All of the bonnets had stalks trimmed closely.

Still to try out some of the other products within the order, but it all looks good stuff.

Everything was well packed in card based packaging. Outer box was closely sealed, but breathable. The bonnets were loose in the outer box, which was quite a spectacular reveal on opening!

Customer service was excellent and responses quick. I was contacted after ordering regarding an item that was out of stock and was immediately refunded. There are some bad reviews regarding service here on Trustpilot, which is completely at odds with my experience.

If my body survives the spice, I won't be hesitating to order again.

Love the products but can't rely on delivery.
Weeks go by with no email update and no delivery.
Had to chase last time and was given delivery promises that weren't kept. Been waiting a fortnight this time and can't be bothered to chase.
Real shame as I will now have to find alternative supplier who values their customers.

Placed an order on the 12th November, no goods received by early December, so made 3 email requests for an update. Promised goods would be dispatched, still nothing so requested a refund, email went unanswered. Raised a disputed transaction with my card provider. Caution ⚠️
Credit where credit is due. Following the above review, I received an email within in a couple of hours, and an apology and explanation as to why my last email hadn’t been responded to. Goods delivered today with a complimentary pot of sauce. 3 🌟

My order never arrived. I wrote them an email. No response. No refund either. Total waste of money.

Having only browsed this companies site, I received an offensively worded e-mail as follow-up when I did not place an order.
I contacted them and asked to be removed from their database, a request they acknowledged. Since then I have received two further e-mails (one being the same offensively worded one) in breach of GDPR.
I do not have any faith in this company to manage my data, and now wish I had read the negative comments on TrustPilot before visiting their site.