onesizebeauty.com Anmeldelser 

Horrible customer service & stolen package

Contacted them within hours of my order to change my shade and they said they couldn't do anything because their orders are "processed automatically immediately." Whats the point of having customer service then? Within hours the order should be able to be cancelled or changed, especially as they didn't ship it until a week later. Customer service agents via email use copied and pasted generic scripts that don't even take into account your specific situation. How do they deal with queries where the wrong address was input then if orders can't be changed immediately?

Placed an order 8 days ago and it has yet to be shipped. Contacted customer service multiple times and received the same copy-paste responses about returns and cancellations which had absolutely nothing to do with my question. Nobody actually reads your messages. Complete waste of time and money. Will be disputing the charge with my bank if this isn't resolved immediately. Do better.

I am surprised to see negative reviews for this company. My experience was really good. I love the makeup - good quality, not too pricey and the airbrush powder is the absolute best. I can't remember how fast or slow shipping was, so I assume it was fine.

Horrible Customer Service. They are rude and dismissive. I signed up for email/texts to receive 15% off and was never sent the code. Then after sending an email I finally received the code, but then it doesn't work lol. They told me I had made a purchase before (without using any code btw) so it would not work. They went back and forth with me ending their emails with "Hope This Helps". When all they had to do was honor it and provide a code that actually works.

Horrible customer service!!!!
Ever since I received my product, I have been trying to contact this company to return it back, because I had a reaction to it and they refused to reply back, they have ignored me, and many of my emails I’ve sent to ask.
I don’t recommend this company or their products to anyone,

The worst customer service I’ve ever experienced. I had an allergic reaction to a product and I had to argue with them for weeks to finally return it for a refund. They then only refunded me 1/3 of what I paid for the product. Super dishonest, do not buy from this company!

The time of shopping online have steadily increased over the years. To the point that it seems like the delivery companies that I knew of growing up such as USPS, UPS, FEDEX, and DHL (I will call them the BIG 4) possibly can't handle the volume. So now this issue has opened up an opportunity to create a new type of delivery service that I call sub-couriers. They are the ones that receive packages for delivery that either the BIG 4 don't have time to deliver so they are passed off to them to complete the route or companies prefer them due to cheaper shipping rates.

In the past I have been used to receiving my products with minimal issues when dealing with the BIG 4 but have recently notice a kick up sub-couriers doing deliveries of my orders. My first time noticing this was when I ordered something oversees. My item was delivered but I noticed it didn't have any of the BIG 4 shipping tags on it. I didn't think anything of it because again, I received my product just fine. But as the famous line goes, All Good Things must come to an end. For me that was when I noticed that some of these sub-couriers were also very subpar in their delivery services.

One example was again of a shipment from oversees recently late last year in which the courier stated they couldn't deliver my item due to its location. I have a PO BOX that is located in a UNITED STATES POSTAL BUILDING (USPS Building). I purposely have it and have had it for at least 20 years due to thwarting porch pirates. I have that PO BOX so I don't have to rush home and hope whatever I ordered is still there. I know with my PO BOX that my packages are secure until I go there to pick them up. I've been a customer of my USPS Building for so long that when I come through the door they automatically go in the back and get my packages for me before I get up to the counter. That is stellar customer service and some of the most friendly people you will ever meet.

When the courier in question emailed me to say there was a delay in my delivery I was confused because I was thinking what could be the issue. Because why would you try to make a delivery on the weekend when the USPS Building is closed on a Sunday? Better yet if you are in the courier business PERIOD why don't you research in your system if an address is Residential or a Business? I'm used to the BIG 4 that if a business is closed or a residence requires a signature confirmation they leave a note on the door to state that they were there and will attempt delivery at a different date or allow you to contact them to change when and how you want to receive your package. Because now you might want to go to their business and pick it up there instead of delivery. The big thing is that they don't leave your package just sitting unattended.

Another example is I ordered from a company called Thunda Thighs. In previous orders I had received my orders with no issues while shipping was done with the BIG 4. Yet on another order they did not go that route and ended up going with a courier that left my package out in the pouring rain at the ramp entrance of the USPS Building. Thankfully one of the workers noticed it that morning when they arrived and took it inside. When I arrived to pick it up they alerted me to the situation and even took pictures of it. I contacted the company. They were extremely apologetic and informed me that in the future if I wish for a future order to be shipped with a particular courier to let them know and they would accommodate. I did make an order and they did ship with USPS as I requested.

Fast forward to the current issue at hand. I ordered some items from ONE/SIZE Beauty earlier this month. The items were delivered on a Federal Holiday - President's Day to the front door of the USPS Building. You know what the issue is with that? ITS A FEDERAL HOLIDAY which means the USPS BULDING WAS CLOSED!!! So why would ANYONE make a delivery to a federal building on that day?! I didn't realize this issue until I went yesterday to my USPS Building to pick up the package. They informed me that when they arrived to work on Tuesday they saw a bunch of packages opened and loitered across their lawn.

I immediately reached out to OnTrac via their website to contact them. I was met with an AI Chat Bot system and couldn't reach an actually human being. I ended up leaving a message and I am awaiting a response that they said I should receive in 48 hours. I'm not holding out any hope for this to issue to be rectified on their end.

I then reach out to ONE/SIZE to inform them of the situation.

I received a prompt response from a level 1 customer rep.

They then escalated the issue to their supervisor.

My complete complaint can be read on my blog at:

www dot allthatmsjazz dot me

You will see the review called: Beware of companies that ship their products through sub-couriers - I'm talking to you ONE/SIZE BEAUTY

I am extremely disappointed with my experience with One/Size Beauty and will never repurchase from them.

I placed order #1236032 on November 24th, and had to wait 16 days for it to be marked as shipped on December 3rd. However, the tracking number provided (EPG011026703458372) never showed any movement beyond “label created.” There is no evidence the package was ever handed to the carrier.
Over the course of several days, I contacted customer service multiple times and received mostly automated responses that did not address the actual issue. I specifically asked for confirmation that the package had physically left their fulfillment center, but this was never provided. To make matters worse, the website chat bot later claimed that my order had been delivered on December 2nd, which is impossible since the order shipped on the 3rd. After requesting a refund communication stopped entirely despite several e-mails left unanswered and a completely useless phone number. This experience has been frustrating, time-consuming, and completely unacceptable for a brand. I will never recommend ONE/SIZE, and have now to escalate this matter further through my payment provider.