We have been using one provider for more than 5 years, but their support is getting low day by day. To get best support we subscribed to their VIP Support but we are not getting it. Our servers are d... Vis mer
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Se hva andre synes
tutto impeccabile nulla da contradire, salvo la mancanza della lingua italiana ma non e un grosso problema
Schlechtes Abuse Management. Abuses werden vom Provider nicht gelesen und Server einfach gesperrt. Auch wenn der Abuse fehlerhaft ist. Der Support ist sehr langsam und brauch teilweise 12std u... Vis mer
Selskapet har svart
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
With over 140 datacenter locations in the world, OneProvider is your one stop for dedicated server hosting solutions in the location of your choice.
Kontaktopplysninger
H7R 1S4, Laval, Canada
- oneprovider.com
2,8
Middels
671 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Oneprovider, poor support and delay in the solution, 3 days offline
We have been experiencing server problems since November 11th and the support from this company is weak and precarious. Simply the reboot button didn't work on a dedicated server recently purchased from them, so support said they fixed it and did a manual reboot, ok. A few days passed and I needed to reboot the server again, then I realized that the reboot button was still buggy and didn't work, support said they contacted the supplier and then the problems got worse! Support comes back asking if there is "overload" on the server, and I answer that it only happened once where I asked for a reboot, but overload is not recurring since docker startup is off, therefore, after reboot the server will have free CPU and memory, Now the server just shuts down by itself! If I try to turn on the server, the server will be active for a few minutes and then shut down, I'm 3 days into this scenario, wasting money and time and the support just plays with me! This is really unfortunate, we have 4 servers in this company, we spend considerable money on them, and we receive this quality of support, if you can't solve the problem with the server simply migrate to another DC or server, but oneprovider simply winds up its client , if you don't resolve 64.15.138.xxx or change the server today, give me my money back, your server was paid on November 29th and I keep my invoices up to date, so I demand a minimum of respect for your offers. We have customers like you, so your kidding around with a solution costs us customers and money!
1. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra OneProvider.com
Dear Motomodd,
I'm truly sorry to hear about the difficulties you've encountered with our service. Your experience is important to us, and I appreciate you bringing these issues to our attention.
I understand the frustration you must be feeling, and I want to assure you that we take this matter seriously. To assist you more effectively, could you please provide the ticket number associated with your support request? This will enable me to investigate the situation thoroughly and work towards a resolution.
We value your feedback, and I'm committed to addressing your concerns to improve your experience with our services. Your patience is appreciated, and I look forward to the opportunity to rectify this situation.
Thank you for your understanding.
Warm regards,
They got the server online quicker than…
They got the server online quicker than they normally would...
7. november 2023
Svar fra OneProvider.com
Dear Steve,
Thank you for your stellar review! We're delighted to hear that we were able to get your server online even quicker than our usual timeframe. Providing efficient and prompt service is a top priority for us.
If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to exceed your expectations.
Warmest regards,
Everything is great
Hi team!
Nothing to say a lot, just a great deal. Everything works pretty well, even when I used custom partitioning with rescue option. And I had no problems with that.
Thanks a lot!
6. november 2023
Svar fra OneProvider.com
Hello Eugene,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our product exceeded your expectations, especially when it came to custom partitioning with the rescue option. It's fantastic to know that everything worked seamlessly for you.
We truly appreciate your support and are here to assist you if you ever have any questions or need further assistance. Thanks again for choosing us!
Warmest Regards,
Bons servidores mas...
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim de semana, e perdi 3 dias de dois servidores, uma vez que precisava fazer a migração de um para o outro. Se o tempo de resposta aos tickets melhorar, aumentarei a classificação, mas até agora, minha experiência não está sendo das melhores.
26. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra OneProvider.com
Caro Sérgio,
Agradecemos por compartilhar sua experiência e pedimos sinceras desculpas pelos inconvenientes que você enfrentou. Valorizamos seu feedback, e é desanimador saber sobre o atraso na resposta aos tickets e os desafios que você enfrentou no fim de semana.
Queremos reconhecer que o último fim de semana foi excepcionalmente movimentado devido ao feriado na América do Norte. No entanto, entendemos a importância de respostas rápidas e estamos trabalhando ativamente para melhorar nossos tempos de resposta em geral. Sua situação certamente não reflete o padrão de serviço que buscamos oferecer.
Por favor, aceite nossas desculpas por não atender às suas expectativas, e esperamos superá-las no futuro. Compreendemos sua necessidade de urgência, especialmente em migrações de servidor, e para lidar com isso, oferecemos uma opção de ticket VIP por uma taxa adicional em caso de emergências. Essa opção garante que seu ticket seja priorizado no topo da fila.
Se houver algo específico que gostaria que abordássemos ou se tiver mais detalhes para compartilhar, sinta-se à vontade para nos informar. Seus insights são inestimáveis enquanto buscamos aprimorar nossos serviços.
Agradecemos pela sua paciência e aguardamos a oportunidade de melhorar sua experiência conosco.
Atenciosamente,
Quick response from the sales and technical teams
Quick - no hassle - response from the sales and technical teams.
26. oktober 2023
Svar fra OneProvider.com
Dear Roland,
Thank you so much for taking the time to write us this great review! It means a lot to our team and it makes us happy to know that you are satisfied with our services. Please do not hesitate to contact us should you have any questions. We're here to help!
Wishing you a wonderful day
Es un buen proveedor confiable y estable
Es un buen proveedor de servidores físico y virtuales. Estable, confiable. El pero con OneProvider está en el tiempo de despliegue para servidores físicos y el soporte, en ambos casos pueden tomar días en responder.
Algo que no encontraras tan fácil, es las conexiones privadas entre los servidores, algunos tienen la opción, pero imagínate que no es un servicio que puedas configurar entre un servidor en USA y otro en Francia, es algo extraño que un proveedor del calibre de OneProvider aun no tenga esa facilidad como un valor agregado para sus clientes.
En general, le dejo 4 estrellas por su estabilidad y confiabilidad una vez completadas las órdenes.
20. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra OneProvider.com
Estimado Eliezar,
Agradecemos sinceramente tus comentarios positivos sobre OneProvider como un proveedor confiable y estable para servidores físicos y virtuales. Nos alegra saber que estás satisfecho con nuestros servicios en general.
Hemos tomado nota de tus observaciones sobre el tiempo de implementación para servidores físicos y los tiempos de respuesta del soporte. Estamos trabajando activamente para agilizar estos procesos y garantizar una experiencia más fluida para ti.
Tu punto sobre las conexiones privadas entre servidores es muy acertado. Entendemos el valor de tales características y exploraremos formas de mejorar nuestros servicios en este aspecto.
Gracias por otorgarnos 4 estrellas por estabilidad y confiabilidad después de completar el pedido. Estamos comprometidos a ganarnos esa estrella adicional abordando tus inquietudes y mejorando continuamente nuestros servicios.
Si tienes más ideas o áreas específicas en las que te gustaría que nos enfocáramos, no dudes en compartirlas. Tu opinión es invaluable mientras trabajamos para brindarte un mejor servicio.
Cálidos saludos,
its lun service
1. november 2023
Svar fra OneProvider.com
Dear Rana,
Thank you for taking the time to share your feedback.
We appreciate your input and would like to better understand your experience. Could you please provide more details or specifics about your concerns? I'm not quite sure I understand the situation and would like to know more in order to do better by you. What you have to say and your experience is important to us. If we dropped the ball somehow, we'd like to know.
Your insights will help us address any issues and improve our service.
Looking forward to your reply and wishing you a wonderful day,
Best regards,
My server is down for 8 hours and one inappropriate response from support
It's 8 hours now since I found my server down and wrote support ticket. First of all, reboot option does not work at all. I've asked to check it and reboot my server and, after 4 hours of waiting got... password recovery instruction... what?? Since this silly response I've got nothing. My server and services associated with it are down. I have sleepless night ahead moving to another location...
Ticket #531024
22. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra OneProvider.com
Dear Sergey,
We sincerely apologize for the inconvenience you've experienced, and we understand the frustration caused by the extended downtime of your server. We truly value your feedback and are committed to addressing your concerns. We're looking into what exactly happened with the intention of doing better and perhaps turning this around for you.
Please note that this week has been exceptionally busy due to the holiday, contributing to delays in our support responses and so we want to express our regret for any inconvenience this may have caused.
Tickets are also answered in the order that each reply is received, ensuring fairness to all our customers. However, we understand the urgency of your situation, and to address such emergencies, we offer VIP support for an added fee. This option ensures that your request is prioritized at the top of the line.
We are currently focusing on innovation and expansion to enhance our service capabilities as our company grows. Your case will be thoroughly investigated to understand what happened and serve as an example for improvement and training where applicable.
We genuinely hope to exceed your expectations moving forward. Once again, we apologize for the inconvenience, and we appreciate your understanding during this exceptionally busy period.
If you have any further concerns or if there's anything specific you'd like us to address, please feel free to let us know.
Best regards,
Everything as expected,
30. oktober 2023
Svar fra OneProvider.com
Hello Vlad,
Thank you so much for your kind words! We're thrilled to hear that everything met your expectations. Your satisfaction is our top priority, and we appreciate your feedback.
If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help!
Warmest Regards
Good service & Good value for the price
1. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra OneProvider.com
Hello Alex,
Thank you so very kindly for taking the time to write us such a great review! Please don't hesitate to contact us should you need any assistance. We're here to help!
Warmest Regards
In my experience
In my experience, the positive points are the quality of the servers and network, so far I have not had any problems.
As a negative point, I would like to highlight that support is very slow, and unfortunately the OneCloud service is sold with unlimited traffic, but this is not the case, and this would have to be more transparent for the customer.
I had to pay to cancel a service due to using more traffic than expected during a day. This seems like a joke, I've never seen it on any provider.
25. oktober 2023
Svar fra OneProvider.com
Dear Leandro,
Thank you for taking the time to share your experience with us and for providing valuable feedback on our services.
We appreciate your honest review and want to assure you that we take your concerns seriously.
Firstly, we are delighted to hear that you have had a positive experience with the quality of our servers and network. It's always rewarding to know that our efforts in providing reliable services are recognized.
However, we are genuinely sorry to hear about the challenges you faced with our support and your experience with our OneCloud service. We understand that efficient support is crucial, and we apologize for any inconvenience caused by the perceived slowness. We are actively working on improving our support response times to ensure a more timely resolution of any issues.
Regarding the OneCloud service, we have thoroughly investigated your account, and it appears that the service you purchased is indeed metered. Our records indicate that it was sold and advertised as such. However, we want to address any potential confusion and ensure that we have reviewed the correct account.
To provide further assistance and resolve this matter promptly, we kindly ask for additional details about your account or the specific service in question. Could you please provide more information via our ticket system or update your review with any pertinent details? This will help us identify and rectify any discrepancies to ensure a transparent and satisfactory experience for you and all our customers.
Once again, thank you for bringing this to our attention. We value your feedback, and your insights are crucial in helping us enhance our services.
We look forward to the opportunity to address your concerns and provide a resolution that meets your expectations.
Best Regards,
Very good stable service
Very good stable service. One problem is it is expensive compared to others.
25. oktober 2023
Svar fra OneProvider.com
Dear George,
Thank you for taking the time to share your thoughts on our services. We appreciate your positive feedback on the stability of our service and your honest observation regarding pricing.
We understand that cost is an important consideration, and we strive to provide a range of options to meet varying needs and budgets. Our pricing is designed to reflect the quality and bandwidth quantity we offer, ensuring a reliable and high-performance service.
We would like to assure you that our prices are competitive within the industry, and depending on the server specifications, we can be very competitive.
We also recognize the importance of finding the right solution that aligns with your specific requirements and budget. If you would like assistance in exploring our offerings a little further or have specific questions about pricing, our dedicated sales team is ready to help you!
Feel free to update your review, indicating your interest in having us reach out to you directly. Alternatively, you can reach us through our ticket system, and we will promptly assist you in navigating our choices to find the most efficient and cost-effective solution for your needs.
Your satisfaction is our priority, and we appreciate the opportunity to assist you in maximizing the value of our services.
Thank you once again for choosing us, and we look forward to serving you better.
Warmest Regards,
Onereseller bad support and bad quality dedicated servers.
Oneprovider, or Onereseller as it should be called.
Is an overpriced servers reseller with a bland support, absolutely low quality machines, and little to no decent solutions in case of issues.
If you want an over priced server with bad components, expensive upgrades, and constant failures, then one provider is your thing.
They sell literally the same machines as hetzner, they actually resell most of hetzner's server, so why not try your luck on the latter?
They do not provide a security copy after a server is terminated, they not even save the databases and the copy just in case, for at least 1 week, and most likely do not provide security copies at all, having you to do that by yourself.
For an extra SSD drive, they over charge a 500gb ssd for around half the price of a new server as an "extra".
Absolute not serious company, not recommended. I been working with their servers for around half a year, and it was always failing, crashing, giving issues, and support takes their time to answer and fix this cases.
My main issues with them is the overprice of the machines, making it really not worth it. Most weak machine with low end components like cpu, gpu and ram cost is over the top, and if you want an ssd server, then you are in to pay a big toll.
After i tried to negotiate a price of an ssd drive switch, from an HDD drive, they mocked me gently with the price they wanted to charge me for that extra SSD.
This is not how you preserve clients, this is how you lose them, and this is how they lost me.
I wouldn't write this negative review if they at least retained a security copy of my databases at least 1 or 2 weeks longer after server expiration, but the day they did terminate the server, they erased everything on the same day, good job Onereseller!
25. oktober 2023
Svar fra OneProvider.com
Dear Manuel,
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you've experienced with our services. Your input is valuable to us, and we want to address your concerns and provide clarity on the situation.
As a reseller, we rely on information and server provisioning from our providers. We want to clarify that, as a general guideline, server deliveries can take up to 3 or more open business days, excluding weekends, depending on the configuration and model availability. We understand the importance of a timely setup and are actively working to streamline this process to minimize delays.
In the event that the delivery time exceeds the minimum 3 business days, we encourage our customers to reach out to us. As part of our standard procedure, we proactively contact our providers to push for an update. Regrettably, in rare instances where we are informed that the server is no longer in stock, we preemptively cancel the purchase and promptly refund the payment to our customers. We recognize that this process may not align with your expectations, and we apologize for any frustration it may have caused.
We truly regret the delay you faced and understand the inconvenience it has caused. Our goal is to provide you with exceptional customer service and exceed your expectations with your current server. We appreciate your patience and understanding as we continue to improve our processes to ensure a smoother experience for our valued customers.
If you have any further concerns or would like to discuss your specific situation, please don't hesitate to reach out to us. We are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better.
Warmest Regards,
quick to respond and give advice
21. oktober 2023
Svar fra OneProvider.com
Hello Salvatore,
Thank you so much for your thoughtful review! We truly appreciate your kind words and are delighted to hear that you found our service quick to respond and helpful with advice.
Our team is committed to providing the best possible assistance to our customers, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience.
If you ever have more questions or need further assistance, please don't hesitate to reach out.
We're here to help!
Best regards,
excellent💪
20. oktober 2023
Svar fra OneProvider.com
Hello,
Thank you so very kindly for your great review!
Please don't hesitate to reach out to us should you have any questions. We're here to help!
Warmest Regards
server renew
it happens to many times that i have te change my server because it is down for what reason
20. oktober 2023
Svar fra OneProvider.com
Hello Willem Monsees,
Thank you for taking the time to write us your honest review.
We regret the inconvenience caused by the recent server issues and appreciate your patience.
Our team has already taken action, and the affected server has been removed and credited as per your request.
We earnestly understand the importance of a reliable service, and we're actively working to prevent such occurrences in the future.
Your satisfaction is our priority and we do not wish for any of our customers to have recurring problems.
We understand that these can affect ongoing projects and your work and so we take situations like these very seriously.
We can only hope that you benefit from the positive changes we make in the future.
If there's anything else you need assistance with at the moment or if you have additional concerns, please don't hesitate to reach out to our support team directly. You can only update your review here and I will do my very best to assist you as well.
Thank you for your understanding, and we value your continued partnership.
Kind Regards,
Am verry satisfated with your services…
Am verry satisfated with your services thx verry mutch
18. oktober 2023
Svar fra OneProvider.com
Dear Benmaghnia,
Thank you for your great review!
We appreciate the time you took to write about us and hope to continuously exceed your expectations.
Please do not hesitate to reach out to us should you need any assistance. We're here to help!
Wishing you a wonderful day,
Merci
je suis satisfait de la résolution de la mésentente que nous avions. le support est facile a rejoindre, et somme toute polie. il y a place a amélioration. rien n'est parfait dans la vie, suffit de bonne intentions parfois.
10. oktober 2023
Svar fra OneProvider.com
Cher Martin,
Nous vous remercions sincèrement pour votre précieux retour positif. Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu résoudre la mésentente. Nous sommes également reconnaissants pour le temps que vous avez pris pour partager votre expérience.
Nous nous engageons à toujours faire de notre mieux pour vous offrir un service exceptionnel. Nous sommes conscients que, comme toute entreprise, nous sommes gérés par des humains et qu'il est possible de faire des erreurs. Cependant, ce qui nous distingue est notre volonté constante de nous améliorer, d'apprendre, d'innover et de croître.
Sachez que vos commentaires sont essentiels dans cette démarche.
Nous avons hâte de continuer à vous servir et de dépasser vos attentes à l'avenir.
N'hésitez jamais à nous contacter si vous avez besoin d'aide supplémentaire.
Votre satisfaction est notre motivation principale.
Cordialement,
Superb Service!
12. oktober 2023
Svar fra OneProvider.com
Dear Syed,
Thank you for taking the time to leave us such a great review!
We appreciate your loyalty and hope to continue exceeding your expectations.
Have a wonderful day!
Il serait pas mal de laisser un peu…
Il serait pas mal de laisser un peu plus de temps avant le retrait définitif du serveur pour permettre en cas d'oubli de payer.
9. oktober 2023
Svar fra OneProvider.com
Bonjour Victor,
Merci de nous avoir laissé une critique aimable et honnête. Nous apprécions vos commentaires et avons noté votre suggestion. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. Nous serons ravis de vous aider!
Cordialement,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.