I only waited a couple of minutes before my call was answered, by a very polite and helpful young lady. She did exactly as I requested within a matter of minutes and I hung up a very satisfied individ... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Винаги където и да съм независимо държава имам връзка със банката.Винаги на всяко запитване имам отговори.Банковите служители са бързи и винаги взимат адекватни решения.Добри,отзивчиви служители.Няма... Vis mer
Selskapet har svart
Хочу выразить огромную благодарность Onepay! Каждый раз, обращаясь, убеждаюсь в профессионализме сотрудников. Консультанты — настоящие знатоки своего дела: всё объясняют чётко, грамотно и с уважением... Vis mer
Selskapet har svart
Екатерина очень приятная и профессиональная сотрудница, ответила очень быстро, решила все мои вопросы. Никаких лишних вопросов не задавала. На все мои вопросы дала грамотные и понятные объяснения.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om OnePay U.K.
Skrevet av virksomheten
OnePay
Skrevet av virksomheten
- We've been supporting workers for over 15 years!
- Since 2007 we've been providing workers from the EU an easy and reliable way to receive wage payments when working in the UK.
- Struggling to open a UK bank account?
- A OnePay Account is available to any worker who may be struggling to open a UK bank account. We provide workers with a safe and reliable way to receive their wages, even when they're unable to use a traditional bank.
The OnePay Account
Open a OnePay Account and you'll get:
A Contactless OnePay Mastercard®, access to our 'My OnePay' App and Online Portal, resources to help you make the most of your account, a devoted customer care team that speaks your language and much more!
Kontaktopplysninger
Mayfield House, Lower Railway Road , LS29 8FL, Ilkley, Storbritannia
- 0113 320 1900
- theteam@onepay.co.uk
- onepay.co.uk
4,9
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Приятно было пообщаться
Приятно было пообщаться! И оперативно мне помогла
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Спасибо, что написали отзыв! Ваше мнение для нас очень важно — оно помогает нам становиться лучше и делать наш сервис ещё качественнее. Если вам когда-либо понадобится помощь или у вас будут дополнительные комментарии, пожалуйста, не стесняйтесь обращаться к нам. Мы с нетерпением ждём возможности снова помочь!
Professional Advisor
After a conversation with a professional customer service representative which was highly supportive, committed to the customer care and dedicated to problem solving. One of the best customer service assistance I ever had on PayOne. Thank you!
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Svar fra OnePay U.K.
Vă mulțumim că ați acordat timpul necesar pentru a lăsa un review! Apreciem cu adevărat feedback-ul dumneavoastră, deoarece ne ajută să continuăm să ne îmbunătățim și să oferim cea mai bună experiență posibilă. Dacă aveți nevoie de asistență sau doriți să împărtășiți alte gânduri, vă rugăm să nu ezitați să ne contactați. Așteptăm cu nerăbdare să vă servim din nou!
The people were very nice and sorted…
The people were very nice and sorted everything out straight away.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to leave such a positive review. Your satisfaction is our top priority, and we’re delighted to know we met your expectations. If you have any questions or require further assistance, please don’t hesitate to contact us. We sincerely appreciate your continued trust in our services
Always bang on the helping and solving…
Always bang on the helping and solving things never has a problem
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to share your review. We sincerely appreciate your feedback, as it helps us continually improve and strive to deliver the best possible experience. Should you need any assistance or wish to share additional thoughts, please feel free to reach out. We look forward to the opportunity to serve you again.
Always super good
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
I have been emailing the team about my…
I have been emailing the team about my bank card arriving even though I knew it was not their problem but they was the only people I could talk too. The team was extremely patient with me despite my frustrations. They was amazing at ringing me and getting back to me asap. They was amazing and polite
Brilliant team
Thank you guys
10/10 👍
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you so much for your kind review. It’s wonderful to hear that we’ve met your expectations. Your feedback encourages us to keep striving for excellence in everything we do. If you ever have any more questions or need assistance, please reach out—we’re here to help. Your trust and support are deeply valued
Оператор девушка Анна к которой я…
Оператор девушка Анна к которой я обратилась 16.01.2026 очень помогла нам, очень прияний оператор, ей нужно бонус выдать☺️
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Спасибо, что написали отзыв! Ваше мнение для нас очень важно — оно помогает нам становиться лучше и делать наш сервис ещё качественнее. Если вам когда-либо понадобится помощь или у вас будут дополнительные комментарии, пожалуйста, не стесняйтесь обращаться к нам. Мы с нетерпением ждём возможности снова помочь!
Быстро и качественно выполняют свою…
Быстро и качественно выполняют свою работу
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Спасибо, что написали отзыв! Ваше мнение для нас очень важно — оно помогает нам становиться лучше и делать наш сервис ещё качественнее. Если вам когда-либо понадобится помощь или у вас будут дополнительные комментарии, пожалуйста, не стесняйтесь обращаться к нам. Мы с нетерпением ждём возможности снова помочь!
A very attentive employee
A very attentive employee. Always listens and gives the right answer.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
We greatly appreciate your kind review. It's wonderful to hear that we were able to provide a positive experience for you. Should you need any additional assistance or have any questions moving forward, please don't hesitate to get in touch. Your satisfaction and trust in our services are incredibly important to us
I got the service that I wanted
I got the service that I wanted
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Svar fra OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Excellent and efficient service from…
Excellent and efficient service from the OnePay team
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Все было отлично👍
Все было отлично👍, спасибо очень помогла
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Мы очень благодарны вам за хороший отзыв. Приятно слышать, что мы смогли обеспечить для вас положительный опыт. Если вам понадобится дополнительная помощь или у вас возникнут вопросы, пожалуйста, не стесняйтесь обращаться к нам. Ваше приятное впечатления и доверие к нашим услугам очень важны для нас
Thanks
Overall, I had a very positive experience with the service. The online banking support was friendly, clear, and professional. Everything was explained in an easy and reassuring way, and the process felt smooth and well-organized. Thank you for making the experience comfortable and pleasant.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Verry good and verry happy
Verry good and verry happy
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Cristina was very helpful and spoke…
Cristina was very helpful and spoke beautiful in English. We lost our connection and she phoned me back immediately and sorted out my problem.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
We truly appreciate you taking the time to leave a positive review. Your satisfaction is our priority, and it’s wonderful to hear that we met your expectations. Should you need any further support or have any questions, please don’t hesitate to get in touch. We value your continued trust in our services.
Theank for help my
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for taking the time to leave a review! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience. If you ever need any assistance or have further thoughts to share, please don’t hesitate to reach out. We look forward to serving you again!
Nightmare
Being asked all sorts of personal questions by their Transactional Support Team. Have sent over 2 months of bank statements from another bank, also other documentation such as website account statements to show where money has come from and I am experience total silence on their end. They have also made reference to specific transactions on the accounts quoting their T&C's but none of this is actually detailed therein. Would recommend you avoid this company unless it is a total last report.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for your feedback regarding your OnePay account.
We sincerely apologise for the distress this situation has caused, particularly at such an important time of year. We understand how concerning it can be to be without access to your funds, and we appreciate you providing the requested information so promptly.
To provide clarity, account restrictions are applied in accordance with our regulatory and legal obligations. These measures are in place to protect our customers and the wider financial system while necessary reviews are carried out. Applying restrictions is never a decision we take lightly.
We can confirm that our team has been actively reviewing your case and responding to your emails. These reviews must be completed thoroughly and in line with our obligations, which may occasionally require additional information. Thank you for your continued patience while this review is in progress.
It take too long to send money
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnePay U.K.
Thank you for your feedback regarding your recent payment request. We are sorry to hear that the process felt slower than you expected. Please be assured that all payment requests are completed within the same working day once they have successfully passed our internal checks.
Following our review of your interaction, we can confirm that you requested urgent processing. Our records show that your payment was prioritised and completed within 18 minutes of your call.
We regret that this did not meet your expectations. Please be assured that we remain committed to processing all payment requests securely and efficiently, while ensuring the full protection of our customers’ funds.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.