Ho acquistato la tosatrice per zampe Oneisall FC13 e, inizialmente, ho riscontrato un problema con il prodotto. Ho contattato il servizio clienti e sono rimasta piacevolmente sorpresa dalla loro... Vis mer
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I have been using the paw trimmers as well as dog clippers for over two years. The products are very easy to handle. Most importantly, we never experienced any cuts - which frequently happened befor... Vis mer
Cassie is top notch customer service! Fast response to my email concerns and generously took care of me!! She really understood my situation:-) I started using the Oneisall brand during 2020 to teach... Vis mer
Had the litter box for a few months & it malfunctioned. Contacted the company & explained what was going on. They gave me instructions of what to do to get the litter box back to working but it fa... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains. Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
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I love Oneisall dog trimmers better…
I love Oneisall dog trimmers better than any brand I have ever tried. I have 2 Old English sheepdogs that I keep trimmed down for their comfort. Oneisall trimmers do the job better and quieter than any other brands that I have tried. I needed sharper blades for the clippers and contacted their company via their website and was more than pleased with their representative, Andrea, of the support team's fast action and wonderful response to my needs. Andrea's help is the best customer service I have had with any online assistance in the past 20 years. I am so glad that I had Andrea on my side and for her complete knowledge and support through my Oneisall journey. If every company had employees and people like Andrea, it would be a much happier and pleasant world to do business in. Absolutely 5 stars. Thank you Oneisall and thank you Andrea! You are the best!
Sue was very responsive to my situation…
Sue was very responsive to my situation and knew the exact questions to ask to ascertain what the issue was with my Oneisall Pet Vac. Once the diagnosis was made Sue ordered the part and it arrived as she stated. Thank you Sue, you are awesome!
Electric litter box stopped working
Andrea was wonderful addressing my issue. My brand new (less than a month old) electric litterbox stopped working. She reached back out to me very quickly and sent me a replacement litterbox. Outstanding service!
This company is AMAZING by all counts
This company is AMAZING by all counts! Every time I have had an issue, they have taken care of it without any hesitation. They stand behind their product. Product works great. I will continue to use them due to the customer service. Andrea was prompt in her reply and took care of the issue without any hesitation.
Customer service was very professional…
Customer service was very professional and understanding.
Hear, Hear! For Oneisall customer service!
This is an endorsement of the response(s) I got when I was having issues with my cat water fountain prrchased from Oneisall. I had lost my instruction booklet, which led me to basically undercharging. As well as other questions I had. I was treated with patience and given the information I needed. More than once. I like having their support and highly recommend their products. Thank you again, Oneisall!
I purchased the Oneisall Ease S1…
I purchased the Oneisall Ease S1 Self-Cleaning Litter Box. I had some issues, so I contacted Oneisall support and spoke with Andrea. She was very informative and she cared about us and our problems. I am amazed that there are still honorable companies with good customer service! I thought that was the thing of the past! This is a good and honorable company and Andrea brought great credibility to this company! If you have a cat, this is the company you want to deal with.
I emailed customer service and Olivia…
I emailed customer service and Olivia was very helpful in getting me a replacement pump for my cat fountain. It had stopped working and they replaced it per their warranty. I appreciate the attention to the issue and the quick response.
Eliza in customer service is terrific!
My experience with Eliza was excellent. She listened to all my concerns and did everything to work with me to find a solution that would work. She was very thoughtful, compassionate, knowledgeable, and excellent at customer service. After searching a few months online for an automatic cat litter box, I chose Oneisall. I love that it is easy to put together, cleaning is easy as well and it looks great. I would highly recommend Oneisall for your pet needs. I look forward to purchasing from Oneisall again for my 13 rescues. Thank you so very much Eliza.
I had an issue with my LM2 clipper
I had an issue with my LM2 clipper, and the customer support team was incredibly helpful and responsive. Even though I am located in Venezuela, they guided me through the troubleshooting process and provided a fast solution for a replacement. I highly recommend them for their amazing post-sale support!
Special thanks to Andrea for the wonderful assistance!
Very satisfied
I purchased 2 air purifiers and so far I am very happy with them. And I am getting ready to purchase 2 more. My sister in law saw mine while she was here on vacation from Montana. She ordered 4 of them to be sent to her house. Andrea provided EXCELLENT CUSTOMER SERVICE.
Excellent customer service and smooth support experience
The litter box unfortunately was not the right fit for my cat and home environment because the odor was stronger than expected for me personally. However, I was genuinely impressed by the customer service from Oneisall.
Andrea from the support team was very kind, patient, and professional throughout the entire process. Responses were quick, communication was clear, and they handled my concerns with understanding and care. The refund process was smooth and stress-free, which I truly appreciated.
Even though this specific product did not work out for my situation, the overall customer support experience was excellent, and I would still consider trying other Oneisall products in the future.
Good Company to use
Their products are what they say they are and they back them. I got what I ordered in a reasonable time frame.
I'm loving these products and the service!
Customer service is above and beyond. Responses are prompt! I first ordered the waterer and received it on time. It works great! So, great, in fact, that I ordered the automatic wifi dry food dispenser and was so happy with it that I am now awaiting the arrival of the air purifier. The company, the service, and the products are top notch! I'm a VERY happy customer. They've made my life a lot easier, truly!
Andrea at Oneisall resolved my mistaken…
Andrea at Oneisall resolved my mistaken online order quickly and courteously. She and the company are customer-oriented, and I highly recommend them.
SUPER FAST SHIPPING
SUPER FAST SHIPPING, I HAD A MINOR ISSUE THAT WAS RESOLVED ALMOST IMMEDIATELY. CUSTOMER SERVICE WAS OUTSTANDING!!!..WILL BE MAKING THIS MY STORE FOR ANY PET NEEDS.
10/10 product and customer service
Olivia was spectacular with understanding my issue and resolving it in a timely manner. My automatic cat feeder had started to malfunction after nearly 2 years of use, but their warranty policy allowed them to ship me a new one for my kitties to enjoy. The product worked beautifully and dutifully, it dispensed kibble 6 times a a day for almost two years before the rubber mechanism inside started to get soft. Which could be due to the kibble I use over time, it does have a slight oily texture to it. Highly recommend the product!
They were amazing
They were amazing. They helped me out when my litter box stopped working. Especially Andrea was very helpful. I would totally continue shopping with them.
I called oneisall spoke with the nicest…
I called oneisall spoke with the nicest customer service representative. Her name is Eliza. Gave me all the information that I needed and quickly shipped out the part that I had requested. Highly recommend this company and their products
Olivia was terrific
Olivia was terrific. I was missing a small component from my delivery. She kept me informed with updates and made sure the situation was rectified. The Oneisall cordless dog clipper is the best one we have ever owned.
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