Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Stylish and sustainable children's furniture is more than just a design choice; it's an investment in your child's development and the environment. At the heart of our philosophy is the belief that safety, functionality, and design are the cornerstones that define the quality of any piece of furniture. We recognize our responsibility—not only for the well-being of our little ones but also for preserving our planet. That's why we take extra care in selecting the most natural, neutral, and durable materials for every piece of children's room furniture. From responsibly sourced wood to non-toxic paints and finishes, we ensure every element is designed for your child's safety and comfort. But we also understand that children grow fast, and their needs change just as quickly. To reduce waste and maximize value, we create furniture that grows with your growing children and responds to their dynamically changing needs, offering both functionality and style at every stage. Their design and functionality are the sum of designers' competence, specialists' knowledge, and parents' invaluable experience. Choose high-quality, sustainable furniture that enhances your child's imagination and respects the environment. You'll see firsthand how our pieces bring a perfect balance of beauty, practicality, and responsibility to any room.
3,2
5 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
De communicatie over de levering ging niet goed. Ook niet via de app. We hebben erg één keer een mailtje gekregen dat het pakket onderweg was, maar niets over een aflevertijd. Diezelfde avond werd het geleverd. Gelukkig waren we thuis maar dat was echt toeval.
I’m very dissatisfied with the service. The desk arrived damaged, we were charged for the return (and later discovered the return label showed we had overpaid), and because we had assembled the furniture we were only refunded 50% of the total. Although customer service was responsive, I would not recommend buying here.
Svar fra Ona's Furniture
Good afternoon, Liselotte,
Thank you for taking the time to share your feedback.
When you informed us that two parts were damaged, we immediately offered to send replacement parts free of charge. However, this solution was declined. Although our company policy states that customers are responsible for return shipping costs, we made an exception in your case and covered the return shipping in order to provide you with better service.
Unfortunately, the item we received had been assembled and then disassembled, and it was returned in a damaged condition. As a result, it was no longer suitable for resale. According to our return policy (the link to which was shared with you prior to the return), a fully unpacked item qualifies for a 100% refund. If the packaging is damaged but the item remains unassembled, an 85% refund applies. Once an item has been assembled or disassembled, it no longer meets the conditions for a full or partial refund under the standard terms.
Despite this, as a gesture of goodwill, we issued a 50% refund.
We are truly sorry that this situation has led to dissatisfaction and regret that your experience did not meet your expectations.
Warm regards,
Ona's Furniture
Ordered a nursey furniture set online and they delivered it to Ireland. Neringa was so lovely & helpful. Furniture is of excellent quality - the only downfall is that the instruction manual is very hard to understand, not enough detail on how to work hinges or pieces of wood labelled, but we got there in the end and very happy with them.
Svar fra Ona's Furniture
Hi Louise,
Thank you so much for your kind review! We’re delighted to hear that your nursery furniture set arrived safely in Ireland and that you’re pleased with the quality. It’s also wonderful to know that Neringa was able to support you.
We really appreciate your feedback regarding the instruction manual. Clear assembly guidance is so important, and we’re sorry it wasn’t as detailed as it could have been. We’re already working on improving our manuals to make the process smoother for future customers.
We’re so pleased that everything came together in the end, and we wish you and your family many happy moments with your new nursery set.
Warm regards,
Ona's Furniture
Fijn en stevig bed gekocht voor onze peuter. Hij heeft afgeronde hoeken wat een veilig gevoel geeft. Het materiaal is sterk en je ziet echt dat het een kwalitatief product is! Zeker een aanrader ◡̈
Svar fra Ona's Furniture
Dear Robin, we really appreciate your kind feedback - thank you! It means a lot to us to know you’re happy with our product.
- Fijn contact en goede communicatie
- Snelle levering
- Goed verpakt
- Prachtig product
Svar fra Ona's Furniture
Dear Marlieke, thank you so much for your feedback - we truly appreciate it and are so happy to hear that you liked our product!
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
