Onaro Anmeldelser 

I was referred to James at Onaro Ltd⁠ by a colleague when I was looking to purchase my first Rolex and begin building a collection.

From our very first conversation, James was outstanding. He helped me source my first Rolex, a Rolex GMT-Master II Bruce Wayne, and patiently answered every question I had throughout the process. Nothing was ever too much trouble, and his knowledge, professionalism, and communication gave me complete confidence from start to finish.

If you’re looking for someone trustworthy and genuinely passionate about helping you find the right watch, whether it’s your first piece or the next addition to your collection, James is exactly the person you want to speak to.

I cannot recommend James and Onaro highly enough. An absolute pleasure to deal with, and I look forward to working with him again in the future.

Excellent service and communication throughout, great curated selection of rare watches for a fair price and can-do attitude and flexibility.
Highly recommend.

James spoke with me about the watch and took the time to tell me how they operate as a dealer, he went out of his way to accommodate the purchase and I would highly recommend Onaro to anyone. Thank you

James and the Onaro team were excellent throughout. Very responsive, genuinely good listeners, and a fair price. Strong recommend

Amazing and prompt customer service. I couldn’t recommend highly enough.

Very professional and knowledgeable. Good customer experience.

Dealing with James during a recent purchase was a good experience - we had a long discussion about options where there was no hard sell which I appreciated. We settled on a competitive price, then the purchase process itself was straightforward. I was grateful for the protections for buying without seeing the exact watch in person which gave me confidence in case there was an issue. James arranged for delivery and the watch arrived quickly and was carefully packed.

The ultimate test is whether you go elsewhere in future - personally for my next watch my first call will be to James.

Having bought my dream watch from James at Onaro, I managed to drop it requiring a return to the manufacturer for a prolonged repair. James was incredibly helpful and patient in making all this happen. The care and professionalism after having bought the watch was brilliant. Onaro are not just interested in making the sale, they look after you for the long run. Could not have been better looked after.

James & Matt are both very professional and excellent communicator’s. I love their offices and both were very hospitable. I purchased the GMT Master “Bruce Wayne” Full set in immaculate condition. Even though it was pre-owned, it looks brand new!
Super friendly and 10/10 customer service. I shall be back in future!

I was initially introduced to James though a friend after waiting too long at a Boutique that quite frankly doesn’t value my business

My dealing with James and Matthew in particular has been refreshingly honest and that’s resulted in me acquiring an absolute dream in a mint green Datejust 41 which i couldn’t be happier with

Thanks to everyone at Onaro, hopefully this is the first of many!

Professional, efficient service.

First class experience getting my new watch from the team at Onaro. Very responsive with great knowledge and insight. They do it the way it should be done. No games, no pressure.

I sent my interest in one of the watches they had advertised and James to back to me the same day and organised an appointment at their shop. In person James and Matthew were gentlemen and you can clearly see their passion for the watches and the personal story behind timepieces. They have a great ethos for their business and I will definitely be looking to them in the future when I am ready for my next purchase. I bought the Grand Seiko Elegance GMT and have been wearing it non stop and would like to thank these guys for helping me fulfil this dream!

It’s as much about who you buy from as what you buy. Really great experience with James. Thoughtful process, great communication, and wouldn’t hesitate to come back again. Shop location is awesome.

I recently purchased my first rolex at Onaro and I would say it was beyond a 5-star experience. Honestly, I am just a normal person but they treated me like I am a very very important person. They addressed and dealt with my concerns promptly even if it was outside of regular business hours. Also, they explained eveything that I need to know about the watch that I purchased. Thank you James and Matt for such a wonderful experience.

First purchase with Onaro and certainly won’t be the last! Absolute pleasure dealing with James!
Super responsive, knowledgeable and professional throughout! Highly recommend Onaro and I will be returning.

Great experience shopping with Onaro. Both James and Matt were lovely from the start. I got a lovely pristine full set Cartier Santos Medium with a green dial. I’m really happy with their service! Would definitely recommend buying a watch from them. Bonus points they have a lovely boutique right next to the Mandarin Oriental in Knightsbridge.

I recently purchased a Patek Philippe from Onaro and had a great experience. The process was smooth, James was very professional, and the watch was exactly as described. Highly recommended.

I recently purchased a Patek Philippe 5168G from Onaro and couldn’t be happier with the experience.

James was a pleasure to deal with from start to finish — professional, knowledgeable and genuinely welcoming. The boutique space in Knightsbridge adds to the whole experience and makes the process feel considered and relaxed rather than transactional.

The watch was exactly as described and priced very fairly in the current market. Communication was clear throughout and the transaction was smooth.

I would not hesitate to deal with Onaro again and highly recommend James and the team.

Michael

Genuinely great service is vanishingly rare these days but that’s exactly what James delivered. Commitments kept and superb communication throughout. First stop next time around, for sure.