The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danie... Vis mer
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The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Vis mer
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We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Kontaktopplysninger
Tunsgate Quarter, GU1 3QY, Guildford, Storbritannia
- +44 1483 906287
4,8
Enestående
277 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
FIRST CLASS SERVICE
What a wonderful shopping experience I had recently shopping at the Guildford store.
The sales associate named Dianna that assisted me was first class. I purchased lots of pillows, lamps and artificial flowers and her eye for detail was outstanding.
It made my day with Dianna helping me.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I had made a click and collect order
I had made a click and collect order, in person at the Guildford store, I am still awaiting my order which should have been sent to the Guildford shop within a week however it has been over 3 weeks i am having to chase this on a weekly basis.
Since the outsourcing of deliveries and the new warehouse the service has deteriorated some what.
5. juli 2025
Svar fra OKA - Guildford
Dear Susan,
Thank you for getting in touch and for your patience while we’ve been looking into your Click & Collect order.
We are very sorry for the delay and for the inconvenience this has caused you. Our delivery partner has now confirmed that your order will be delivered to our Guildford store this week. We’ve also contacted the store directly to make them aware, and they will reach out to you as soon as your order is ready to collect.
Best regards,
OKA
Style and Quality
I like the style and quality of the OKA furniture. Since we moved to ourt new house last year we have replaced a lot of our furniture with items from OKA.
They display it so well and the staff are always very helpful.
10. juli 2025
Everyone was very helpful especially… in finding the perfect product
Everyone was very helpful especially Maria in the London shop and Natalie in the Guildford shop. I think everyone for all their care in me getting the perfect outdoor furniture. I will definitely come back to oka
9. juli 2025
Very nice store assistant
Very nice store assistant, went the extra for me and super pleasant ... a credit to your brand.
6. juli 2025
Wide choice and good service
Helpful staff in store. Wide choice. Easy online ordering.
28. mars 2025
Incredible customer service as usual! Alice at the Guildford store and Luana…
Alice at the Guildford store and Luana at Bicester went out of their way for me - Oka is and always has been exceptional service.
25. juni 2025
Terrible customer service
I ordered a table online and it was delivered in March and it had a dent in it. I spoke to customer services and they said they’d collect and issue a refund. I still haven’t had the refund, or been contacted to collect the table and my last 4 emails have gone unanswered. I’ve phoned and been told they will be in touch and nothing. I’ve spent a lot of money with them in the past and wasn’t expecting this at all.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OKA - Guildford
Dear Katie,
We’re very sorry to read your review and for the poor experience you’ve had. Please accept our sincere apologies for the delay and for the lack of communication you’ve encountered.
We’ve identified your account from your review, and our Customer Service team are contacting you directly now to resolve this as quickly as possible.
Thank you for your past support of OKA, and we’re truly sorry that we’ve let you down on this occasion.
Kind regards,
OKA
Guildford store staff
The staff in Guildford store were fantastic once again. Very helpful both in the phone and in the store. A very pleasant shopping experience.
19. juni 2025
Svar fra OKA - Guildford
Dear Tanya
Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that our Guildford team provided such helpful service. We’ll be sure to pass on your kind words to them.
Warm regards
OKA
Knowledgeable, friendly staff, amazing products
I buy a lot of items from the Guildford store The staff are always friendly and have good knowledge of the products. Alway a very pleasant shopping experience.
21. juni 2025
Svar fra OKA - Guildford
Dear Jennifer
Thank you for your kind words. We're so pleased to hear that you found our team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.
Warm regards
OKA
The staff were really helpful
7. juni 2025
Great helpful staff
14. juni 2025
A warm and professional service
Will was warm at the Guildford branch is friendly, knowledgeable and very professional. My purchases were beautifully wrapped with so much attention to detail. I will be returning to the store rather than purchase online just for the warm welcome and service .
10. juni 2025
Lovely shop with brilliant staff
12. juni 2025
Disappointed we could not collect from the shop
The Staff are very helpful but disappointingly the bench we bought in the sale could not be delivered to the shop and collected from the shop. this incurred an additional delivery cost of £60. This took a big chunk out of the savings on otherwise generous sale price.
20. mai 2025
Svar fra OKA - Guildford
Dear Deborah
Thank you for sharing your review and we are glad that you found our Guildford team helpful on your recent visit.
It is regrettable you incurred the delivery cost for the bench, which reduced your savings from the sale. Due to limited storage space in our stores, larger furniture products are not available to collect in store.
We appreciate your feedback and we are sorry for the inconvenience you have experienced.
Kind regards,
OKA
Super helpful member of staff
Super helpful member of staff @ the Guildford store on Sunday - thank you so much. We are so pleased with the items we bought.
25. mai 2025
Svar fra OKA - Guildford
Dear Julie,
Thank you for your lovely feedback. We're so pleased to hear that our team member in the Guildford store was so helpful during your visit. It’s great to know you’re happy with your purchases — we hope they look fantastic in your home!
Warm regards,
OKA
Our first time buying at Oka
Our first time buying at Oka. The shop in Guildford was amazing. Beautiful merchandise, very clean and the staff couldn’t have been more helpful. The refreshing thing was that we could walk away with our purchases. Didn’t have to order and wait for delivery. A wonderful experience.
23. mai 2025
Svar fra OKA - Guildford
Dear Jan,
Thank you so much for your lovely review. We're delighted to hear that your first experience shopping with us in Guildford was such a positive one. It's great to know you enjoyed the store, found exactly what you were looking for, and were able to take your purchases home straight away. We hope it’s the first of many wonderful visits!
Warm regards,
OKA
My experience at Oka in Guildford was…
My experience at Oka in Guildford was seamless; perfect service, and all of our choices were available to purchase.
They could not have been more helpful!
16. mai 2025
Svar fra OKA - Guildford
Dear Diana,
Thank you for your lovely feedback. We're so pleased to hear your experience at our Guildford store was seamless and that you received such helpful service. It’s wonderful to know you were able to find everything you were looking for — we hope to welcome you back again soon.
Warm regards,
OKA
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