The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The d... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danie... Vis mer
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We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Vis mer
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The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Kontaktopplysninger
Tunsgate Quarter, GU1 3QY, Guildford, Storbritannia
- +44 1483 906287
4,8
Enestående
272 anmeldelser
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Delivery Service
I was disappointed to be charged a delivery charge for collecting an order from store. For any retailer I would not expect this.
14. mars 2026
Svar fra OKA - Guildford
Dear Adele,
Thank you for your feedback — we completely understand why this would feel disappointing, and we’re sorry for any frustration caused.
We have recently introduced a small, tiered charge for our Click & Collect service to reflect the cost of picking, packing, and transporting orders to your chosen store. These costs have increased in line with rises in wages, employment costs, and fuel. That said, we do still absorb part of the cost ourselves, and we aim to keep our rates in line with other premium homeware and furniture brands.
We appreciate that this may not be what customers expect when selecting store collection, and your feedback is incredibly helpful as we continue to review how we communicate and deliver this service.
Kind regards,
OKA
Your products!
Your products!! I love everything. Bought from guildford store 3/4 times before and staff always delightful.
Quality of items I bought over three years very good.
9. mars 2026
Svar fra OKA - Guildford
Dear Kathy,
Thank you for your lovely feedback and for your continued support. It’s always so nice to hear from returning customers, and we’re delighted you’ve had such positive experiences with our Guildford team over the years.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Gracie was charming
Gracie was charming, attentive and extremely helpful. Nothing was too much trouble. We are delighted with our OKA cushions.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra OKA - Guildford
Dear Stephen
Thank you so much for taking the time to leave your review.
We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Gracie. It’s wonderful to know you’ve felt so well looked after and are happy with your new cushions.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality products
Beautiful quality products. Efficient friendly staff, great service.
3. mars 2026
Svar fra OKA - Guildford
Dear Pippa,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Guildford store and truly appreciate your kind feedback. We’ll be sure to pass your comments on to the team and hope to welcome you back again soon.
Kind regards,
OKA
Staff at Sunninghill and Guildford were…
Staff at Sunninghill and Guildford were very helpful and friendly when I needed some extra cushions
3. mars 2026
Svar fra OKA - Guildford
Dear Ms Lewis,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our teams in both Sunninghill and Guildford, and we’ll be sure to share your kind feedback with them. We hope to welcome you back again soon.
Kind regards,
OKA
We found getting the right combination…
We found getting the right combination of cushions for our new home quite tricky. Guildford branch staff could not have been more helpful, however many times we came in to change our minds! Fantastic service & lovely staff. We will be back!
28. februar 2026
Svar fra OKA - Guildford
Dear Customer,
Thank you for taking the time to share your feedback. We’re so pleased to hear that the Guildford team were able to support you while choosing the right pieces for your new home. We’ll be sure to pass your kind comments on to the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Beautifully displayed store, with lots of fabulous merchandise
Beautifully displayed store.
28. februar 2026
Svar fra OKA - Guildford
Dear Carol
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Guildford store and their selection of products on display.
We do hope that you will visit us again soon.
Kind regards
OKA
The most friendly helpful and…
The most friendly helpful and experienced staff at the Guildford branch. It made our day a very pleasant one. Many thanks to Polly and Charlotte for your care and service.
Regards Angela and Michael Gray
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OKA - Guildford
Dear Michael
We're so happy to hear that our team's friendliness and expertise at our Guildford store made your day so pleasant, and your experience so enjoyable. We truly appreciate your kind words will ensure that they are passed to Charlotte and Polly, and the wider team.
We hope that you will visit us again soon!
Kind regards
OKA
Great Service and lovely lamp
Lovely lady called Georgina (I think) but her middle name definitely was Victoria served us and was most helpful
17. februar 2026
Svar fra OKA - Guildford
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to hear that you are pleased with your lamp and that you received such helpful service during your visit. It is always wonderful to know when our team create a positive and memorable experience for our customers.
Your kind comments are greatly appreciated.
Kind regards,
OKA
Svar fra OKA - Guildford
Dear Brenda,
Thank you for taking the time to leave your review.
We are so pleased to hear that you continue to enjoy shopping at our Guildford store. It is always wonderful to know when our customers have such positive and pleasant experiences.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Extremely Helpful
I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.
5. februar 2026
Svar fra OKA - Guildford
Dear Maureen,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the Guildford store team were able to assist you with your order and resolve the confusion you encountered online. It is wonderful to know that you found the team so helpful and that your chair arrived promptly.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Glass marble pendant light shade.
Purchased a "marble" glass pendant light fitting which was out of the ordinary in the sale. Delighted with the item. (I would have scored 5 stars if there was a collect from store option. For some inexplicable reason OKA have not caught up with other retailers in this respect and I had no other option other than pay an extra £10 for delivery, or wait some considerable time for a certified electricians to disassemble one on show in the shop).
4. februar 2026
Svar fra OKA - Guildford
Dear Hilary,
Thank you for taking the time to leave your review and for sharing such detailed feedback.
We are delighted to hear that you were pleased with your marble glass pendant light shade and that you found such a unique piece in the sale. It is always wonderful to know when customers are happy with their purchase.
We are sorry, however, to read of your disappointment regarding the lack of a collect-from-store option and the inconvenience this caused. Your comments are both valid and appreciated, and we fully understand how important flexibility and convenience are when making a purchase. Feedback such as yours is invaluable and will be shared internally as we continue to review and improve our services.
Thank you again for your thoughtful review.
Kind regards,
OKA
OKA has a good selection of furniture
OKA has a good selection of furniture, lighting and soft furnishings and is very well laid out. Charlotte, in the Guildford store, couldn’t have been more helpful with my purchases, even arranging a courier firm to pick up from their store to deliver to me. She went the extra mile.
4. februar 2026
Svar fra OKA - Guildford
Dear Angela,
Thank you very much for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed the selection and layout of our store, and we are especially pleased to read your kind comments about Charlotte. It is wonderful to know that she was able to assist with your purchases and provide the level of service we strive to deliver.
Your feedback is truly appreciated, and we will be sure to share your comments with her and the wider team.
Kind regards,
OKA
Always a pleasure to shop at Oka
1. februar 2026
Svar fra OKA - Guildford
Dear Mrs Osborne-Allen
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store, it’s always our goal to make sure every visit is as smooth and enjoyable as possible and we thank you for your continued support.
We look forward to welcoming you back again soon.
Warm regards
OKA
Great little sofa side tables
Superb instore experience, very helpful and knowledgeable staff. Was able to take the tables I bought home with me carefully wrapped by the assistant helping me.
1. februar 2026
Svar fra OKA - Guildford
Dear Julie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Missing out on a sale item assistant's…
Missing out on a sale item assistant's from three shops so very helpful, above all expectations.
25. januar 2026
Svar fra OKA - Guildford
Dear Mrs Williams
Thank you for your kind review. We are so pleased to hear that you received such helpful assistance from 3 of our Showrooms and that they were able to locate the particular product you had been searching for. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Tremendous thanks to Fiona at Guildford…
Tremendous thanks to Fiona at Guildford for searching for my various things, ringing me back promptly when she had found them, and then arranging via the office team for them to be posted to me. Guildford have helped me before, when I have been too dozy to sort things out in London before they went out of stock there, and I have always been struck by how friendly they were. Thank you!
13. januar 2026
Svar fra OKA - Guildford
Dear Mrs Leigh,
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Fiona and the wider store team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service from knowledgeable
Outstanding service from knowledgeable, helpful and very friendly staff. Particular reference to exceptional Will and brilliant Fiona. Patient, very co-operative and fantastic suggestions and customer care. Faultless throughout.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OKA - Guildford
Dear Sarah,
Thank you so much for taking the time to share your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Will, Fiona and the wider store team. We really appreciate you sharing this and hope to welcome you back again soon.
Kind regards,
OKA
Svar fra OKA - Guildford
Dear Ms Wellham,
Thank you for taking the time to leave your review. We’re really pleased to hear about your experience, and we’ll be sure to pass your kind feedback on to Fiona and the Guildford team. We hope to welcome you back again soon.
Kind regards,
OKA
Fantastic brand, excellent service!
The store itself is very welcoming and the furniture and artwork is presented in an inviting manner. We were greeted and offered assistance by Will - he then helped us with locating items of interest and physically moving certain items so that we could see whether the combination of the individual pieces worked well together.
We felt no pressure whatsoever and Will also helped us overcome a potential delivery issue.
The service was nothing short of brilliant!
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OKA - Guildford
Dear Peter
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from Will at our Guildford store. We are committed to providing exceptional customer service, and it's wonderful to know that Will's expertise and dedication made your experience so enjoyable. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
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