Ohuhu Anmeldelser 

Bij het uitpakken van mijn 320- alcoholmarker set zat op 1 marker de dop niet op en was de marker uitgedroogd. Ohuhu heeft dit perfect opgelost voor mij en inmiddels heb ik mijn nieuwe marker! Topservice, echte klasse. Dank je wel Belle van de klantenservice voor al je hulp!

I ordered markers on Monday evening from the EU warehouse to Sweden and received them on Friday morning the same week. Shipping was free, there were no extra taxes, and the whole process was extremely smooth.

Very happy with the markers and the overall experience!

Bestilte et vægttabsprodukt, men modtog en olie til hævede ankler

I ordered the 320 ohuhu Oahu set of alcohol markers which I wanted for £135, tracking was ok until it got to the uk and now I’m expected to pay another £48 for customs fees.. I got a letter from Parcelforce 6 days after the date of the letter explaining the costs that need to be paid I have been in touch with ohuhu customer services who then told me I needed to pay customs to get pens delivered then when I receive them they will refund me.. that’s ok but money is tight due to cost of living.. wish I had ordered them off Amazon now as they would deliver same day/next day even though they are a little more expensive they would be worth it. Now have to wait 20 or so days until they are sent back to ohuhu so I can hopefully get a refund! Not a happy customer!!

Ordered 320 set of acrylic markers for my daughter. Shipment came directly to my front door 8 days later. All markers work and bag that came with them was better quality than we expected based on the pictures. Everything went smoothly after I realized I need to allow usage of my credit card outside Europe even when the order was from storage house inside EU. Thus good experience and shipments within EU worked without trouble. (The company did mention something special if you order from UK.)

Ohuhu ist toll. Die Stifte super, wegen der coolen Pinselspitze. Sie lassen sich gut anfassen. Ich habe die Stifte bei Amazon bestellt und alles ist gut gelaufen.

My daughterbhas been waiting fir these pens to come back into stock.She is at college doing art this kit retails at £90 I am a single disabled payment.Wgen my daughter used the swatch card G1 Emerald Green was dried put rendering the whole set ruined l I complained straightaway the ironic thing is they seemed to know this pen was out of stick and offered me !£5.00 to gey ine from another retailer.I am chronically ill my daughter has missed her deadline she needed this specific shade. I asked if they could send a smaller pack for me to try after theur faked advertising and the £7.00 the replacement pen lists on amazon.I am disgusted they have nit replied ti.me akk day so I am going to call my bank they are supposed to be indrf warranty fir 6 months we have had them for two days.Avoid lime the pkagie

Virkelig gode tusher!! Derudover har jeg aldrig oplevet problemer med levering eller lignende det holder sig altid indenfor de 3-10 dage og kommer ofte efter 5🤩

Jeg tog kontakt til deres kundeservice da en af mine tuscher var ved at miste blæk indenfor den første måned jeg havde haft dem - fik svar dagen efter hvor de skrev at de gerne ville erstatte tuschen eller sende mig et refill på det blæk der skulle i - alt i alt FANTASTISK service

Had a great experience buying from Ohuhu recently! Friendly and efficient customer service, fast shipping, secure packaging, and my little boy is thrilled with his gorgeous new markers. 10/10 😀❤️

Ordered the 320 alcohol marker set, some organizers as well as some other things from the online shop. Was a bit worried because of some bad reviews, but I personally had no problems with their shop, delivery or the products.
Delivery was quick, all products were fine.
For context: I ordered from the EU warehouse to Germany.

My order still hasn't shipped, and I've encountered numerous issues with this company. Initially, I was on day 3 without any shipping updates, despite their claim that orders ship within 24 hours. This is completely misleading; after reaching out, they stated it’s actually 48 hours, and here I am, 48 hours into my second order with no shipment in sight.

I requested to cancel part of my order—specifically, some gel pens—and was informed that they had instead canceled my entire order. To make matters worse, I’ve been told I need to wait 2 months for the alcohol markers I never wanted canceled in the first place, to come back I stock. This is utterly illogical since the set I ordered should still be available.

Their response to this mess? A mere 10% discount, which is already advertised on their website. This is not an acceptable resolution.

I forgot to update to my new address before paying, so had to contact their customer services. I received a prompt reply and my order was delivered to my new address. I then received a follow up email to check I had received my order. First class customer service and I love my new pens, very high quality

Jeg bestilte mine Ohuhu markers søndag d. 24/11, og de blev leveret allerede onsdag d. 27/11. Der var ingen problemer med bestilling og levering, selv om jeg bor i Danmark og de blev sendt fra Tyskland.
Selve markerne er virkelig en fornøjelse at bruge. De efterlader ikke grimme streger, og blender super godt med hinanden.

I had to contact them about information on a particular issue and the lady who replied, Violet, was extremely polite and kind and gave me all the information I asked for plus a lot more besides! Their materials are superb and I have just made my third purchase from them and the recipient will enjoy receiving it, very much, in due course.

I had a problem with an Amazon order from Ohuhu, but they fixed it fast.

I contacted their support, and Tracy sorted out a refund for the missing part. She was really helpful and kept me updated.

Then Sunny from their team offered a refund without needing me to return the item. So easy!

Overall, Ohuhu was great to deal with. If you want a company that cares, go with Ohuhu.

Thanks, Ohuhu!

Rating: ⭐️⭐️⭐️⭐️⭐️

I purchased a greenhouse off them when I put it together there was a slight rip by the seam and plastic. I emailed them and they replied within 24 hours asking for a picture which I sent and within 6 hours of sending Tracy authorised a replacement which was received two days later. Customer service 100% and the company 100% I don't know how the bad reviews where treated but mine was excellent and would buy from them again. I don't normally do reviews unless company is really good. Thank you Tracy for handling my problem swiftly

No hago más que leer opiniones de esta empresa que son malas y no entiendo nada. Vivo en España y a pesar de todo lo que ponía la gente decidí arriesgarme en Black Friday y comprar un set de 320 rotuladores. Mi experiencia fue totalmente diferente a lo que relatan aquí. En tres días aproximadamente desde el pedido ya lo habían enviado, y me daban un numero de seguimiento de DHL con el cual en todo momento sabía donde estaba el paquete, incluso supe que día exacto llegaba. Llegó todo perfectamente. Y animada por la buena experiencia decidí hacer otro pedido de tres organizadores de bamboo para meter los rotuladores. En esta ocasión todo igual, el pedido se envió rápido, numero de seguimiento también, pero por culpa de DHL el paquete llegó en muy malas condiciones, venía muy maltratado y uno de los organizadores venía parcialmente dañado. Enseguida me puse en contacto con atención al cliente de Ohuhu, y al rato de escribirles ya me estaba contestando una señorita llamada Jasmine, super amable y en perfecto inglés. Cómo les envié fotos detalladas de todo lo que había pasado, al día siguiente de escribirle ya me estaban indicando que me iban a enviar un organizador nuevo sin coste y que no tenía ni que devolver el antiguo. A los dos días ya me lo habían enviado con seguimiento de DHL de nuevo, y me llegó en el plazo de tiempo normal que te indican. Así que estoy contentísima con la atención al cliente de Ohuhu, les doy un 10.
Resumiendo, ni los paquetes se me ha perdido nunca, ni me han dejado sin contestar los emails, ni los emails han sido en ingles ininteligible, y ante una eventualidad de rotura me han sustituido sin coste el producto en un tiempo record. No quiero pensar mal pero todos esos mails de descrédito me parecen muy sospechosos, ya que mi doble experiencia está a años luz de lo que describen aquí. Yo por mi parte seguiré comprando en Ohuhu porque me ha parecido una empresa muy seria, y de verdad que me alegro de haber comprobado por mí misma que las cosas no son siempre como parecen. Y dejo constancia de que yo he pagado todos los productos y que Ohuhu no tiene que ver nada conmigo, soy una compradora independiente e imparcial. Espero haber ayudado a alguien con mi opinión, saludos.

We bought a 320 markers set and was the worst decision we ever made. NEVER EVER BUY FROM OHUHU.
It took 1MORE THAN 20 DAYS to send the product and they always give a different excuse.
First of all, they sold a product they didn't have it. Then they sent it (knowing we live in Europe) from the wrong warehouse so the product was refused to get in MACEDONIA. didn't have the product again and we had to wait one more month without ANY update.

The product arrived within the timeframe. The tracking website seemed really sketchy, especially since it wouldn't always recognise the number, but I just had to reload a few times. Would be nice to be notified when it was delivered tho.
Overall the markers work great and without any problem, would recommend!

Tried the Ohuhu alcohol brush markers after a poor experience with another brand. Very impressed with them & only sad I can't afford all of them. Good quality, especially the brush nibs. Have since bought some different types & happy with all of them.
I'm in the UK & bought from Amazon - always delivered in no more than a couple of days.