Officeworks Anmeldelser 

I asked for information about the Kindle reader. I was told they only sell the product but don't know how it works. I asked if anyone else could help, but just got a shoulder shrug. Also told to google it. I was hoping to receive better customer service.

Dear Officeworks Team,
I am writing to express my disappointment and distress following a recent experience at your Keysborough store.
On Saturday, 12/04/25, my pet greyhound sadly passed away. A close friend kindly had a framed picture made for me at Officeworks Keysborough, completed at 11:27 AM on the same day (please see attached receipt).
On Sunday 20/04/25, we noticed that the picture inside the frame had shifted and dropped down. By the following day, 21/04/25, it had moved even further. We attempted to open the back of the frame to adjust it, but found it very difficult and were concerned we might damage it.
As you can imagine, the loss of our pet has been deeply painful. Seeing her picture like this, out of place and poorly presented, has added to our emotional distress.
On Monday evening, 22/04/25 at around 6:30 PM, I brought the framed picture back to the Keysborough store for assistance. I explained the situation to a staff member named Poppy, including the sentimental value of the picture and our difficulty with opening the frame.
Unfortunately, the response I received was quite upsetting. Poppy told me I could have fixed it myself.

She then fixed it and when returning it to me she suggested I use a card to open the frame.

I explained that if I had been able to do so, I would have — but that the emotional weight of the situation made it particularly difficult for me.
Her comment came across as insensitive and dismissive, especially given the circumstances. It also seemed she was implying that the issue was my fault. Given that this frame was put together by your team, I believe it should have been secured properly from the start.
I was not expecting to be made to feel worse during an already difficult time. A little more empathy and understanding would have gone a long way.
I hope you will look into this matter and consider providing further training around handling sensitive customer situations.

The picture in the frame holds great sentimental value for me.
. I am seeking an apology for the way I was treated, as well as assurance that measures will be taken to improve staff training and customer service in the future. I hope to see a commitment to better service so that no other customer has to experience what I did. I look forward to your prompt response regarding this matter.

Purchased Lenovo laptop for my daughters school use, which promptly broke. Lenovo refused to repair it under warranty, andd asked me to do troubleshooting, which did not work. Officeworks call centre (on two separate phone calls) informed me that I could return broken laptop to any officeworks store for a refund. When I returned it to the store, they told me that this was incorrect, and they couldn't refund the laptop, and they would need to send it to Lenovo for a warranty repair. This was weeks ago and Lenovo have still not picked up the computer, and had told Officeworks that I may have to pay an assessment fee when they do. The store manager has been very nice and is keeping me updated, but this really should have been repaired or refunded. As it is, we paid $700 for something which has not worked, and my daughter is trying to do school without a computer. I recommend not buying tech through Officeworks, and not buying Lenovo tech at all. Be aware that neither Officeworks nor Lenovo will honour a warranty.

I purchased the wrong printer ink replacement pack from the Elsternwick store today. My mistake plus, I opened one of the four cartridges before realising my error. I revisited the store two or three hours later.
The helpful young sales clerk had to check with his manager before he approved exchange. Great service guys.

As someone who was wary about buying software online, I’m so glad I found Office-365. The Mac Office license I purchased was delivered promptly, and the activation was a breeze. The support team reassured me throughout, making this one of the best customer experiences I’ve had in years.

Bailey in Traralgon store was very helpful guiding me with printing photos off my phone. I had printed before without assistance on my old phone but today I couldn’t print from a new phone until he helped me. Great service from all staff once again.

Printed my wedding invites staff stayed late to help me finish everything looked amazing price was spot on.

Found what I needed and was helped by a super friendly staff . . .
Lost my receipt and their after sales service provided me with an e-mail copy within hours of asking.
No-one is perfect but the staff at Taree are just great and highly recommended

We went to Officeworks to print some documents. The woman behind the counter was lovely and helping print our documents when another staff member came over and said "what are you doing? You can't do that now." She stopped the lady serving me, even though she was almost finished. She was rude and I could tell she wasn't being honest when I questioned her why.

Get your printing done somewhere where they want to help you.

I went to the North Ryde store. Meghan’s served me and helped me to find some items. She was very professional and an asset to the store. Thank you for your help.

I don't think it's right that if you buy the wrong product, they allow you to return it, but only for a gift card, even with a receipt. The gift cards expire and then you lose your money! A gift card should not have an expiry date.

Called 11 March 4.06pm, 32 minute 50 secs call recorded in my phone call log, spoke to a male and I took name down as Regan. Told me he'd escalate my situation and someone would get in touch likely the next day. I called back 2 days later, to be told there is no Regan (maybe I got name wrong, but it seems very odd) at the call centre, did I even call officeworks (yes, number recorded in my phone) and there are no notes re my case despite me giving the male I spoke to the invoice number!?! So nothing's been done??? Call centre was unhelpful with my issue (unlike the male I spoke to on the 11th who told me they could consider my particular situation) so I asked for a manager to call me. They emailed instead of called, didn't know any of the issues and wasted my time further, so I've now escalated it to a complaint. JB Hifi were brilliant when I had the exact same issue, I thought officeworks would be the same but no. Not the customer service I expected from officeworks and will avoid shopping from them in future if this complaint is not resolved satisfactorily.

This company has redefind customer service. My Office Mac licence was delivered quickly, and their team was available to assist me with any questions I had. Trully outstanding!

why do these people keep canceling my orders??? without being able to tell me why...

First of all I walked into the store knowing exactly what I wanted so I walked up to the product (Samsung galaxy S24) & what's this.......there is no s24.

I saw it advertised on sale though for $737.00 so I look around for staff & nothing, I make myself busy & just double check through that is definitely the phone I want & not another one.

After a few minutes of doing that still no help, so I turn to the staff member standing a couple meters away picking his finger nails & ask if he can help me.

I ask if they have any Samsung S24 for sale? He says he can't see it on the shelf (could have told him that) so he will go check out the back.

2 minutes later he returns & says there are no more in stock & he doesn't know when more are arriving but they do have the Samsung S24 FE that's over $200 more if I want that. Well no I don't want it I want the one you advertised on sale but coincidentally don't have.

I look on the internet to find not one store in Melbourne apparently has a Samsung S24 in stock & you can't get it delivered or click & collect.

I wonder if consumer affairs knows what's going on or can explain it better to me as you won't get anything that looks like a Samsung mobile or a proper answer from Officeworks.

Was really excited to purchase a new phone but this experience of chasing my tail to be tricked that I can purchase a Samsung S24 on sale has really been a negative experience.

I'm going to just start calling it just Office as really it feels like nothing works. Very dissatisfied ex-customer.

Worst place to buy a phone, please pay a little more and buy at JB HI-FI

Worse customer service experienced with the short red hair lady! she was annoyed when I asked her a question! This is Officeworks in Keysborough.

This unfortunately has to be a negative review. I’ve found the prices reasonable, the staff friendly, and the merchandise acceptable. But our first big encounter with them was profoundly damaging and their response was insulting.
We bought a school computer for my teen son, plus insurance. It failed and they repaired it. No real complaints about the computer. These break. The problem was how they handled the repair. My son is autistic but also a genius. He has thousands of hours in a passion project: a game he is creating. We have no backup, and because of the way the machine failed (wouldn’t start) no easy path to copy.
So I brought the machine in and explained this to the intake clerk. I had researched what was wrong and that the fix would’t require working with the motherboard or disk. I asked the clerk to not proceed with the repair if there was any risk of loss of data, and to return the machine. This young man was very helpful and said, hey how about I make a note for them to call you after diagnosis before they proceed, because sometimes data loss happens and this would avoid that. I watched as he typed these instructions, printed a copy and affixed it to the computer.
I subsequently emailed the manager Bailey and asked that the repair not proceed if there was a risk of loss. He kindly affirmed my concern and said he thought there was a way that was safe. Two days later I emailed again with my concerns, now expecting to terminate the repair. Bailey said he would get back to me.
As you can guess, a few days later the next message was that the repair was complete and the data erased. Now I know first that the repair did not require replacement of a motherboard, but this is the fastest easiest thing to do. When they do this, they have an option of putting a new SSD in, or repurposing the SSD from the old motherboard, completely erasing it in the process.
The emotional impact in my family may echo for years. This isn't just an inconvenience.
They had three written instructions to not proceed. Two were acknowledged by the manager. One was affixed to the machine itself! The actual repair could easily have saved the SSD and charged me for a new one. I had to obtain a new computer while school started and this one was going through a fruitless and expensive data recovery service.
Officeworks response: No apology; stuff happens; you shouldn’t have trusted us.

They advertise as having price matching ...they have no price matching Cannon 512 printer cartridge $ 50 else where in the $30s showed them they spent 15 minutes checking it out said they compare prices every morning...No Change had to pay $50.00 .
will never use Office works again & I run 2 business would drive 20k rather than use them . just another Australian consumer rip off

This store offers an impressive range of products that you won't find in any other shop in Australia, making it a fantastic choice. However, the customer service often leaves much to be desired, particularly with the printing service. The staff lacks sufficient knowledge about printing options, aside from basic A4 paper and photos. It raises the question: why offer these services if there aren't knowledgeable staff to support them?
On one occasion, a staff member told me, "This is our policy; we can't print on glossy paper because it jams the printers!" It seemed he created this policy on the spot to avoid printing my stickers for some unknown reason. When I inquired if this was an Officeworks policy or specific to their store, he hesitated for a moment before responding, "It's just ours!"
Additionally, with the school rush in full swing today, the store was extremely busy. It would make sense to extend the opening hours instead of having staff become aggressive towards customers.