Officeworks Anmeldelser 

Officeworks Campbell St Hobart
Very helpful, professional, patient and kind.
Nothing was too much trouble for
Zeek who went out of the way to help me through a large volume printing issue can highly recommend the service. Thank you VERY much

Zero Customer support. Waited half an hour for assistance on laptop model to be purchased. Low level of technical knowledge; don't understand meaning of customer service. Misguided on product placement in the store.

​I recently purchased an item over the phone using Officeworks' Price Beat guarantee. While the initial setup seemed fine and I was promised next-day delivery, the execution was a mess.
​Shortly after my payment cleared, I received a call claiming the transaction hadn't gone through, despite the funds clearly showing as processed on my bank statement. To make matters worse, the representative insisted I needed to pay for an extended warranty that I never asked for and did not want. The following day, I received another call and had to go through the exact same argument to get the unauthorized warranty removed.
​By the time the warranty issue was finally resolved and the item was dispatched, the delay pushed the delivery into a long weekend. Because of this, my "next-day" delivery arrived a week late. Since the timing was entirely thrown off, I wasn't home to receive it, which led to even more logistical headaches trying to redirect the package which I am still yet to receive.

Always chronically short staffed.

My son purchased a Web cam and printer ink with no issues at all.
Then received an email saying his order was cancelled.
I called and the lady stated for security reasons his order was cancelled.
He now has to wait a week for his money to be returned.
Thats his pocket money he has saved up.
I asked what is the security reason she states I can't tell you why i don't know.
Poor excuse and terrible service.

I was pleased to shop at Pimpama Store as the service I received on the phone as very informative. I was shopping for 2 office chairs and the young lad on the floor was very helpful and had the time to assist with my 'old lady' questions. It was a Saturday 30/5/26. I proceeded to the check-out and a young lad served me. I went on my way ready to pick up the chairs the following day. I proceeded to finish my shopping and unfortunately could not find my card for payment. Phoned Pimpama store who politely advised the young lad that served me had found the card. Thank you very much Harper for your honestly and observation that I had left my card at the counter. The Supervisor Lady was extremely helpful when I returned to the store in a panic to collect my card. Very good experience indeed.

I have been a customer of officeworks for personal and business needs, and today i found out that they are sacking there office workers to move there jobs to India and Philippines. I won't be supporting a company like that. How horrible to do that to there staff! I will also pass this information to social media and everyone i know, you have lost me as a customer,

Worst customer experience at Officeworks.

I got passport photos taken for three family members from the Collins Street store because we were already in the city celebrating Mother’s Day. I clearly told the staff the photos were for Australian passports. Later, when trying to upload them, the photos were rejected.

I then visited the Werribee store yesterday, explained the situation properly, and even showed the rejection error message. Instead of helping, the staff member bluntly said she could not see any issue with the photos. I explained that there obviously was a problem, otherwise I would not have come back.

She then demanded all the printed photos, but 1–3 photos were not in the envelope because I had already taken them out for pasting. I requested that they simply retake the photos while I went to get the remaining prints, but she responded rudely and kept pushing for a refund instead of helping resolve the issue.

Eventually, because of her attitude and pressure, I accepted the refund. But a refund does not compensate for the wasted time, inconvenience, stress, and headache caused — especially after making multiple trips with family.

Very disappointed with both the quality of service and customer support.

Just a follow up on previous reveiw titled "will i get a refund" i have chased again today as nothing still received, and the customer service team blaming the Mentone store for not actioning an email they sent.
Still waiting

Went to purchase a phone handset for a home phone. There were 2 display boxes with a clearance sign showing a price of $10. Just what we wanted, 2 boxes on the same peg, not a messy area. Took it to the counter to get the item and they wanted to charge $170. Checked the price and said the person putting the boxes back must have put them both in the wrong place. Told us bad luck. Apparently I should have checked the barcode to make sure, pretty sure I don't get paid to do that. Poor customer service over their laziness

Officeworks is terrible because you cannot ring them, at any store. Why is this? JB Hifi answers their phone. Why does Officeworks think this standard part of customer service doesn’t apply to them? I want to buy an expensive iPhone and have questions, but no, I’m not allowed to ring them as they can’t be bothered to have a proper phone service! Don’t use them! Boycott them now!

Officeworks at Castle Hill team member had no knowledge or experience in taking passport photo for the purpose of the passport application. The photo came dark and had shades, for which i repeatedly asked if this was considered ok. She said with over confidence it was fine as it went through the right checks in the system. However the passport photo was rejected and I had to do it again at the Aus post. Waste of money and time. Train your staff better.

Do not use click and collect . Lots of useless emails but none that say product is ready for collection even several days later. Local store won't answer and call centre won't accept there is a problem. Avoid.

Miserable customer service.
Staff member so rude.
Learn what customer service is.You ruined my day.
We are not all computer savvy.

Terrible customer service and unfit for business use.
I placed a business card order in the middle of the night, but then immediately noticed there was an error. So I looked up information on how to cancel my order, and it said I needed to call their customer service line at 8am. So the very next morning I rang them only to speak to endless brick walls of clueless staff telling me that the order is in progress thus cannot be canceled. But that's the thing - any self-respecting print service that caters to business has a degree of flexibility in modifying or canceling orders because every expense is valuable to small business. Furthermore, I contacted them first thing in the morning before any "production" could have begun - it seems to me that they have the means to cancel and modify orders but just choose not to, out of sheer disregard for customers. I am NEVER taking my business to Officeworks again. They are atrocious, they know it, but won't do a darn thing.

Wow - placed a click and collect on a item that required special order - waited and waited - heard nothing - noticed price had been reduced on their website

Contacted customer support asking for an update on the order and if the price we paid can be adjusted to reflect the lower price - they just literally cancelled my order

Next day i got a txt from my local officeworks store - order has arrived - yet marked cancelled - 2 days i spent with customer service trying to reverse the cancellation - best response i got was they have contacted the store to check the item is actually there, and they will get in touch when the store responds to them....

I got bored with waiting - called the store direct myself, they had it, i explained what happened, no worries they said - honoured the lower website price, went in and paid cash

Ill think twice about involving customer support again

Ordered a click & collect Samsung Tablet, all went well then within an hour received call saying the only one in stock was a return & has no package or box but can discount $80 or can get one from warehouse. Agreed to wait & get a new sealed one. Received another SMS saying order will take a little longer wait for a further SMS. Now 2 hours later received SMS saying order cancelled & refund in process. Spent time calling to be told cancelled but no reason asked for mgr who could only assume warehouse has no stock. Total lack of communication once it leaves branch, asked who has stock told Robina but you better call as you may end up with 2 refunds in process. What a disfunctional company within care factor for customers. They want the business but don't want to do any tracking or ground work.

The staff are generally quite good, and usually quite nice (get idiots too occasionally like everyone else obviously) but for the love of god WHY have you decided to stop people from being able to call the individual store?!? I have to drive half an hour there then again back..2 minutes at the most would save me the hassle if you’re stock counter is off (which it always is) so no your website is no help in that case JUST LET ME TALK TO A HUMAN FOR A MINUTE

Had a great experience in store and online with office works glebe. They provided a really good experience and I can't recommend them more for the printing services

the price match thing is a joke, i was hunting for a new phone, found one that was advertised for $100 less and showed this to them instore and they used an excuse that its a members only offer, i walked in to Telstra to buy the phone, i did not need to me a member i just paid for it and walked out