Absolute awful quality, completely wrong size material was so this you could see through it. This site is run by con artists do not trust what you see on there website as you will be completely disapp... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered a product, paid for expedited delivery, the tracking number hasn’t moved from “ data received “. Sent several emails, one eventually got a reply telling me to wait another few days. Those da... Vis mer
Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... Vis mer
The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!
Kontaktopplysninger
Prusu street, LV1057, Riga, Latvia
- info@nuvoula.com
- nuvoula.com
1,6
Dårlig
122 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
THE WORSTTTTTT
THE WORSTTTTTT
THE QUALITY IS SOOOOOOO BAD
28. august 2024
Anmeldelse skrevet uten oppfordring
Horrible quality and wrong size
Horrible quality and wrong size!
I had to pay $30 to return it to Latvia. Please please don’t buy from there!!!!!! They are the WORST!!!
10. juli 2024
Anmeldelse skrevet uten oppfordring
Scam
Scam. they sent a different product and didn't want to refund or send the correct one afterwards.
23. august 2024
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Seemingly a scam
Seemingly a scam. I got a tracking email over 3 weeks ago, but for the past 2 weeks whenever I try to track my package it makes me pass a CAPTCHA check that is broken and says I failed every time. Starting to doubt they even sent the package. Stay away.
31. juli 2024
Anmeldelse skrevet uten oppfordring
Ordered the wrong size and they…
Ordered the wrong size and they refunded instantly
12. august 2024
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These never arrived
These never arrived. I was ripped off. I could not contact anyone!! Stay away from this company!!
19. juni 2024
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Fraud Alert
I haven’t received my order it’s been more than one month now! No feedback from their support and no answer to my calls! Order tracking non informative at all! Fraud Alert!
22. juni 2024
Anmeldelse skrevet uten oppfordring
Great quality for the price
Great quality for the price. Definitely get looser within the first few wears.
1. april 2024
Anmeldelse skrevet uten oppfordring
Update to my Original Review
I would have given zero stars if I could (originally). They hired a shipping company with ZERO customer service. They don't return p[hone calls ! Charged me $2.50 shipping insurance when I made the purchase, and when I never got my package, told me it wasn't covered under the shipping insurance as it was the fault of the shipping company. UPDATE PART: after numerous back and fourth emails, the company issued me a refund, as they had trouble reaching the shipping company also. Although is wasn't the companies fault that the shipping company failed them, they gave me back my money. Nice to know some companies still take care of their customers. Happy that this negative story turned positive !!
17. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Nuvoula
Hello Ron,
Thank you for sharing your feedback. We are truly sorry for the frustration you have experienced with our service.
We understand your concerns regarding the shipping company's customer service. We have an ongoing communication with the carrier, who has provided a photo of the delivered item. However, we are still waiting for their confirmation.
Please rest assured that if the issue cannot be resolved with the carrier, a full refund will be issued according to our policy. The process can take up to 7-10 days, but please note that you reached out to us only 2 days ago. We appreciate your patience as we work through this process.
We have never stated that we would not issue a refund; we simply need a bit more time to resolve this case based on the carrier's replies and cooperation.
Thank you for your understanding and patience.
Best regards,
Nuvuola
Item never arrived.. didn't know it was shipped from China. STAY AWAY
Ordered product, didn't know it was coming from China, shipping took forever, only to find out the order never arrived with les from shipping 'Recipient refused order.' How can you refuse something that never arrived.
Tracking was confusing and unorganized. STAY AWAY FROM THIS SCAM COMPANY!!
12. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Nuvoula
We apologize for the delay in your order's delivery. While we understand your frustration, we'd like to clarify that international shipments, as stated in our policies, can take up to 12-20 days for delivery. We regret any confusion caused by the shipping origin, and we'll take your feedback into consideration to improve our service.
Furthermore, we want to assure you that we never refuse to provide refunds to our customers. If your order has not arrived, please reach out to us directly, and we will gladly assist you with a refund or any other necessary resolution.
If you need further assistance or have any concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience.
Product (sunglasses) looks like a super…
Product (sunglasses) looks like a super cheap knockoff of images from site. Lens are completely different shape, arms and finishings are not same colour. Use caution.
11. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Nuvoula
We're sorry to hear about your dissatisfaction with the product you received. If you're not satisfied with the item, you can return it within 30 days for a full refund. Customer satisfaction is our priority, and we want to ensure you have a positive experience with us. Please reach out to us directly if you need any assistance with the return process. We appreciate your feedback and apologize for any inconvenience caused.
Don't Order From Here
Items sent to you are inaccurate to what is advertised on the website. When attempting to return items, I was told they do not provide any shipping labels or assistance with the process. If you're in the US (like me), returning to the address they cited me would be over $100, which is 4x what I paid for the items initially. They offered me a 30% refund to keep the items, meaning I'm getting 15 dollars back from a 60-dollar purchase. Predatory, misleading, uncooperative. Not worth your time. Look elsewhere.
9. mai 2024
Anmeldelse skrevet uten oppfordring
I have waited weeks.Now for a pair of…
I have waited weeks.Now for a pair of sunglasses , i have emailed twice all i got is track your order , i am now serously concerned about this company
7. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Nuvoula
We apologize for the delay in your order's delivery. While we understand your frustration, we'd like to clarify that international shipments, as stated in our policies, can take up to 12-20 days for delivery. We regret any confusion caused by the shipping origin, and we'll take your feedback into consideration to improve our service.
If you need further assistance or have any concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience.
were my sun classes you scam
were my sun classes you scam
18. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Nuvoula
Thank you for reaching out. We're sorry to hear about your experience. We take all feedback seriously. However, it seems there might be a misunderstanding. Could you please provide more details about your concern? For any further inquiries or assistance, please feel free to contact us via our official email at info@nuvoula.com. We're here to help.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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