Nutriment Anmeldelser 

3 954
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Our dog has had nutriment raw food since he was a puppy (now 6), and has always enjoyed it. It's quite expensive overall so he gets some raw and some kibble, but it always feels like good quality. The... Vis mer

Vurdert til 4 av 5 stjerner

It would have been a 5 star review as my dog loves this food BUT you have changed the lid for a plastic cover so I will now have to decant the remaining food into a reusable container with a lid. I bu... Vis mer

Vurdert til 5 av 5 stjerner

Ordering very easy, product arrived in two days , very pleasant courier, also liked the new packaging ( cardboard) instead of pollystiren. Well done.

Vurdert til 3 av 5 stjerner

I have to caveat the 3 star with how EXCELLENT the food is. My 2 cats go crazy over it. My only 2 gripes are that I keep getting dog marketing emails, which even after I've asked to be taken of... Vis mer


Informasjon om virksomheten

  1. Dyreutstyr
  2. også i
  3. Dyrebutikk
  4. Dyrefôrbutikk
  5. Matproduksjon
  6. Matprodusent
  7. Produsent av frossenmat

Om Nutriment

Skrevet av virksomheten

Established in 2013, Nutriment has revolutionised the world of raw feeding. With complete dedication to Biologically Appropriate Raw Food (BARF) and a commitment to animal health and happiness, the team at Nutriment is unreservedly passionate about bringing raw feeding solutions to dogs and cats around the world.

Our fundamental principle is absolute quality, which is the highest priority for everything that we do here at Nutriment. From ingredient selection to recipe formulation, production processes to distribution and customer service, our stringent quality standards must be met at every step of our product journey. Shop starter packs We believe in sourcing premium British ingredients wherever we can, to deliver essential, high-quality nutrition to our canine and feline consumers. Our carefully selected variety of raw meats and fish, biologically appropriate vegetables, and nutrient-dense superfoods are innovatively combined in our recipes to produce uncompromising, high-quality and nutritious raw foods that promote optimal health for dogs and cats. Expertly designed by our in-house nutritionists, with consultation from industry professionals and veterinary partners, Nutriment’s premium raw food is the ultimate raw feeding solution.

All of our food products are manufactured by hand with great attention to detail at Laverstoke Park Farm, our countryside production facility in Overton, Hampshire. With organic certification and ethical approaches to farming and sustainability, we are extremely proud to maintain this approach to the manufacture of our award-winning raw food products.

Nutriment’s extensive raw food portfolio for dogs and cats includes our core range of complete raw feeding solutions, raw treats for cats and dogs, and supplementary meal solutions for at-home recipe formulation and health support. We strive to tailor raw feeding to the individual needs of dogs and cats, to ensure that their health and happiness can be supported as much as possible with their diet.

We are committed to continually developing sustainable and environmentally-friendly policies here at Nutriment. We use recycled plastic in our packaging, ensure our shipping and logistics team operates efficiently and work with Red Tractor assured farming partners. We also promote community and charity work. Get directly in touch with us to find out more.

Nutriment Starter Packs Available!

Skrevet av virksomheten

New to raw? Check out our special Starter Pack offers!
Our Starter Packs are at a discounted rate and contain everything you need to start you on your raw journey! https://www.nutriment.co.uk/raw-dog-food/raw-dog-food-starter-packs

Fast, reliable delivery

Fast, reliable next day deliveries available

Order before 1pm Monday-Thursday for next day delivery

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 84 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(3 954)

479 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Good customer service and the puppy…

Good customer service and the puppy loves the food

2. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Thank you for your lovely feedback! ❤️ We're so pleased to hear you had a great experience with our customer service and that your puppy loves the food. Thank you for choosing us!

-Aileen, Nutriment

Vurdert til 4 av 5 stjerner

Nutriment have always been my dogs…

Nutriment have always been my dogs favourite and will continue to be so , I'm sure.
My only criticism this time is that a number of the 30 black plastic containers were damaged. Some quite considerably, which meant that on defrosting they leaked and I had to go through the food and take out the pieces of sharp plastic. This has not happened before. I think the move from polystyrene pieces to paper sheets has not helped.

8. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Thank you for your continued trust in Nutriment! We're delighted to hear that your dogs love our food, but we're very sorry to hear that several containers arrived damaged. We understand how concerning this must have been, especially with sharp plastic pieces in the food. Your feedback regarding the packaging change is appreciated, and we'll be sure to share it with our team. Thank you for bringing this to our attention.

-Aileen, Nutriment

Vurdert til 5 av 5 stjerner

Quick delivery

Quick delivery , great quality

8. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Thank you for your lovely feedback! ❤️ We're delighted to hear you're happy with our delivery service and product quality. We really appreciate your support!

-Aileen, Nutriment

Vurdert til 1 av 5 stjerner

Multiple times the meat have turned up…

Multiple times the meat have turned up defrosted and box’s broken due to incorrect packaging. Emailed them to complain and they don’t respond

8. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Hello Chris,

We're truly sorry for your experience and for the frustration caused by the damaged packaging and defrosted products. Your initial email was unfortunately forwarded to our spam folder, which delayed our response, and we sincerely apologise for this oversight. Our support team has now reached out to you by email to help resolve this issue. Please check your inbox, including your spam folder, for our message. Thank you for bringing this to our attention, and again, we're very sorry for the inconvenience.

-Aileen, Nutriment

Vurdert til 1 av 5 stjerner

Defrosting

There was no polystyrene box so the food was already defrosting. I tried to contact the company immediately, two different ways, and had no reply. The texture is completely different and my dog has been sick and had abnormal poos. I would appreciate someone getting in touch ASAP as I am very concerned.

Order number NRU#1374138

The change in packaging was not expected and it doesn't last as well. Why was this not communicated to customers in advance?

6. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Nutriment

Svar fra Nutriment

Hello Gemma!

We’re very sorry to hear about your experience and understand your concern, especially as your dog has been unwell. We also apologise that you haven’t received a response to your earlier messages.

We’re currently transitioning from polystyrene boxes to insulated cardboard packaging as part of our sustainability efforts. However, we take your concerns about the condition of your delivery very seriously.

Could you please share your order number so we can locate your order and investigate this matter as a priority? We’d like to address your concerns as soon as possible.

Kind regards,
Aileen, Nutriment

Vurdert til 2 av 5 stjerner

Recipe Change to Beef

Since the packaging change, the consistency of the beef dinner for cats has changed, both me and the cats noticed this difference with one of the cats not proving too fond of the change (they previously had no issue with it before the change). The beef does not appear to store as well and after 3 days in the fridge I noticed quite a peculiar smell to it. The product is still good enough for the cats but it just appears to be slightly lesser quality.

6. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Thank you for bringing this to our attention, and we’re sorry to hear about your experience. We’ll investigate this with our team and reach out to you regarding this matter.

-Aileen, Nutriment

Vurdert til 5 av 5 stjerner

So easy to order and such fast…

So easy to order and such fast delivery!! Our dog loves Nutriment and the overall process makes it so much less stressful on top ups and reordering them

28. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Anita,

We love hearing that Nutriment makes keeping your dog stocked up on their favourite food that little bit easier! It’s great to know you find the ordering process straightforward and the deliveries speedy, and even better that your dog enjoys the food so much.

Thank you for choosing Nutriment and for taking the time to share your experience with us.

Kind regards,
Jamie

Vurdert til 4 av 5 stjerner

The overall product is of good quality…

The overall product is of good quality however the delivery of the product has got more disappointing every time I use them, such a shame as they used to be very good and I would get the delivery within the week.
Real shame

9. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Nutriment

Svar fra Nutriment

Thank you for your honest feedback. We’re pleased to hear you’re happy with the quality of our products, but we’re truly sorry that our delivery service has been disappointing. We understand how frustrating this must be, and we appreciate your continued support while we work to improve.

-Aileen, Nutriment

Vurdert til 1 av 5 stjerner

The food is excellent no lid annoying

The food is excellent
Used it for 6 years
The no lid is annoying and now looking at other suppliers

9. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Nutriment

Svar fra Nutriment

Hi there,

Thank you for being a Nutriment customer for six years. We’re delighted to hear that you’ve continued to enjoy the quality of our food, but we’re sorry that the change to the lids has caused frustration and made you consider looking elsewhere.

We understand how important it is to be able to reseal the tubs and store any leftover food easily. We have resealable lids coming into circulation shortly, which we’ll be sending out to each customer to make things easier again.

We really appreciate your loyalty over the years and hope this improvement will encourage you to stay with us.

Kind regards,
Jamie

Vurdert til 3 av 5 stjerner

Don't fix what isn't broken.....

As another reviewer has said - the packaging has changed so now comes with a welded thick film lid - 50/50 chance of peeling it off successfully with dry hands, no chance with wet hands - and your hands will more often than not be a bit wet from handling the pack - then as you can't seal the tub again, it'll stink your fridge out.
On another note - it seems they've changed the food manufacturing method too - the ingredients list seems to be the same, but the food is now, in my opinion, over-processed and has a very slimy consistency - it sticks to the bowl and looks even less appealing than before.
And to top it all off, I started a two weekly subscription - only for the second delivery to arrive after 16 days which meant I ran out of food.

7. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Nutriment

Svar fra Nutriment

Hi Adam,

Thank you for taking the time to share your feedback. We’re sorry to hear that the packaging changes and delivery delays have caused so much frustration.

We understand how difficult the new film lids can be to remove, particularly when handling food, and appreciate your concerns about storing leftovers. We have resealable lids coming into circulation shortly, which we will be sending out to each customer to make storing food easier again, for now you can put cling film over the meat to keep it fresh.

Regarding the consistency of the food, we’re sorry to hear that you’ve noticed a difference and would appreciate the opportunity to look into this further with you. We’re also sorry that your subscription arrived later than expected, leaving you short of food. This isn’t the experience we want our customers to have. Please email us at customerservice@nutriment.co and we will look into this right away.

We appreciate you raising these concerns and apologise for the inconvenience caused.

Kind regards,
Jamie

Vurdert til 5 av 5 stjerner

Great experience from Nutriment spoke…

Great experience from Nutriment spoke to lovely lady on the phone , my miniature Dacshound has to have a low fat diet and she was very helpful.

3. oktober 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Sue,

It’s lovely to hear that you had such a positive experience with our team. We’re glad our colleague was able to take the time to talk through your options and offer helpful advice for your miniature Dachshund’s dietary needs.

Thank you for choosing Nutriment and for sharing your experience. We’ll be sure to pass your kind words on to the team!

Kind regards,
Jamie

Vurdert til 1 av 5 stjerner

The delivery from DPD went to an…

The delivery from DPD went to an unknown address. I contacted DPD and registered the failed delivery. I contacted Nutriment and have not received a replacement order or a call about the issue. I have the 6 week subscription so now I have had to find alternative food for my dog, I am out of pocket by nearly £100 and nobody from the company has contacted me.

30. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Joanne,

We’re really sorry to hear about your experience and completely understand your frustration, especially having to arrange alternative food for your dog and being left out of pocket.

We can see that Sarah has replied to you, but could you please confirm whether you have received her response? We want to make sure you have been able to access the update and that this is being properly resolved.

We apologise for the inconvenience and lack of communication you have experienced. This certainly isn’t the standard of service we want to provide, and we appreciate you bringing this to our attention.

Kind regards,
Jamie

Vurdert til 3 av 5 stjerner

What has happened to the tubs 🙁 the…

What has happened to the tubs 🙁 the perfectly reusable lid has been replaced by an awful plastic film. When you have smaller dogs that don't eat a whole tub in one go you can no longer replace the lid and pop it back in the fridge. We have to transfer it into a Lidded tub instead and having arthritic hands I can't easily peel back the plastic film when defrosted as its slippery and hard to get hold of. What a shame a perfectly good vessel has now been spoilt.

6. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Nutriment

Svar fra Nutriment

Hi Beverley,

Thank you for taking the time to share your feedback. We completely understand your frustration, particularly when you have smaller dogs and need to store leftover food, and we appreciate that the new film lids can be difficult to manage, especially with arthritic hands.

The good news is that we have resealable lids coming into circulation shortly, and we will be sending these out to each customer to make storing leftover food easier again.

We’re sorry for the inconvenience caused and really appreciate you taking the time to explain how this change has affected you.

Kind regards,
Jamie

Vurdert til 5 av 5 stjerner

Great food delivered in good

Great food delivered in good, strong well insulated packaging. 5 stars.

29. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi George,

It’s great to hear that you’re happy with both the quality of our food and the packaging it arrives in. Keeping orders well protected during transit is really important to us, so your feedback is much appreciated.

Thank you for the five star review and for choosing Nutriment!

Kind regards,
Jamie

Vurdert til 2 av 5 stjerner

Incorrect proteins delivered

Incorrect proteins delivered. After 4 phone calls to try and get a resolution, I was told by customer services that the order was fine as they'd delivered the correct number of items even if it wasn't what I'd actually ordered.

30. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hello Jakx,

We’re very sorry to hear about this and apologise for the frustration caused, especially after having to contact us several times.

We’ll have a member of our support team call you tomorrow to address this matter and work towards getting it resolved.

We’re sorry again for the inconvenience and appreciate your patience. 🩶

-Aileen, Nutriment

Vurdert til 5 av 5 stjerner
Logoen til Nutriment

Svar fra Nutriment

Hi James,

Thank you for taking the time to leave your review. We’re really pleased to hear that you’re happy with the quality of the food and that it’s meeting your expectations.

We really appreciate your support and choosing Nutriment for your dog.

Kind regards,
Jamie

Vurdert til 5 av 5 stjerner

Our puppy likes the food

Our puppy likes the food! Ordering was straightforward, delivery quick, price appropriate. No complications, that’s what you want when you have a new puppy.

29. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Brigitte

Thank you for your lovely review!

We’re delighted to hear that your puppy is enjoying the food and that everything from ordering to delivery was straightforward. We know how important it is to keep things simple when welcoming a new puppy,🐾

Warm regards
Liz

Vurdert til 1 av 5 stjerner

Dodgy Trade Practicr

Miriam agreed to cancel my order.
Nevertheless the order was sent
My email seeking clarification
Was ignored

28. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Stephen,

We’re really sorry about this and completely understand your frustration. It certainly should not have been sent afterwards, and your follow up email should have been addressed.

We are looking into what has happened from our side now and will review this with the relevant team. We’ll be in contact with you shortly to get this resolved.

Apologies again for the inconvenience and poor experience.

Kind regards,
Jamie

Vurdert til 2 av 5 stjerner

Box left at the gate I have tried…

Box left at the gate I have tried several times to confirm that it should be delivered to the house

21. september 2026
Logoen til Nutriment

Svar fra Nutriment

Hi Peter,

We’re very sorry to hear that your box was left at the gate, especially after you had previously requested delivery to your house.

We’ll have our team check this with the delivery service and report back to you once we have an update. We apologise for the inconvenience and appreciate you bringing this to our attention.

-Aileen, Nutriment🩶

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv