Novensa.co.uk Anmeldelser 

No communication about delivery times. No reply to several emails. Product absolutely useless. And the worst point is that you cannot return the product after you have opened the piece of rubbish they have sold you!!!! Now if that’s not daylight robbery…????
DO NOT BUY FROM THIS COMPANY

Complete scam.
Ordered 4 months ago. Still waiting for my order. They refuse to give a refund.
Do not order on this site.
SCAM

Purchased 2 air coolers which on the pictures looked like they were floor standing coolers.. Only after placing and receiving confirmation and started to look at the information did rI ealise that the coolers were only 11 inches high. I decided to cancel the items immediately but to no avail. This company has no custome service skiĺs what so ever. The products had been marked for getting ready to dispatch so I messaged them and have been hit by unable to cancel as despatched. After checking and constantly messaging them and finding that the items still have not been picked up by the courier that they are unwilling to cancel even though under British law I have a 14 day right to cancel. I have been told that the item will have to be delivered and then I will have to return them at my cost.They portray themselves as based in the UK but are based in in e Netherlands Disgusting service . Don't buy anything from them. Very misleading.

Don't buy anything from them, you have been warned many times, even me ignored all the bad reviews... I bought 10TB hard drive from them for £45, couldn't load anything to it, it was keep crashing. After few times formatting it, the storage changed to 8GB, it's a fake, it's a scam, don't loose your money... I'm going to contact my bank to try to get money back.

I ordered orthotic sandals as advertised, they arrived & I was very disappointed, they were cheap, no support, definitely not orthotics!! I wish I had looked at reviews before I bought them. I was told I could send them back to china at my expense ( about £15) & get a refund, or they would give me 10% which increased to 15% when I complained again, In the end I took that! Don’t buy from them, they should be removed from internet!

I would give 0 if I could. The item I received (in a cheap plastic bag) did not even remotely resemble what I saw on their website: I ordered a swing chair for my baby and I received a piece of fabric not even sewed together!!! When I sent a complaint, I have been told that I can either send the item back to China (it would cost me a third of what I paid) or accept 15% "immediate" refund. One week later and still haven't received my refund (£5). Never again.

TERRIBLE SERVICE -THIS IS NOT A UK CO.. THE GOODS COME FROM OVERSEAS AND TAKE OVER 15 DAYS TO BE DELIVERED. WHEN YOU TRY TO RETURN, THEY IGNORE YOUR EMAILS.

Ordered a gift for my partners birthday over a month ago and still havent heard anything. No shipping updates. Reached out to customer service three times and no reply. Money down the drain. Definitely avoid. A scam website!

I ordered several items. It took 3 weeks for me to get a notification saying it has been delivered and nothing has arrived. Try to email them. Got no response. Do not use this site

I ordered a pair of “orthopedic” slippers for my mother and what arrived was an absolute embarrassment. These were nothing like the pictures online. They were basically stiff pre-molded plastic slippers with no cushioning whatsoever. The so-called “air support” looked like nothing more than a fake sticker on the side.

Honestly, wooden slippers would have been more comfortable than these. They felt cheap, hard, and completely unsuitable for anyone with foot pain. Calling these orthopedic is misleading if anything, they would do more harm than good.

To make it worse, they didn’t even come in a proper box, just wrapped in plastic like a low-quality knockoff product. Total waste of money. Never again.

After receiving these, I genuinely struggle to believe the glowing 5-star reviews on their website are real. My experience was nowhere near what’s being advertised. I’m extremely disappointed and will be taking this further because this is completely unacceptable.

DO NOT BUY!!
Ordered 3 pairs of sandals size 39 and took a couple of weeks to deliver. Wasn’t overly concerned as they were coming from China, HOWEVER….
The sizing was a joke, as were the sandals, sling back crossed front espadrilles.
One pair was without a size on it and was obviously nearer to a size 8, the next had a 39 sticker on the heel but these also proved to be for a 7 or 8 and the final pair were like something bought in a cheap European market and were narrow and nearer to a 5, my toes hung over the sides and slightly over the front…..and then the real issue started.
I had to take a photo wearing them so their quality control (hilarious) could ascertain if what I was stating was right!!!
They couldn’t see an issue with the sizing, I had been sent 39’s.
They eventually agreed to a refund once they received them back and checked them. I was given 3 different return addresses but sent them back as per invoice. Postage cost over £35 as I wanted to track the parcel. Several weeks passed then tracking showed them in a Chinese customs control office from where they needed import tax paying before they could be delivered but I found this out 3 months later when Royal Mail delivered them back to me!! All the time this company sent me emails assuring me they were on the ball and my refund would come eventually once they received them.
In total I’ve wasted £114 dealing with Novensa, feel scammed big time and they are still trading. Avoid at all costs please.

Ik kocht de magneetvaasjes voor aan de frigo. Na 3 weken geleverd. Op de site stond shipment 3-5 days. Zonder cermeldimg dat dit rechtstreeks uit China kwam. Na een half uur opgehangen, vallen er al 2 vaasjes kapot op de grond... de magneet nog aan de frigo. Brol !! Shame on you

Product was absolutely useless, cost £54.99, took 3 weeks to arrive and customers are expected to arrange returns to China independently at own expense, over £20 in our case. Spent 2 weeks negotiating a partial refund which still has not arrived.
Not only ripping off customers but duty and freight companies too as shipping label under the local delivery label, declared value at $2 and weight as 50g instead of the actual 900g.

Great communication,prompt delivery ,earlier than expected
The order arrived safe and sound
Thank you

WARNING DO NOT BUY
Do Not buy from this company. They send out broken items then refuse to change them.

On 26 Nov. I bought 1 set of 4 garden items online from Novensa, pictured and advertised as "In Stock" and covering an area of "365 sq. m." (order NOUK3245). On 16 Dec. I emailed to ask why they hadn't arrived. On 18 Dec. 1 item only arrived from provincial China. On 21 Dec. a 2nd item arrived. The other 2 never came. Over 3 months, I have exchanged 17 emails with Novensa (Marlon A.) who have categorically refused to refund 50% of the cost, I have provided documentary evidence that the price I paid was for 4 items, and that 1 item alone does not cover 365 sq. m. Novensa nevertheless claim that I ordered 1 item only, not a set of 4, and closed the case on 7 Feb. Bizarrely, the email exchange will have cost Novensa several times the cost of a refund. Potential customers should note this summary from Google AI: "Novensa has an overwhelmingly negative reputation on Trustpilot, with ratings generally around 2.0 out of 5 stars and many recent 1-star reviews. The company's rating is unavailable on some Trustpilot sites due to a breach of guidelines, indicating potential issues with their review practices."

Postscript, 25/02/2026: Trustpilot have emailed me to say that Novensa have "asked for more details to better understand your experience" threatening to take my review offline within 2 days. Given the full details I have already provided above, including all relevant dates and reference numbers, this is yet another dishonest attempt by Novensa to silence reasonable criticism. They have had all the details they need since last year.

If I could give less than 1⭐️ I would. We ordered a clock from these cretins. The clock was broken when it arrived. Other than one email we haven’t heard anything from them despite several attempts at filling it their “contact” form.

DO NOT BUY FROM THESE TW@S

Do not buy anything from this company. I spent £50 on a 2.4G wireless gamepad - it advertised that you insert the usb into your tv and then play the assortment of retro games. It was a Christmas present for my kids as they wanted to play sonic together. It didn’t work - extremely poor quality and we couldn’t get to select sonic, despite hours of trying. I requested a refund and they wanted video evidence - I replied saying no, it was faulty and I would not be making a video to prove my claim. I had packed it all up and packaged it for a return. They did not reply. I emailed a few times and still nothing.
- reply noted - I did email 3 further times with no reply

THIS IS THE WORSE COMPANY THAT I HAVE COME ACROSS ONLINE, WHAT A SCAM IF YOU PURCHASE A PRODUCT FROM THEIR UK WEBSITE A RETURN IS ONLY TO CHINA WITHIN 14 DAYS FROM DELIVERY.(A MONTH TO BE DELIVERED).IT TAKES 3 DAYS FOR A REPLY AND A RETURN WOULD HAVE BEEN OVER A THIRD OF PRODUCT.
DO NOT BUY ANYTHING FROM NOVENSA

I would like to say everything the same as all other comments. Scam. Spent £70 on two hoodies in medium. They are not even small they are xsmall. They are also fake essential brand. Customer service is shocking although offered me 15% refund but that's not enough for me. I want to return in it for free and get my money back. They told me to send them back but in my own expense an I have to send it to China. Very unprofessional and disappointing.