Achat de deux références : 1 - CCD for Shimano 105 12S (Chape de dérailleur) 2 - CBB BB86 for Shimano (Boîtier de pédalier) Qualité des produits livrés exceptionnelles et prix contenus. Fabrica... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great product!! Too bad my shitty assed Cheeto in charge put tariffs in place. That uneducated and moronic move added $32.00 or more accurately two gallons of gas to the charge of these phenominal pul... Vis mer
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Nova To Ride makes World Tour level components that regular joes and weekend warriors have an opportunity to use to improve our rides, whether we’re on a coffee ride or an amateur race. You also upgra... Vis mer
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It took me a month to find the exact BB and Nova Ride had it. Ordering was easy and BB items displayed were in stock a plus, which do not result in cancelled orders or backorder. Shipping was fast whe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
French high-end carbon and titanium bike components designer since 2016. We design and produce oversized carbon ceramic derailleur cages, bottom brackets and other components for companies. Thanks for your reviews!
Kontaktopplysninger
Impasse Bonnabry, 63800, Cournon-d'Auvergne, Frankrike
- info@novatoride.com
- novatoride.com
4,5
Enestående
699 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Product is fine - Support less
Shipment and Delivery was perfect! But the instructions were a bit confusing to me. Sent them an email and a question via Contact Form to verify if what i did was right. Never got a reply. So the support was terrible. Too bad because the product itself I really like.
1. mai 2026
Svar fra Nova Ride
Dear Aron,
Thank you for sharing your feedback. We are sincerely sorry to hear that your recent experience did not meet your expectations, and we appreciate the opportunity to clarify what occurred. We are delighted to hear that you love your Nova Ride product and that the delivery went smoothly, but we deeply regret the communication issue you experienced.
After a thorough review of our system, our customer service team found no record of any emails or contact form submissions matching the email address associated with your order. Please be assured that our team would never intentionally leave a customer without a response. Occasionally, certain emails are inadvertently filtered into our server's spam folder for reasons beyond our control.
To help us resolve this and verify your setup as quickly as possible, could you please try reaching out to us from a different email address at sav@novatoride.com?
To expedite your request, please include the following in your email:
- Your order number
- A brief description of your question
- Photos and/or video(s) of the product/setup so our technician can review it immediately.
Alternative Way to Submit a Claim
If you prefer, you can also visit our warranty and after-sales service page: https://novatoride.com/pages/conditions-de-garantie. Simply fill out the claim form on the right side of the page.
Our support team is available from Monday to Friday. Please allow 1 to 3 business days for us to review your details and get back to you.
Kind regards,
Tom - Nova Ride
usinage et finition excellents
Tres belle piece. Usinage excellent, très belle finition et anodisation originale. Tiens parfaitement mon garmin en place.
30. april 2026
Svar fra Nova Ride
Cher JM,
Merci beaucoup d'avoir pris le temps de partager votre avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de votre nouveau support de compteur ; c'est un plaisir de contribuer à l'amélioration de votre vélo !
Nous vous souhaitons de passer d'excellents moments sur la route avec votre nouveau composant Nova Ride !
Bien cordialement,
Tom - Nova Ride
Exceptional
Exceptional! Shipped almost instantly and a great product! Very happy, will be buying again :-)
29. april 2026
Svar fra Nova Ride
Dear Pieter,
Thank you for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality and delivery service ; it's a pleasure to enhance your bike!
We wish you many enjoyable rides with your new combo!
Kind regards,
Tom - Nova Ride
Good product
21. april 2026
Svar fra Nova Ride
Dear Mark,
Thank you for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality ; it's a pleasure to enhance your bike!
We wish you many enjoyable rides with your new pulley wheels EVO!
Kind regards,
Tom - Nova Ride
Svar fra Nova Ride
Dear Sven,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with your new Nova Ride gear quality, colors and the delivery service ; it's a pleasure to enhance your bike!
We are thrilled that you feel the product was worth the investment. We wish you many enjoyable rides and performance reach with your new pulley wheels EVO!
Kind regards,
Tom - Nova Ride
Il Prodotto
27. april 2026
Svar fra Nova Ride
Dear Alfonso,
Thank you for sharing your feedback. Your support means a lot for our entire team! We wish you many enjoyable rides with your new derailleur pulleys!
Kind regards,
Tom - Nova Ride
Fast delivery and meets expectations.
Fast delivery and meets expectations.
A link with a Qr code for the instruction manual would e handy
27. april 2026
Svar fra Nova Ride
Dear Hugues,
Thank you so much for sharing your feedback. We're delighted to hear that you're happy with the Nova Ride product quality and delivery service ; it's a pleasure to enhance your bike!
Regarding QR code, we will take your feedback seriously for future generations of derailleur pulleys packaging.
For now, you can find an installation video and a dedicated installation manual on your product's product sheet, available at novatoride.com.
You can also find all of our installation manuals here: https://novatoride.com/pages/manuels-et-specifications-techniques
We wish you many enjoyable rides and performance reach with your new derailleur pulley wheels EVO !
Kind regards,
Tom - Nova Ride
Livraison rapide et produit de qualité
19. april 2026
Svar fra Nova Ride
Cher Pierre,
Merci beaucoup pour votre confiance et d'avoir pris le temps de partager votre avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de nos composants ainsi que de notre service de livraison ; c'est un plaisir de contribuer à l'amélioration de vos vélos !
Nous vous souhaitons de passer d'excellents moments sur la route avec vos nouveaux combo de composants Nova Ride !
Bien cordialement,
Tom - Nova Ride
Mauvais retour commercial Nova Ride !
Bonjour, j'ai commandé une pate de dérailleur aluminium que j'ai bien reçu, et je n'ai pas remarqué sur le descriptif que le filetage de l'axe de roue était différend du mien.
je fait donc la demande d'un échange ou d'un remboursement, via le SAV par mails.
Et j'ai une réponse ou bout de 2 semaines ou l'on m'explique que le détail est bien notifier et puis plus rien.
Ce n'est pas mon premier achat sur nova ride et je ne comprend pas cette attitude non commerciale, Si je doit faire un retour comment fait t'on .
Depuis plus aucune nouvelle et surtout pas de contact téléphonique !
18. april 2026
Svar fra Nova Ride
Cher David,
Nous vous remercions pour votre fidélité à la marque et regrettons sincèrement la frustration exprimée dans votre message.
Après vérification de votre dossier par notre service client, nous constatons qu'il y a un petit malentendu sur le suivi de nos échanges. Nous tenons à vous rassurer : notre équipe ne vous a pas laissé sans réponse. Voici les détails de notre dernier échange :
Le mardi 5 mai à 13h28 : Vous nous avez contactés par email pour nous signaler que la patte de dérailleur reçue ne correspondait pas au filetage de votre axe, et vous nous demandiez si nous avions une autre référence compatible en stock.
Le mardi 5 mai à 15h14 : Notre SAV vous a répondu par email pour vous apporter des précisions techniques. Depuis ce message, nous n'avions pas reçu de réponse, ni de formulation de votre part concernant une demande de retour.
Il arrive parfois que nos emails se glissent par erreur dans les courriers indésirables (spams). Nous vous invitons à vérifier votre boîte de réception.
Comment procéder pour votre retour ?
C'est très simple ! Bien que l'erreur de référence initiale ne soit pas de notre fait, nous acceptons évidemment les retours conformément à notre politique commerciale. Vous pouvez retrouver l'ensemble de la procédure détaillée sur notre page dédiée : https://novatoride.com/policies/refund-policy
Notre équipe reste à votre entière disposition par email pour valider cette procédure avec vous et vous aider à trouver, si elle existe, la référence parfaitement adaptée à votre vélo.
Bien cordialement,
Tom - Nova Ride
Svar fra Nova Ride
Dear Andreas,
Thank you so much for sharing your feedback. We're delighted to hear that you're happy with the Nova Ride product quality and easy to set up ; it's a pleasure to enhance your bike!
Your support is a real source of motivation for our entire team! We wish you many enjoyable rides and performance reach with your new CCD EVO !
Kind regards,
Tom - Nova Ride
Superb quality
Superb quality, worth the price, so far so good did 400 km so far. Everything great
25. april 2026
Svar fra Nova Ride
Dear Tomáš,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality and value for money ; it's a pleasure to enhance your bike!
Your support is a vital source of motivation for our entire team! We wish you many enjoyable rides with your new Pulley Wheels EVO!
Kind regards,
Tom - Nova Ride
Super produit très satisfait de la…
Super produit très satisfait de la patte de dérailleur fluidité excellente.
16. april 2026
Svar fra Nova Ride
Cher Jonathan,
Merci beaucoup d'avoir pris le temps de partager votre avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre patte de dérailleur direct-mount ; c'est un plaisir de contribuer à l'amélioration de votre vélo !
Nous vous souhaitons de passer d'excellents moments sur la route avec votre nouveau composant Nova Ride !
Bien cordialement,
Tom - Nova Ride
me sorprendió para muy bien el material
24. april 2026
Svar fra Nova Ride
Dear Faustino,
Thank you for sharing your feedback! We're delighted to hear that you're surprise and happy with the Nova Ride product quality ; it's a pleasure to enhance your bike!
We wish you many enjoyable rides with your new derailleur pulleys EVO!
Kind regards,
Tom - Nova Ride
I tried to use the bundle discount…
I tried to use the bundle discount code, but the checkout system charged me full price and processed the order instantly. I contacted Shop and Nova Ride, and both blamed each other. Nova Ride ignored multiple emails for five days and still didn’t fix the issue. Then DHL added nearly 10% in extra customs and processing fees. This has been a terrible customer experience.
22. april 2026
Svar fra Nova Ride
Dear Jim,
Thank you for sharing your feedback. We are sincerely sorry to hear that your recent experience did not meet your expectations, and we appreciate the opportunity to clarify what occurred.
1. Bundle Discount Code
To benefit from our bundle offers, the discount code must be manually entered into the dedicated field during the checkout process before confirming the order. According to our Terms and Conditions:
Offers cannot be applied retrospectively once an order has been processed.
Bundle discounts are valid on specific combinations (CCD + CBB or PW + CBB) and cannot be combined with other promotional codes.
2. Customer Service Response Times
We apologize for the delay in getting back to you. Our standard response time is 1 to 3 business days. However, please note that our team does not work on public holidays. We are truly sorry for the frustration this waiting period caused.
3. Customs and Delivery Fees
Regarding the extra fees charged by DHL, your order was placed using the "Customs fees not included" shipping option. As detailed in our shipping policy:
"Customs fees not included" Option: You only pay the shipping costs on our website. Customs duties, taxes, and local carrier processing fees must be paid directly to your country's customs authorities or the courier upon the arrival of your package.
These fees are independent of Nova Ride and are dictated by your local government's import regulations.
We always strive to provide the best possible service, and we take your feedback seriously as we work to improve our customer experience. If you have any further questions regarding your items, please feel free to reach out to us.
Kind regards,
Tom - Nova Ride
Ottima ditta e prodotti top
22. april 2026
Svar fra Nova Ride
Dear Fabrizio,
Thank you so much for sharing your feedback. We're delighted to hear that you're happy with the Nova Ride product quality; it's a pleasure to enhance your bike!
Your support means a lot for our entire team! We wish you many enjoyable rides with your new Chain Keeper !
Kind regards,
Tom - Nova Ride
Perfektes Gesamtpaket
Die Bestellung leicht. Die Lieferung schnell. Dei Montage einfach. Die Röllchen laufen mega. Die Optik sensationell. Bisher kein einziger Kritikpunkt. Langzeiterfahrungen, ich bin gespannt.
20. april 2026
Svar fra Nova Ride
Dear Thorsten,
Thank you so much for sharing your complete feedback! We're delighted to hear that you're happy with the Nova Ride product quality and delivery service.
We are thrilled that you feel the product was worth the investment. We wish you many enjoyable rides and performance reach with your new CCD!
Best regards,
Tom - Nova Ride
ottimo prodotto ottimo servizio
12. april 2026
Svar fra Nova Ride
Dear Aurora,
Thank you for sharing your feedback! We're delighted to hear that you're happy with the Nova Ride product quality and delivery service ; it's a pleasure to enhance your bike!
We wish you many enjoyable rides with your new CCD!
Kind regards,
Tom - Nova Ride
Après avoir reçu les galets dans une…
Après avoir reçu les galets dans une très jolie boîte le produit me paraissait top et après quelques utilisation je trouve que les galets tourne beaucoup moins bien que quand je les ai reçu un peu déçu
8. april 2026
Svar fra Nova Ride
Cher Jean Philippe,
Nous vous remercions d'avoir partagé votre retour d'expérience. Nous regrettons sincèrement que nos galets en céramique n'aient pas pleinement répondu à vos attentes.
Nos composants sont conçus pour limiter au maximum les interventions techniques. Si des impuretés s'immiscent entre les covers et les roulements, un simple nettoyage à l'eau ou avec un dégraissant suffit. Sec et entièrement en céramique, nos roulements sont insensibles à l'oxydation et ne nécessitent ni graisse ni lubrifiant.
Notre équipe est à votre entière disposition. N’hésitez pas à solliciter notre technicien via notre formulaire de contact : https://novatoride.com/pages/contact
Vous recevrez une réponse sous 1 à 3 jours ouvrables.
Bien cordialement,
Tom - Nova Ride
Site sérieux et réactif avec des…
Site sérieux et réactif avec des produits hauts de gamme et livraison soignée.
4. april 2026
Svar fra Nova Ride
Cher Guy,
Merci beaucoup d'avoir pris le temps de partager votre avis ! Nous sommes ravis d'apprendre que vous êtes satisfait de nos composants et du service de livraison associé ; c'est un plaisir de contribuer à l'amélioration de votre vélo !
Nous vous souhaitons de passer d'excellents moments sur la route avec votre nouveau composant Nova Ride !
Bien cordialement,
Tom - Nova Ride
Incredible quality
Upon receiving the cage, I immediately noticed the incredible quality of the material. I felt a huge difference in performance, and everyone who sees it falls in love with its beauty and how smoothly it rotates. I highly recommend it.
9. april 2026
Svar fra Nova Ride
Dear Fabiano,
Thank you so much for sharing your complete feedback! We're delighted to hear that you're happy with the Nova Ride product design, quality and performance.
We are thrilled that you feel the product was worth the investment. We wish you many enjoyable rides and performance reach with your new CCD EVO!
Best regards,
Tom - Nova Ride
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