I can’t quite believe how simple and speedy this was. Wry little info required and they worked efficiently to sort a new cheaper tariff on an energy bill. Impressive. I will use them again and highly... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I don’t usually write reviews, but Nous has genuinely earned this one. I was skeptical about how much they could actually do, but they’ve managed to slash my monthly outgoings significantly. T... Vis mer
Seems like a good idea, however, it offered me a new energy plan which would cost £40 a month more (after uploading my bills so it had the comparison), then suggested I could save on my mobile bill b... Vis mer
We had been with Utility Warehouse for years and all other bill providers. Nous has switched our energy to Fuse and claims this will save us over £400!! We are now switching one of our mobiles from UW... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We're helping households get smart and stay vigilant to the cost-of-living crisis.
Kontaktopplysninger
Farringdon, EC1R 3BW, London, Storbritannia
- support@nous.co
- nous.co
4,7
Enestående
414 anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Outstanding …
Really easy to use and switch was made so quickly great result
3. mars 2026
Anmeldelse skrevet uten oppfordring
Easy hassle free
Easy hassle free and saving me money
19. mars 2026
Anmeldelse skrevet uten oppfordring
Looked up possible changes and viewed…
Looked up possible changes and viewed quotes. Then was informed by my current provider I was swapping and they have cancelled my account. When no swap was put into motion at all.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nous
Hi Eidasann,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.
Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we also offer modes where you receive reminders and suggestions and can choose when to take action.
If you’d like us to take a closer look at your account and confirm exactly what happened, you’re very welcome to contact support@nous.co and we’ll be happy to help.
It was a very easy process
It was a very easy process - Nous found the alternate mobile provider for me at a lower monthly price and gave an overview of the new provider. I was able to ask questions and compare. The switch itself was seamless.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Really great service quick no hassle…
Really great service quick no hassle and dealt with my energy switch amazingly thankyou Nous !
17. mars 2026
Anmeldelse skrevet uten oppfordring
Amazing service
Amazing service, always kept up to date and really smooth service. Also it’s so nice not having to do anything but knowing it’s all being taken care of so I can get a better rate on my bills.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Very quick no hassle with constant…
Very quick no hassle with constant calling
17. mars 2026
Anmeldelse skrevet uten oppfordring
Super easy to use
Super easy to use and handled everything to do with my mobile switch for me, saving around £200 a year! Would definitely recommend.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Very responsive and simple to use
Very responsive and simple to use - saved me time and money. Thank you!
16. mars 2026
Anmeldelse skrevet uten oppfordring
Really helpful service
Really helpful service, makes changing providers super easy!
16. mars 2026
Anmeldelse skrevet uten oppfordring
Proceeding without your consent, completely out of order
Absolutely livid. I clicked on an influencer link to explore what Nous could offer but abandoned half way through as decided it wasn’t for us. A week or so later I’ve just had email from existing provider saying I’m leaving and an email from a new one advising me of a direct debit coming out in the next few days?! Apparently they send you a quote and if you don’t respond they take that as a yes to continue taking your money and switching your bills. I have no idea how they are able to do this without your approval. It’s also Friday evening and now being told their office hours are Monday to Friday. This is appalling I’ve never had anything like this happen before
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nous
Hi Olivia,
Thanks for sharing your experience, and we’re sorry this wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches in advance via email and WhatsApp so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.
We’ve looked into your account and can confirm that the switch you mentioned was cancelled on Saturday morning, and you should have received confirmation of this. I’m sorry this situation caused concern, particularly heading into the weekend.
Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
No consent
Signed up, the concept is great. They started switching my energy provider without my consent !! I wouldn’t have even known if the new provider hadn’t emailed me.
The switch isn’t even cheaper, it’s more expensive than what I pay now.
The new provider has ran a hard search against my name also which will affect my credit score - it’s really not on.
I have contact Nous asking to stop this switch but I’m yet to hear whether it’s been resolved.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nous
Hi Charlotte,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.
On the pricing point, we only recommend or switch customers to deals where the unit rates are expected to be lower than their current tariff at the time of switching. Monthly costs can still vary depending on usage, which can sometimes make it appear higher even when the underlying tariff is cheaper.
In terms of credit checks, it’s standard for energy suppliers to carry out checks when setting up a new account. We communicate this clearly in the messages we send ahead of any switch, and provide customers with time to review and opt out if they’d prefer not to proceed.
Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
Nous were amazing
Nous were amazing, they pretty much do everything for you to sort out helping you save money on your bills! I'd definitely recommend them!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Easy process
Managed to save on my gas and electric with nous. Really easy process that they did all for me. Getting a refund from my previous provider as well which is a nice bonus. Looking forward to seeing what they will find for my broadband!
20. februar 2026
Anmeldelse skrevet uten oppfordring
Great support and outcomes
Great support and outcomes. Would definitely use again
9. mars 2026
Anmeldelse skrevet uten oppfordring
Excellent
Excellent. So quick and easy to use. Huge savings on my broadband contract, all set up for me. No fuss or faff. Fantastic customer service and communication. Really recommend.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Switched without consent
The idea is good and I signed up and gave some details as I wanted an idea of what I could potentially save however I’ve then received an email saying my energy switch is in progress. I never asked or consented to my account being switched, I didn’t even ask for quotes. I don’t want any switches taking place unless I consent to it! I’ve since learnt that my account was on a mode that suggests I wanted this option. I do think it needs to be made clearer that if you choose this mode the switch will happen regardless of if you say yes or no beforehand. I did get in contact with support who were very quick to reply and cancel the switch so I cannot fault this aspect of it. I also still think this can be an excellent app, I just think that it needs to be made clearer exactly what you’re signing up to for each mode as I would have selected the option that I now have had I known before what would happen.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nous
Hi Krystie,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected. It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.
Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.