Northgate Insurance Services Anmeldelser 

Was referred to auxillis through
my insurance company after a no fault accident. Was worried about the financed credit. Auxillis were great at staying in touch about the hire car and even after some confusion about where the car was to be delivered they worked with me and delivered it to an address that suited at the time. Incident was 8th of may. Car went in for repairs 1st of June to 5th of June. Got an email today to say claim has been settled in full by the third party at fault. Very pleased.

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I was put onto auxillis by my insurer for a courtesy car after someone damaged my car.
Not impressed.
Despite being told by my insurer someone would contact me to arrange my replacement car no-one did and I had to contact them myself, twice.
When my car was delivered I was not given a time slot and the car was parked near to my home on double yellow lines, photos on their delivery contract, and I received a call from the delivery person to say so, as I went out to look the driver just handed me the keys and told me he had emailed me a contract stating any present damage,I was not offered to check out sign for the vehicles and agree what they were stating and the driver just drove off. I didn't even get to agree anything or sign any agreement it was signed on my behalf. The vehicle was fine but had no rear parcel shelf to hide any contents within the boot. When I no longer needed the vehicle having had mine returned from the repair I was told I would be contacted to arrange collection, again no-one did and I again had to call Auxillis, they arranged a day to collect and I was told I would receive a call on the day with a time slot, again never happened and I just happened to be home when someone knocked on my door, he showed me no id and just asked for keys. Again I was not invited to any inspection of the vehicle or agree anything ,(although there was no damage or problems) again I was sent a collection contact and again it had been signed on my behalf. I will be complaining to my insurer who use this company and will not be taking out any future insurance who use this company. Poor service, don't care attitude.
I see from previous poor reviews here they automatically respond with a message to say they will ask for further details and react, don't bother Auxillis, you have my arrangement number and I'll take it up with my insurer, who at the moment instruct you

Everyone I dealt with was very helpful, friendly and professional. You should be very proud of your staff and the excellent service you provide. I wouldn’t hesitate to recommend your company to others.

Auxillis did everything they said they was going to do the day my car was picked up for repair the car was there and didn't get picked up till my car came back from being repaired I was happy with the service

Prompt efficient service. The Hank you

Following an accident on the way to our holiday we were in a dilemma as we lost the use of our car. We had a hotel booked for the first night and Auxilis made a real effort to bring a car to us at the checking out time of the hotel so that we could continue with our journey. We had the car for three weeks afterwards which allowed us time to sound a new vehicle. Collection was simple and they did a thorough check of the hire vehicle before departing. Well done and thank you Auxillis for your excellent service.

Excellent service.
Communication made very quickly and car dropped off just as quick.

I found Auxillis was very easy to work with, they were first class with delivering & returning my hire car on time without any fuss. I would definitely use them again.

The whole process of receiving a courtesy car from Auxillis was seamless. Its communication before delivery and prior to collection was very good, and the vehicle was delivered and collected on time, as arranged. Additionally, I received a much better class of car than I was expecting, so an overall 5 star experience.

Helpful quick and efficient service great staff quick delivery pick up was efficient communication was excellent

Excellent communication. Great support. Door to door drop off and pick up

Start off with the staff over the phone, she was really friendly and helpful. Made a process ive not done before very easy and the fact this was an hour after my car crash she done very well to keep me grounded. Have a great selection of cars and i could pick what i want but i let her pick i just said "something similar to my current car" which in the end was a very good decision. It was set up just like that...

Car was delivered the very next day the bloke gave me a call prior to the delivery just as a heads up. He was also great he took some pre inspection photos which got emailed to me. We had a great chat about what to do when if i break down or if any issues which were all written down on the sheet handed to me. General talk about the rented car while we were laughing at the state my car is in.

I didn't know what car i was getting but i got a Renault Clio Techno 25 plate.... amazing car i could write a whole review on that alone but short and sweet, lovely car inside and out freshly valeted. Perfect. So much so im now wanting to get one on the back of this experience

I had the car well over a month which i got told was unheard of but they were so so great and flexible while my car and claim was being sorted so much so i asked to get it extended as the date my car goes to the garage is also the due date for the car to return so i would've been unable to drive to work. Again they stick to their word and let me have it over the weekend so my car was back to road worthy and it didn't effect my work. Which i think is so important, you've been through enough if you need to use these services on the back of a crash but know your in good hands and its one less thing to worry about as it really feels they work with you not against you.

If you are looking at these as just a rental for a few days i was looking at the initial sheet i got handed when the keys got given to me. The prices are stated and for the type of cars you get for them prices are amazing man not just that they do others too.

On pick up again staff was amazing he was even happy i cleaned it up for him inside and out. Nice little chat while he was inspecting the car again photos got emailed to me. Nice and easy

Was a hard time made easy, thank you!!

Quick easy delivery and very happy with car provided.

I had a fantastic experience with Auxillis. From the moment I reached out, their team was incredibly friendly, attentive, and genuinely focused on helping me. They made the whole process smooth and stress-free, always putting the customer first. It’s refreshing to deal with a business that truly values and respects its customers. the vehicle provided was beautiful and of top quality and the drop off collection was trouble free.

I am writing this review to warn others—particularly younger or less experienced drivers—about the business practices of Auxillis.
Following a non-fault accident, my insurance company referred me to Auxillis for a replacement hire vehicle. Within an hour, an Auxillis representative called me, applying significant pressure to get the digital contract signed immediately, promising the car would be delivered while mine was being repaired.
Before signing, the third-party insurer contacted me directly, offering a replacement vehicle entirely free of charge. Uncertain of the best route to take, I called Auxillis back for advice and informed them of the third party's offer. The representative explicitly advised me to stay with Auxillis, stating that it "makes no difference to you, as you don't pay the costs."
This statement was incredibly misleading. Auxillis operates on a credit hire basis, charging extortionate daily rates that far exceed standard hire costs. If the third-party insurer contests these inflated fees—which happened in my case—you will be dragged into a lengthy and highly stressful legal dispute.
I endured months of intense stress, during which Auxillis essentially threatened me that if I did not comply with their court proceedings, I would be held personally liable for over £2,000 in hire fees.
Do not be misled by their connection to your main insurer. If you are involved in a non-fault accident and the third-party insurer offers you a hire car directly, accept it. Avoid Auxillis at all costs unless you want to risk being threatened with court action and thousands of pounds in liabilities.

Just a great experience from start to end, great car to

Staff were very professional in the way of how they kept me up to date with proceedings.

Excellent service , very speedy response , cannot fault the service received . Nobody likes to be involved in a accident but with the fast service received from yourselves it made all the difference to my wife and me .
Thank you again .

Excellent service

Do not bother using these!

My wife was hit from behind by another car a couple of months ago. We are insured with Admiral. Should be straightforward?

First of all, the other driver's insurance company said they would sort it all out, give us a hire car until ours was fixed and collect our car for repairs within a few days.

In error, we decided to get Admiral to sort it all out. They put us on to Auxillis and that is where it went wrong.

They were shockingly slow in all communications. It took weeks and weeks to get our car booked in and all of this time, due to the damage on the car, the parking sensors were going off all the time.

We then got a hire car for the time is it was in the garage. In the days we had the car, whilst driving the car sustained a chip in the windscreen due to a stone. As it was being collected the day after this, we then had to pay £250 for this.

In hindsite, we should have just got the the other driver's insurer to sort and then we wouldn't have had to wait so long to get it sorted.

I am struggling to see any benefit in using a company such as Auxillis as ot seems there is absolutely no advantage whatsoever.