Northgate Insurance Services Anmeldelser 

A IBIZA car was delivered on Saturday which was a very nice car if it was possible to drive it as it kept stopping and then when it did go it started smoking and a really bad smell of burning,i manged to get it home,then in the evening I need to take my sister home hopping the would be ok it sort of went then as we got on the main Clovelly road it stopped luckily a nice young man stop to help he and 2 other men help to get it off the main road we had to the AA to come out when the AA man came he took a look and said that clutch was completely burnt out so they had to take it,for me it was very stressful as I had work on the Sunday in a care home which i was unable to get to with no car,so thank you for nothing Auxillis I think it's disgusting how you hired a car out in that condition!!!

Auxillis were in touch soon after I reported the accident, they quickly sorted me out with a hire car which was delivered the next day and handled the collection of my car.
The staff are very efficient and courteous all the way along, altogether a very professional service.
Thank you Auxillis!!

I had an excellent experience with Auxillis from start to finish. The customer service was friendly, professional, and very helpful throughout, with regular updates that kept me informed at every stage. The courtesy car delivery was quick and hassle-free, which made a stressful situation much easier to manage. I really appreciated how smoothly everything was handled and would highly recommend their services.

Excellent care from start to end. Easy to use website, easy to reach and knowledgeable customer care and great service at garage. Thanks

Within a few phone calls everything was setup, and pending results I knew within hours that my claim had been accepted to proceed, within a few days the cost of the repair had been approved, and the whole experience was over within 10 days. Great service and an easy process all round.

Was very happy with the service from start to finish curtesy car was delivered quickly the member of staff who delivered showed me all the important things you need to know when using a different vehicle from your own . As soon as my own vehicle was repaired and returned the curtesy was picked up excellent service from start to finish thank you

Experienced, caring and thoughtful staff

Excellent customer service

Brilliant customer service and overall brilliant service

Right from the start it was handled exemplary, all completed with ease , nothing was too much trouble very impressed.

Easy to use and always professional

Lovely caring staff. Nothing too much trouble.

all was good

They were efficient and friendly. Nothing was too much trouble. They guided me through Process and made it easy to obtain the hirer car while the insurance company sorted out the claim. Also made completing the forms easy. They also kept me informed of the process.

Quickly arranged deliver to house , pickup was also easy , nice car . It was just so hassle free .

Car was provided within the time agreed and handover was professionally handled.
The service was efficient, friendly and a convenient doorstep delivery.
On return, the same quality of timescales and professional care was shown.

At first was all okay.
Had my hire car a week- got a flat tire. Auxillis was unable to contact their supposedly 24 hours tire company, so had to have my car towed ( which didn’t come until 1am the next day) was honestly a joke.
Now having to pay 2 different car charges for their mistake. Auxillis was unable to even tell me what the charges were for. Had to take the complaint further. Sadly it was upheld. I do not recommend this company- they are extremely unhelpful, not understanding and take money which is not deserved for their own mistakes!!!

Great communication and service, really helpful and accommodating

Everything worked perfectly, car delivery & and collect on time.

At some point in many people's lives, a stressful time arises when they have to deal with a car insurance claim. I have dropped my jaw to the floor to see how Auxillis have taken me through the process... The Company has made what I thought would be a stressful and awful time absolutely effortless and stressless for my wife and me. Right from the first contact through to the end, we were made to feel important and taken care of. From the first phone call to the emails, Auxillis was always there, ready to answer any questions we had. We did not have many questions left, as everything was clearly explained to us from the very first point of contact.
It was an absolute pleasure to have Auxillis assist us with everything; their staff is very friendly and very well trained in customer service, as well as in all legal matters.
I wish there were more companies like Auxillis.
Thank you for everything, guys!