Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

No response I think this company is scamming. Contacted Norluxe several times but they don’t reply. Their Answer to contact them is computer generated. You will probably lose your money if you buy f... Vis mer

Vurdert til 1 av 5 stjerner

Absolutel disgrace money taken and no delivery of trainers pber 2 monhs ago.several e mails but auto response. Noreluxe should be taken down Catherine Dwyer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Wow! Well, I have been duped and wish that I had read these reviews before I bought my trainers. A friend bought some shoes, which she received, and I really liked them so decided to buy some. That... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

I wasn’t sure about ordering another cashmere sweater, but I’m glad I did. The fit is clean, the color is versatile, and it layers well without bulking up. Sometimes the simple pieces turn out to be t... Vis mer

Selskapet har svart


Kontaktopplysninger

1,5

Dårlig

TrustScore 1.5 av 5

59 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

No response

No response I think this company is scamming. Contacted Norluxe several times but they don’t reply.
Their Answer to contact them is computer generated. You will probably lose your money if you buy from this firm.

19. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolute disgrace money taken and no…

Absolutel disgrace money taken and no delivery of trainers pber 2 monhs ago.several e mails but auto response. Noreluxe should be taken down
Catherine Dwyer

13. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Catherine,

We’re very sorry to hear about your experience and the delay with your order. We understand how frustrating it is to not receive your item and only get automated responses. This is not the level of service we aim to provide. We would like to review your case as a priority and assist you further with your order or refund.

Vurdert til 1 av 5 stjerner

Duped.

Wow! Well, I have been duped and wish that I had read these reviews before I bought my trainers. A friend bought some shoes, which she received, and I really liked them so decided to buy some. That was in early February and several emails later, promising me to send my trainers within 5 to 10 days, still nothing. She has since bought some more trainers in another colour, and she has also not received them. I have now asked for a refund, but reading the reviews, doesn't look like that's going to happen. Do not buy from this company!

15. april 2026
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Svar fra Noraluxe

Hello Karen,

We’re very sorry to hear about your experience and the delay with your order. We understand how frustrating this situation is, especially after multiple follow-ups. This is not the level of service we aim to provide. We would like to review your case as a priority and assist you further with your refund request.

Vurdert til 1 av 5 stjerner

Fraudulent practice

Despite promising send my shoes order no.2028 nothing has arrived.
This firm is fraudulent and should be banned!
They are thieves at best and involved in malpractice at least!
Patsy Bolton

3. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Patsy,

Thank you for your message. We’re very sorry to hear that your order has not arrived and understand your frustration. This is not the experience we aim to provide. Please contact our customer service with your order details so we can urgently investigate and assist you further.

Vurdert til 1 av 5 stjerner

DO NOT BUY

DO NOT BUY. Ordered trainers. Never arrived. No tracking info available. No reply to several emails. DO NOT BUY.

13. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Hello Anne,

Thank you for your feedback. We’re very sorry to hear about this experience and understand your frustration. This is not the level of service we aim to provide. Please contact our support team again with your order details so we can investigate and resolve this for you as quickly as possible.

Vurdert til 1 av 5 stjerner

DOES NOT DESERVE ANY STARS!

DOES NOT DESERVE ANY STARS!
Ordered 2 months ago, no trainers, no refund and same email response! Do not waste your money!

27. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Hallo,

We’re sorry to hear about your experience and the delay you’ve faced. This is not the level of service we aim to provide. We understand your frustration regarding the missing order and lack of resolution. Please contact our support team with your order details so we can investigate this and assist you further.

Vurdert til 1 av 5 stjerner

Don't use mark 2

Don't know why I'm.bothering with this but after my review company replied with a 'contact customer service' reply. There is no customer service. E mailed again but surprise surprise no reply. This company is definitely a scam. Sickens me the amount of customers money they must have amassed. They should not be allowed to advertise as I am no convinced there are no products.

20. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Jane,

We’re sorry to hear about your experience and the lack of response you’ve received. This is not the level of service we aim to provide. We understand your frustration and take your concerns seriously. Please contact our support team once more with your order details so we can properly look into this and assist you with a resolution.

Vurdert til 1 av 5 stjerner

Terrible company

Ordered trainers over ten days ago after seeing them advertised on Internet money has been taken NO trainers and no reply to the three emails I have sent requesting tracking and then I asked for a refund again NO reply.
What can be done about this company y taking money and not receiving item?

11. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Hello Nicola,

We’re sorry to hear about your experience and understand how frustrating it can be when you haven’t received an update about your order. Delivery times can sometimes vary depending on processing and shipping. Please contact our customer support again with your order details so we can check the status of your shipment and assist you further.

Vurdert til 1 av 5 stjerner

Really bad service

Really bad service, Made an order on the 13th of February, no update, no delivery, no refund. Will not reply to my emails, a pure scam of a company.

4. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Aoife,

We’re sorry to hear that you have not received an update regarding your order and that your messages have not been answered. We understand how frustrating this situation is. Please contact our customer support again with your order details so we can review the status of your order and assist you further.

Vurdert til 1 av 5 stjerner

I would give this site -10stars if I…

I would give this site -10stars if I could. I ordered a pair of runners which I never received, I then asked for a refund and after posting a negative review on trust pilot and they then sent me a refund form ,which I completed and returned to them. And since then the silence has been deafening, not a word from them and no refund has been made ,stay away from this website

1. januar 2026
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Svar fra Noraluxe

Hello,

We’re very sorry to hear about this experience and understand why this has been so disappointing. A lack of follow-up after submitting the required form is not acceptable. Please contact our support team again with your order and reference details so we can review this matter and provide you with an update.

Vurdert til 1 av 5 stjerner

I purchase a body shaper been trac king…

I purchase a body shaper been trac king just checking an it says received i did not get it nor did the post office have it im a social media influencer an I know ppl and I. Going to let it be know you guys are scammers big time an it stop here I hold a degree in IT AS WELL

11. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Forbes,

We’re very sorry to hear about this situation and understand how upsetting it is. If the tracking shows delivered but you did not receive the item, we kindly ask you to contact our customer service with your order number so we can investigate this with the carrier and assist you further.

Vurdert til 1 av 5 stjerner

I bought some shoes 6 weeks ago

I bought some shoes 6 weeks ago. Nothing has arrived and no update. Sent an email and got computer generated reply saying my oder hadnt shipped and would be sent in 10 days. Spoke to Trading Standards who after research believe this to be a scam company and to warn people NOT to order from them! Please take note and be very aware.

25. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Hello Charlotte,

We’re very sorry to hear about your experience and understand your concern. We apologize for the delay and the frustration caused by the lack of updates. Please contact our customer service with your order details so we can review the status of your order and assist you further.

Vurdert til 1 av 5 stjerner

Never Again..

I was really excited to get this suitcase. I’d bought a similar one in Dark Green from another company, and the Green one was solid and of great quality. When I received my Red Nora Luxe luggage piece, I was disappointed for a couple reasons: 1. Despite it being packed fairly securely, it arrived with a big dent on the top surface of the luggage piece. 2. The locks and handle are made of a really cheap plastic, that looks like it belongs on a Fisher Price toy. The luggage piece took over a month to arrive, and so I wasn’t able to use it on my recent trip. I would honestly return it, if it wasn’t so much a hassle to have received it in the first place. I don’t write negative reviews very liberally. However, I don’t see myself buying from this company again.

30. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hello Hugo,

We’re very sorry to hear that your luggage did not meet your expectations. Your feedback is important to us, and we will use it to improve our products and service. Please contact our customer support if you’d like assistance with a return or replacement.

Vurdert til 1 av 5 stjerner

I have had a poor experience and…

I have had a poor experience and believe noralux.store to be a scam. My 3 emails have been ignored and I have not received my order. Please do not order from this awful company.

Noralux, there is no value in responding here!! I would like a response to one of my emails.

21. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Hi Caroline,

We’re sorry to hear about your experience and understand how frustrating this must be. Your feedback is taken seriously, and we use reviews like this to improve our communication and service.

Vurdert til 1 av 5 stjerner

Beware of buying this product

I bought a pair of boots and was told I would receive an email when ready for dispatch. I have heard nothing since despite several emails. I have requested a refund but again no communication from the company.
Be careful of this company as no feedback and my money is gone

6. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Noraluxe

Svar fra Noraluxe

Hi Hilary,

We’re very sorry to hear about your experience. Please kindly reach out to us via email so we can assist you directly and help resolve this issue.

Vurdert til 1 av 5 stjerner

Noraluxe The fraudulent site

Beware, this site Noraluxe is a scam site, do not purchase from this site, I had the misfortune to order the so called orthopaedic runners, which do not exist, I was scammed out of €40.70, says to track order on a shop app could not track order on so called app, a copy and paste message appears for split second saying package delivered. Sent e mail to the so called customer support email that they provide that states you will receive a reply in one working day, but still have received no reply back and nor will I. Proper scammers.

26. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Dear Helen,

Thank you for sharing your feedback. We are very sorry to hear about your experience and that your order and communication did not meet expectations. This is not the experience we want to provide. Please contact us by email so we can review your case immediately and see how we can assist.

Vurdert til 1 av 5 stjerner

If I could leave zero stars, I would

If I could leave zero stars, I would. Easy, hassle free returns do NOT exist. Your package will come from a CA address but the return address will be in China and will be the customer’s responsibility. Your product will be defective (mine had shoulder seams that were coming apart and hadn’t been worn or washed yet) and they will state that that doesn’t meet defective standards under their policy. Not only that, but the product is cheap for a reason and not worth the money spent. The material and product assembly is of exceptional poor quality. You’re better off at SHEIN or Temu. Seriously. And I NEVER say that. I wish that I could leave pictures here.

Also, their response to my review on here is a joke. I went back and forth with them via email for WEEKS trying to come to a resolution, sending pics, etc. This is how I know that their customer service is trash. They will LITERALLY do everything that they can to deny you a return. They will offer 15% back, then a discount on their site (why would I want to purchase from them again when their product is of such poor quality??), then they will tell you that the product is not defective despite pics showing that it’s falling apart. Seriously?! Contact them to resolve my issue?! That’s really funny. My order was $65. Cheapest to ship is back to China at the return address… $45. Return policy: defective items are covered by company. Item falling apart at seams = not defective per the company.

24. desember 2025
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Svar fra Noraluxe

Dear Eileen,

Thank you for sharing your experience. We are very sorry to hear that the product quality and return process did not meet your expectations. This is not the experience we want to provide. Please contact us by email so we can review the situation immediately and find a suitable solution for you.

Vurdert til 1 av 5 stjerner

Total Scam

Total Scam. Everything is a lie. Buyer beware. This dolls are not handmade, not good for children to play with these dolls. They try to fake like they are a USA company but they are not! Everything is a lie.

24. desember 2025
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Svar fra Noraluxe

Hi Cynthia,

Thank you for sharing your experience. We are very sorry to hear that the product did not meet your expectations and that you feel misled. This is not the experience we want to provide. Please contact us by email so we can review the situation immediately and provide a suitable solution.

Vurdert til 1 av 5 stjerner

I have now sent five emails to this…

I have now sent five emails to this company requesting information on the orthopaedic boots I ordered.NOT a response.
Their tracking device says they have been delivered which is complete nonsense , as they havent.
Don’t know who was supposed to deliver them as they havent not been in contact with me at all.
Noraluxe don’t insult my intelligence by replying with “email our customer services”
As it would appear no one is there.
Will be contacting my bank .

18. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Noraluxe

Dear Doris,

Thank you for sharing your experience. We are very sorry to hear that your order has not been delivered and that you have not received a response from us. This is not the experience we want to provide. Please contact us by email so we can investigate this immediately and work on a suitable solution.

Vurdert til 1 av 5 stjerner

OUT OF STOCK AND NO REFUND! ISSUED!!!

This is a criminal organisation and their website should be closed !! I have been battling to get my refund for the past 1 month! I ordered an item in October and it didn’t arrived because they were out of stuck and in November 20th they said they processed the refund. My bank did not see the refund come back! I have sent several emails and I still don’t have my refund! This is a criminal act!!! Scam of a website!

1. oktober 2025
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Svar fra Noraluxe

Hello Red,
We’re very sorry for the issues you’ve experienced with your order and refund. Please email our customer support with your order number and bank details so we can investigate this immediately and resolve it for you.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv