Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I'enjoy these 6% disposables,but there is No way u get as many puffs as they claim, lately I'm lucky to get 30 puffs.unexceptail for $9.00 each.So I'd say this co.is trying to deceive there customer... Vis mer

Vurdert til 1 av 5 stjerner

EVERY single pod leaks now. its disgusting, smelly, messy, expensive, and unacceptable. They're all brown and taste gross/burnt immediately. I buy a new device pretty much every day thinking that may... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Been using Njoy for years, but finally making the switch after a countless amount of disgusting burnt pods that taste like laundry detergent straight out of the pack. How can a company receive so many... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Burnt orange pods bought like 6 packs thinking it was just a bad batch was offered a refund over a month ago gave them my address social kept all the old nasty pods and never got anything in the mail... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med e-sigaretter
  2. Tobakkspesialist

Skrevet av virksomheten

NJOY offers a variety of e-cigs and vaping products to help adult smokers make the switch. Save now with Auto-Ship.


Kontaktopplysninger

1,6

Dårlig

TrustScore 1.5 av 5

990 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Been using these pods for a few years, suddenly terrible quality

Been using these pods for a few years and within the past two or three weeks the quality has gotten absolutely horrible. I have bought multiple packs from multiple locations over the past few weeks and every single pack has had a dark brown color to the liquid and has tasted burnt very quickly. They used to not be like this. Liquid used to always be a lighter color and rarely ever had issues with getting pods that would burn. I’m not sure if they changed the coil, mixture, or both, but it is really disgusting now. Seems a lot of other have experienced the same thing lately. Ironically, the Only good thing about having to hit these burnt pods is that I actually really want to quit now more than ever because I’m so disgusted by it all.

19. oktober 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi NJOY Customer,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Horrible taste & color, leaking and spitting

My review is like all of those below me. Pods have a dark colored liquid right out of the pack and immediately taste burnt. Sometimes I get a good one that turns dark and tastes burnt a few hits in. I've had several that are leaking before I even open them and several that spit a mouthful of liquid randomly for no reason (that is completely disgusting). What's more disturbing is these reviews go back at least a year (that's where I stopped reading) and all Njoy has to say is the same automated response to call their outstanding customer service! The fact that they aren't even acknowledging the issue and at least saying they're looking into it is pathetic and shows that they know this is an issue and don't care. I will be switching my brand of vape to something that doesn't waste my money. Shame on you Njoy - do better.

18. oktober 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Kim,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Shady and unethical business practices

Just like everyone else, I too have been dealing with bad njoy pods. The vape liquid is dark brown in the unopened packs. I’ve tried multiple vendors in my area and they were all the same. Njoy is definitely up to shady business practices and I will be exploiting them to the Fed agency who deals with this, likely the FDA.

They have been aware of this issue, likely a manufacturing fault, or the way they have been stored in their distribution facilities. Nonetheless, they refuse to pull the products off the shelves. Thats super shady.

I have 5 unopened packs in my glove box, all leaking and dark brown liquid. I encourage everyone to call of email your nearest FDA office to report them, I know I will be. The numbers to the FDA are below, and I will also be contacting a lawyer to initiate a class action law suit.

Report a Vape a company to the FDA
1877 CTP 1373

14. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Orange pods straight out the package

Have been an njoy user for over a year now.. quit cigarettes and made the switch to menthol pods. Everything was great until around a month or 2 ago when I started getting orange looking pods right out of the package. I've went to multiple different gas stations and can only get maybe one pack out of 6 that is actually good.. just wondering if anyone else is having this problem I like njoy and I like vaping but I can't stand the taste of a burnt pod😵

12. oktober 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Aaron,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

2 years of NJoy Ace tobacco pods and now they're awful

I've been buying NJoy Ace tobacco pods for a couple years now. There's been some pods over that time period that burned quickly. Nothing like how the quality of them in the past couple of months. Every single pod does not last but 10-20 hits before tasting burnt. NJoy changed something, either the coil or the mixture and it's such a bad product now for the cost of the product. Looking for a better quality brand of ecigs, cya.

1. oktober 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Brendan,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

UNACCEPTABLE — Major Issues

UNACCEPTABLE. Plain and simple. Look at all the most recent reviews here in order to get an idea of how this company CONTINUES to operate. I have refrained from posting a negative review on here because I wanted to allow time for them to fix this issue but it has now been going on for OVER A MONTH. During that time I have purchased EIGHT (8) different packages of menthol pods from MULTIPLE different gas stations in the Midwest. ALL of them have been HORRIBLE. The fact that your company KNOWS there’s an issue like this but yet continues to allow the consumer to purchase this trash when it could potentially be even more toxic (it surely tastes like it) is absolutely unacceptable and I do not know how this is not a bigger deal. DO NOT BUY.

30. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Alan,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

I have no clue what you guys did to…

I have no clue what you guys did to your menthol pods the past month but they burn after about 10 hits and taste horrible now. Bought multiple packs thinking I just got a couple bad ones but it’s literally ALL of them now.

29. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Nick,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Literally the same as every other…

Literally the same as every other recent review. Last few packs are been absolutely terrible and burn out in a few hits. Also with the big slash in the price something is definitely up with the company. Will not be buying anymore.

29. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Jourdan,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

So just like everyone else below…

So just like everyone else below me….burnt/brown looking pods from opening. They recently changed the price in my area to $5.99 a pack so I’m thinking the company made too many (were just sitting and becoming disgusting to smoke) so in order to move inventory they slashed the price. Either way the pods are messed up and have been for about a month now. Helpppp

27. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Cole,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Unacceptable.

Its downright terrible business practice. Someone at njoy knows exactly whats going on here, and instead of owning up to it and recalling there horrific mistake. They will milk this and sell every last busted pod to there customers to make a buck. Shameful, your company should be sued for intentionally selling faulty products. What is this new orange/brown color anyways? Is it even safe to use? Recall your pods, issue lots of refunds, make this right.

P.s. I just attempted to call the number they so kindly and repeatedly provide here in there copy and pasted reply's... It rings once and hangs up. Thanks Njoy! What a joke.

27. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

NJOY has turned to garbage

Iv been using the NJOY for close to 2 years, never had any issues with them before, now all of a sudden I keep getting menthol pods that have orange juice in them and right away tasted burnt. After 40-50 dollars worth of burnt pods I’m done with this brand, might give VUSE vapes a try.

26. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 2 av 5 stjerner

Burnt Pods

I've been using an njoy for a few years and lately literally EVERY single pod is burnt from the moment it comes out of the pack. I think the fluid in the burnt pods looks a little more orange, I don't know if it's a defect or they're doing something different but I've purchased pods from three different stores and have yet to find a good pack for at least a month. I have one unopened pack and if there isn't a good pod in there I'll probably just switch to something else.

26. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Adam,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 2 av 5 stjerner

Bad Pods Since late August 2021

I’ve been using njoy for a long time now and over the past month, every pack I bought was discolored and tasted horrible. This was a total of SIX PACKS I bought. I finally emailed the company. Unfortunately, I had to change brands which I do not like their taste, because I am fearful I will keep wasting my money in search of good tasting pods.

24. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Cassidy,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Been a user since 2019

Been a user since 2019. No problems at all for the past two years until the last few weeks. (Except for discontinuing blueberry/watermelon early 2020.) Ever since the end of august/early September, Everytime I buy menthol pods, they’re brown/not clear and they taste absolutely horrible from the first hit of a brand new pod. Idk what the hell happened but I’m not wasting anymore money on these pods if they’re not gonna be the normal clear menthol pods that we all loved.

23. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Tommy,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 2 av 5 stjerner

Very unsatisfied recently

Been using strictly njoy for over 2 years with 0 issues. These past few weeks every single time, without fail, when I buy a new pack of pods they taste disgusting and burnt within the first hit. Ive noticed multiple people on here complaining about the exact same. All of the customer service replies are copy and pasted and give no real answer as to why this is happening. This has never been an issue before and I only noticed it happening after the price of pods went down. I hope this gets fixed since since njoy is the only vape I really like.

23. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Valued Customer,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

BURNT NASTY PODS

I have been smoking njoy pods for two years with never an issue. Now every time I've bought pods, they are burnt from the jump. They are very distinctly burnt in the pod, a deep red color instead of the normal yellow color. I have spent over 40$ on pods that I refuse to smoke. I only like njoys please fix this or give a reason to why they are like this. Oh also, I dont know if they close at 5 or something, BUT THE NUMBER YOU GIVE DOES NOT WORK FOR HELP.

22. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Kayla,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Brown/burnt pods for almost a year

Brown/burnt pods for almost a year. It’s been hit or miss with the menthol pods & I end up with pods with brown juice UPON OPENING over 50% of the time. I’m done!

22. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Valued Customer,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

I love these but huge issue

I love these, have been using them for about 2 years, an I've had a few issues with pods here or there, other then those few times it's been good, but now, for the past week, I have been getting quite a few packs of ones that taste disgusting, they are unusable, witch is very unfortunate, I have noticed a difference in the color of the nicotine in the pod, the ones that are messed up are a brown color, while the ones that are good are basically clear,
this is the menthol flavor,

so I went to different stores an out of 4 packs of 2 pods, I got 1 pack that was good, idk if I can keep spending on these as much as I like them if I gotta spend 40 or more just to get a pack of 2,

20. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Valued Customer,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

I have spent over 60$ on pods the last…

I have spent over 60$ on pods the last week because every box of pods I get they are burnt as soon as I hit them. I am very upset and mad that every pod is burnt. Can njoy please do something about this.

18. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Mercedes,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Vurdert til 1 av 5 stjerner

Spent over $40 this month (on new…

Spent over $40 this month (on new batteries and PODs) because every POD keeps burning right out the gate. I agree with all of these reviews. Obviously there is a quality issue that needs corrected.

And Njoy keeps copy and pasting the same reply......not impressed with the customer service!

12. september 2021
Anmeldelse skrevet uten oppfordring
Logoen til NJOY

Svar fra NJOY

Hi Lori,

We're sorry to hear that your experience with NJOY didn’t meet your expectations. At NJOY, customer satisfaction is our top priority and our friendly Customer Service team is here to help. Please contact us by email at hello@njoy.com or by phone at 1-833-ASK-NJOY, and we will be happy to offer a refund.

Take care!

NJOY -- FOR ADULT (21+) SMOKERS AND VAPERS ONLY

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv