Nassau Financial Group Anmeldelser 10 349

Benjamin answered all of our questions and was very helpful.

I responded to a email to correct 2 mistakes, Tamiya was very helpful. Glad to know I can get monthly payments from my investment.

Elizabeth Crandale was very helpful and patient with all of my questions.

What made my experience so terrific was MaryGrace. Her professionalism and courtesy made my phone call successful and pleasant. She’s a gem!

ELIZABETH WAS FRIENDLY, EFFICIENT AND HELPFUL.

MaryGrace answered my questions. She was pleasant and professional.

MaryGrace is such a patient, kind, caring and knowledgeable Nassau Rep, for she helped me by answering questions on form plus explained in detail the process of penalties!

Hannah is one of the best reps I have spoken with, ever! Outstanding! Professional, courteous, knowledgeable, extremely helpful. While on the phone she also completed the form I needed. Please give her much recognition!

My experience was seemless. Your representative was exceptional. Elizabeth Crandall was very professional and pleasant. She was patient and answered all of my questions knowledgeably. I was very pleased with my experience. Thankyou

They are there. Help people with right answer and right attitude.

This young man, Ben, put up with a lot of negative feedback about your company. It had been very unreliable timewise, although I always did get my money. It has been infuriating. Since I recently had to make a change with a document, something must’ve happened and no money came to me at all. I was stupid to be patient and waiting, but finally called. He told me it was a good thing because I might not have gotten my money until somebody saw the glitch or I called up and complained. Please feel free to listen in on the conversation that I had with him. I was hopeful that somebody would listen to all the stuff I had to throw at him. He said all the right things to protect the company and tell me how things worked. I found it unacceptable because this kind of a problem is reflecting incompetence. People are trusting your company to provide money in a timely fashion. I may have to pay interest on bills that needed to be paid based on having this annuity money in my account. When it wasn’t there. He told me it was a glitch in the computer. I was quick to remind him that computers really don’t make mistakes. The mistakes come from the people who program the computers. A company that deals with people’s money should be very quick to solve those kinds of problems. Goodness gracious that’s their job for heaven sake so poor he was covering your butt. Ben had to listen to a lot of my mouth, but obviously he paid attention, got the point and communicated with somebody and made it happen because just now before going to bed, I checked my bank account just for the heck of it and I was shocked to see that the deposit is pending so it should be there tomorrow morning. Kudos to him give him a raise as well as a pat on the back. Show him this report. I will certainly call him tomorrow once I see the money is actually there. This young man did beautifully, but he should not have had to work so hard and listen to all the garbage that he had to listen to till he really got the point. He was covering your butt. You really need to get your act together. Thank you for getting it together so that I have my money tomorrow.

Clear answers to my questions, Short waiting time for alive agent,

Please be more patient with vision impaired customers. I could not say my account number fast enough to please yoir machune. Very fustrating for me. Benjamin was helpful to me and treated me like a person.

I spoke with Cathy L on 5/7/26 the second time I called and have spoken with her on previous occasions. She is extremely pleasant, informative, knowledgeable and follows through with your requests quickly and efficiently. She’s a great asset to Nassau and establishes a trusted source.

The customer service representative, Gina, was very helpful, professional, friendly, and did what she said she would do in a timely manner. Great set!!!!

Ms. Elizabeth is fantastic! Very personable and knowledgeable and answered all of my questions.

Sheila was very knowledgeable, helpful and courteous.

I try to cash out my anunity & it’s too long before the money deposit to the bank even your employee cannot believed what is taking too long for my money???the contract expired on 3/31/2026 I didn’t get the money until after May 1st

Tamiya was very kind, knowledgeable and got me my forms SO QUICK!!! Thank you <3