Nexgrill Anmeldelser 

I bought a Nextgrill BBQ. There were small parts missing. I contacted the customer service department ask for them send out parts or where I could get them from. They come back with an unbelievably response that they are not functional parts or replaceable parts. So why on earth are they on the BBQ in the first place? Terrible customer service!

I have been talking to Nexgrill representatives for almost two years on a defective regulator. I'm talking to my third representative today, the last one (Nita) hung up on me. They want to charge me to replace the regulator that has been defective from DAY 1!! Sylvia came on the line and said they would replace the regulator. I agreed to pay shipping and they are supposed to ship it today. We'll see???
UPDATE: 1 AUG 2026.
The new regulator that I was required to pay shipping, came and it works perfectly! Why doesn’t Nexgrill automatically send out a new regulator when they receive a complaint about the regulator NOT working?? I can’t count how many meals were ruined trying to work with their staff to get the useless regulator to work. For that, their service is still a ONE STAR because I can’t rate them a ZERO STAR!!

The Good:
Purchased the Expert Grill from Walmart at a reasonable price.

The Bad:

After 2.5 years, the grill has degraded immensely. The grease box and grease tray became corroded. I spoke to a customer service rep about replacing these parts. No big deal!

When the parts arrived, they arrived without the hardware pack. In other words, there weren't screws and fasteners included with the replacement parts.

When the hardware pack arrived (free of charge), there were 20 loose screws and washers with zero instructions. They were not bagged in the shipment. Beyond idiotic!!

I called customer service requesting a refund 2 weeks ago. Luckily, it's only $34. One week ago, Noah Bull, the rep informed me via email it could take up to 7-10 business days for processing the refund once approved by upper management.

I called back today and spoke to someone briefly. They put me on hold for 8 minutes and told me twice "i just need to wait 7-10 business days". I asked her if the refund was approved. She said another department handles the refund process and could not escalate the issue further.

The customer service at Nexgrill Industries Inc. is abysmal. My product was defective and they couldn't care less. I've wasted hours of my day dealing with this annoying situation.

Nipa Asher from customer services, absolutely useless did not respond to my query then transferred me to another adviser Sylvia Salgado who did not respond to me at all. Shameful

Next Grills are garbage bought two grills from Home Depot. The first one I took back after two weeks. It was so wobbly. I couldn’t even get the meat off of the grates cause of the wobble then I bought the four burner thought it was an upgrade. Two burners would not light. Home Depot would not take it back. I called next girl CUSTOMER SERVICE and they said they couldn’t help me other than giving me parts to try and repair it they sent me out ignition wires. I would have to take the whole thing apart still didn’t work. I tried to repair it. I still couldn’t get them to light so they sent me out at igniter. Do not buy next grill they are junk and this is coming from Mr. Bender North Las Vegas Nevada. Do not buy a next grill product. They are junk.

Bought the kettle BBQ on offer from costco.co.uk. Started to build it...no holes were drilled by the factory in the bottom for the legs or handle! Now I have a 40 mile round trip to the store to get a refund, as costco online can't even tell me a date they'll collect. What a chore. Weber BBQ next time...

I bought a 3 burner grill from Costco here in the UK. after partially assembling this i realised the front right hand strut was incorrect as there should have been a threaded portion where you connected the bar containing the magnets to each side. With correct orientation, the threaded portion was at the bottom! I emailed the Nexgrill Customer Service team with attached images to show the problem but i never heard a thing from them!! I took the whole grill back to my local Costco but they had none in stock so i had to drive 50 miles to get a replacement. When i started to assemble that one, it was also incorrect. There is no UK Customer service number but i called a US number at my expense. I spoke to Tiffany who found my email and was able to see the images that i had sent. She told me they were out of stock of the right hand strut and suggested they had probably put 2 x left hand in the box instead!! She told me she would escalate this as she realised how upset i was. I still have not heard anything from them in over a week! I decided to drill a hole on the strut myself and fit a not and bolt to hold in place. I have now fully built the Grill and it works fine but i should not have had to do this from a grill that costs well over £300. I am going to report this to Costco so that they are aware of these issues but i am not confident anything will be done about this. Poor, poor customer service i have to say!

Bought a nextgrill from costco. Once fully build i got the cover out and there's a hole in it. Emailed customer service with no response at all. What a joke of a company

Worst customer service of any company that I've ever dealt with. The bolts in the lid started coming off, which makes the grill extraordinarily dangerous. I simply asked them to send me replacement parts. In two months, I've been struggling to get a simple bolt and nut sent to me. Lie after lie after lie after lie after lie. It's totally unbelievable. I would never ever buy Nexgrill ever again. I would stay well away from this company. A terrible, terrible experience.

Piece of junk. Rusted first week and they do not want to refund.
BUYER BEWARE

I purchased a Neevo 720 digital smart grill at Home Depot about 16 months ago, so it's no longer under warranty. I've been getting an error code, er6, for some time now. It starts then I get the code and have to restart it several times till it gets up to temperature. The error code tells me it's the control panel. I'm not going to call customer service because if it only lasts a year I'm better off getting a new grill rather than spending more money on this one. As long as I'm at it I also bought one of your fancy grill brushes that had a tag that said I could buy replacement heads. Apparently Home Depot no longer offers them, even though they still sell them with the same tags. Needless to say I won't be buying a Nexgrill and won't get it at Home Depot.

what a total load of junk i have the 5 burner one the temp setting stickers came off on first clean with washing up liquid and a cloth, the burners are set on a slant ???? so you do not get even heat, cold at the back very hot at the front so you get half cooked food you have to keep gas bottle outside of the unit you go on the uk web site its a joke you spares nothing no answer to emails i want some stickers so i can give it away i hate it, complete waste of money to say nothing of the fat leaks out all over the place the sides everywhere . DID you even try this pile of junk out before you sold it ??????? i have had it for jet over a year now learnt a lesson though buy a weber

The fat tray cannot be removed for cleaning, it is screwed into position. This is dangerous in that a fat and debris fire is almost a certainty whilst cooking no matter how often it is cleaned. Very bad design.

The barbecue gets extremely hot and the way that it is engineered inside catches a lot of grease in different spots, even using aluminium foil sheet we can’t stop it from lighting on fire quite ferociously so now we’ve got to the point we don’t cook lamb or sausages on it at all and if we cook chicken, it’s on low only. I will be selling this very soon for very cheap and buying a Webber Family.

Absolutely appalling service.

I have emailed 4 times requesting a call back or an answer to my email simple ask.

How can this company operate this way.

Your customers are important however clearly you don't see that.

I purchased a Nexgrill 8 burner event barbecue from Costco UK online. It arrived ten days later, opened box to find one corner damaged at factory shouldn’t have left factory damaged because packaging was very good so damaged before it let factory. Very sharp edges cut my finger in 3 places. Finally put together went and got 2 x gas bottles because this one needs 2 gas bottles. When I lit the barbecue for the first time one side began to pop and go out not sure why. Can’t be spider’s web it’s brand new from the factory. Tried calling the uk 0800 customer service number and goes through to South Africa who haven’t got a clue, they said send an email or call the USA 🤦‍♂️ I want someone on the phone from technical assistance to talk me through the popping on the burners not to send emails. I called Costco who are picking it up
And refunding me. Nexgrill are just a dark company who can’t be contacted and play a numbers game for bad service and quality products. Well they are getting this one back as well. Stay away from them and buy something where at least you can get technical assistance in the uk

Bought a Nexgrill Neevo
Have used it 2 dozen times out of the 2dozen times only once did I maintain a 350 degree temp
All the other times I’d set it to 350 and it would run up in the 600’s
Would not recommend this grill
Took the first one back to Home Depot because it kept getting a error code
Wish I’d of just bought a regular gas grill
This one’s to much trouble and time consuming to grill on

Would give no stars if I could!
Purchased the classic 4 burner from ASDA in UK. Took 2 hours to assemble and last piece, the side burner knob, is broken and falls off.
Tried Nexgrill UK help number.....only it's not UK and not helpful.
Was given an email address and have had several emails back and forth telling me they are looking into sending me the part....... still no part and now they are not replying to any emails.
ASDA not much help either as their solution is to dismantle grill and have it collected to then send me a new one to build.....all for a knob!
Will have to resort to buying a knob off Ebay which is annoying as it won't match the others.
Wish I had read the reviews before buying as I would purchased a different brand!
Avoid this company and spend your hard earned cash elsewhere.

Don't buy from this supplier. You will receive a broken bbq and you will never get a response either by phone or email.

No customer service in the UK.

Bought a large 6 burner bbq from Costco. On assembly realised one screw was missing and one bolt hole hadn’t been drilled properly so the screw couldn’t go in. Followed the customer service number on the warranty form. Kept being disconnected automatically after the automated message. Emailed the customer services team - no reply.