I had a frustrating experience with a New Statesman digital subscription. I believed I had selected a Summer Sale offer of 2 months for £2, followed by £8.99 per month. However, New Statesman's r... Vis mer
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I enjoy the journalism but the digital strategy of New Stateman is not great right now. The mobile app doesn't have the same third party login methods as the web. I couldn't ever login on the mobi... Vis mer
Utter shambles with truly appalling customer service. Weeks after my money was taken I had no magazines received, no access to the digital subscription and no response to several emails. And to to... Vis mer
I've been a subscriber since 2024 and enjoy the journal, so on Jan 31st I bought a gift digital subscription for a friend. 5 wks later I discovered she had received nothing. I phoned NS(answered imme... Vis mer
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Appalling customer service
I like the magazine but when I asked that my annual subscription not be renewed, they cancelled it immediately despite me having a few months left. Customer Service have to pass onto more senior people to resolve. They have done this several times apparently, following emails and phone calls. These more senior people completely ignore it. Absolutely appalling customer service, bordering on fraud.
NEARLY TWO WEEKS ON AND STILL NO RESPONSE. THIS SORT OF ROBBERY SHOULD NOT BE ALLOWED.
14. februar 2024
Anmeldelse skrevet uten oppfordring
Cancelled my subscription in despair
Just cancelled my print subscription after twenty years, even though I still enjoy the magazine. Since they changed the payment system they have repeately failed to send the magazine to me; and endless calls to their new contracted-out customer service desk have failed to sort the problem. So I've given up.
12. februar 2024
Anmeldelse skrevet uten oppfordring
Cancellation scam
I had subscribed but the quality of the articles was going steadily downhill with clickbait nonsense, decided to cancel. Despite being able to sign up to pay them with a few clicks on the website there is no option to easily cancel by Web or email. You have to phone them on a cancellation line which despite a recorded message saying it is open Monday-Friday 9-5 it was consistently shut during these hours. I contacted Amex and had them block the payments but New Stateman completed ignored all attempts to contact them.
1. oktober 2023
Anmeldelse skrevet uten oppfordring
Dreadful customer service
I cancelled my subscription and they took another payment.
I have emailed them on several occasions, no reply; I have phoned and left messages still no reply.
Dreadful customer service.
Is this a reflection of the competency of their political views?
9. oktober 2023
Anmeldelse skrevet uten oppfordring
Poor subscriber experience
I enjoy the journalism but the digital strategy of New Stateman is not great right now. The mobile app doesn't have the same third party login methods as the web. I couldn't ever login on the mobile app after account creations and my support email had a stock reply with no helpful response. In the end I decided to end my trial as I mainly like to access news via quick mobile apps. The subscription phone number was often closed during the indicated "opening hours". You need to email or phone to end a subscription. Thai is so dated and old media.
Overall it seemed like the this publication is understaffed. I'm content with paying for news but I do expect a platform with self serve subscription managment and an app that actually work with all login methods.
Honestly, I hope there's better digital strategy for a new generation of readers like me.
23. september 2023
Anmeldelse skrevet uten oppfordring
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