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The roses were almost dead. Not worth it

I placed an order on Sunday the 10th for Mother’s Day, expecting it to be delivered on time for my mom. To my disappointment, I only received an email on Wednesday afternoon stating that the order was out for delivery, three days late.

I then called customer service and spoke to a lady named Lerato. Instead of explaining why the delivery had not taken place, she interogated me as to why the order was not delivered, which was both frustrating and unhelpful. I called to seek answers, not to be questioned especially considering i was promised delivery then and suprisingly it was delayed and no one cared to inform me ?

At this point, I would like a full refund. Based on this experience, I am extremely disappointed with the service received. A company presenting itself as “SA’s Best Online Florist & Gift Company” should do far better, especially for important occasions such as Mother’s Day.

The service was unacceptable and highly disappointing.

NetFlorist’s service is honestly bottom of the barrel. I have experienced disappointing service from them on more than one occasion, which makes it even more frustrating because the nature of their business requires efficiency, reliability, and good communication.

When people use a service like this, it is usually for special moments, surprises, birthdays, anniversaries, or important occasions. Delayed or poorly managed deliveries can completely ruin the experience — which has happened more than once in my experience.

What made this even worse was that the recipient was not even informed to expect a delivery, resulting in further confusion and unnecessary inconvenience.

A business built around gifting and emotional moments should understand the importance of timing, communication, and professionalism. Unfortunately, my experiences with NetFlorist have reflected the exact opposite

Zero stars.

They "delivered" my package late - and delivered it to the wrong address - someone else clearly signed for it - they obviously don't check IDs of who signs - in which case a child could have even signed for it - judging the picture they showed me as "evidence of delivery".

Now I am getting no response from them with following up. Their whatsapp call helpline is a joke.

I am beyond disappointed. My gift is now no longer late but not even delivered. Shocking service. Never again.

Netflorist is the worst company I've used. They disappoint every single time without fail. They are ridiculously overpriced, deliveries are late, often items are missing. And when you enquire about it, they don't fix it. Save yourself stress and avoid this company unless you want your recipient to be disappointed.

Bought my mum a, what I thought, was a beautiful bunch of flowers only for her to send me a picture of a wilted half dead bouquet which looked nothing like the picture advertised. Spoke to customer service who said there was no problem with the bunch. Spending R1200 on a pathetic, half dead bunch of flowers will see me never using Netflorist again.

I see why there's a 22% of 1 rated reviews.
I ordered on the 8th and gave them atleast space for the 9th to have their things in order they're local that should be enough and for my package to arrive on the 10th of May and it didn't terrible communication at that reached out multiple times only info they could give me was the obvious it's coming today and by 8pm it should be there and total no show I reach out again they don't respond now as they've failed to deliver

Arrived on time but dehydrated. Flowers sagging

Shout out to Netflorist Cape Town. They got my Mother's dsy flowers and chockies from my daughter in Australia to me today....Mother's day. Pouring rain, thunder, hail......but they delivered!! Xxxx
But......I sent a picture to my daughter and she was horrified....the picture on the website and the flowers I received were very different....and 2 days later the lilies hadn't opened and all the flowers were dying...so I have to down grade my original rating....just not on!

Disappointing bouquet for that money. Service is relatively straightforward and the flowers were delivered on time, but both bouquets did not look like the photos. A lot of foliage is added to make it look bigger...

My first flower delivery experience was great it had me in tears watching my mom's reaction.
I live in Zoar 313km away from my mom Iris (78) in Strand and it's tough.
Getting irises for my mom Iris was amazing and even though it wasn't as much irises as I wanted they calculated and gave me great price automatically when I had to pay.

Still want my chocs though because that was amiss.

Experience one of the greatest no matter the short comings I look forward to a long relationship with you guys.

Keep on with this great gesture people like me appreciate the service you provide.

Much thanks.
Melisa Plaatjies

Plants delivered beautiful & what we ordered & telephonic delivery request adhered to in the end, but after much struggle, I deduct 2 starts: (a) website not user friendly, it doesn't allow special delivery notes; ONE order, but charged delivery fee per item, for ONE delivery & confirmation of delivery emailed, ref number doesn't match order number, with no detail in email to confirm exact order delivered. (b) call centre frustrating, had to phone 4 x to speak to someone re challenging delivery times/dates: 1st call my mom spoke to someone who was not helpful because ''she didn't place the order'' but phoned on my behalf as I was busy at work, then I called but it dropped while talking, 3rd call dropped on first ring . On 4th attempt, lady helpful & tried to assist but still could not guarantee delivery by a certain time. If a customer says they won't be home, & provides a time when they will be home, Netflorist should be willing to adhere, otherwise Netflorist have to keep trying until delivered instead of just delivering when customer requests. The only assurance we were given, is drivers supposed to phone recipient 10 minutes before they arrive, but it's not a solution, plants/flowers then sit in the back of the van & are schlepped around, if delivery attempts fail as 10 minutes not enough advance notice to schedule/confirm a delivery. Netflorist need to shape up their service considering the ludicrous prices charged for their items, service should be spectacular on all fronts!

Easy purchase process and decent pricing. It's unfortunately you can't select a timing of delivery, especially for a funeral

NetFlorst is such an amazing online store! I don't live in South Africa, but it makes ordering gifts for my loved ones, family and friends so easy! The gifts are beautiful, good quality and wholesome.
NetFlorist is my go too!
I ordered the personalised apron, I am so happy with the results !

The experience was nothing short of amazing from choosing the perfect gift on the site to checking out and receiving the gift, it was seamless and easy

Quality roses, and the cake was perfect. My girlfriend was very happy with the surprise.

For almost R800, the quality of the bouquet was terrible. A total of 6 flowers is unacceptable for that price.
Delivery is fast but it doesn’t make up for the quality.

I always make the same mistake of ordering from NetFlorist hoping things will be different.

The service from Netflorist was great! The package was delivered stress-free on the day and packaged carefully. I never mind paying for a Netflorist gift when I know it will reach the recipients intact and timely.