Website was a bit clunky to navigate, but we got the hang of it. Ordering could not have been simpler, goods arrived in short order, well packed, although the instructions could have been a little cle... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
There was a piece missing from my original shipment. The customer service team was amazing and sent the piece out right away. The setup was super easy and everything is working is perfectly. I’m excit... Vis mer
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Porte automatique reçue cassée et non fonctionnelle. C’est sans doute un produit retourné et renvoyé sans être ouvert et testé. Pièces manquantes pour le poulailler aspen10 et l’enclos. Très déce... Vis mer
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Service clientèle irréprochable, sympathie , à l’écoute et très professionnel. Françoise et Bastian m’ont aidé jusqu’a l’arrivage de ma commande. Je les remercie infiniment pour leur dévouement.
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Informasjon om virksomheten
Skrevet av virksomheten
Nestera creates sustainable, maintenance-free, red mite-resistant chicken coops made from 70% recycled plastic. Carefully designed and expertly manufactured, our coops are recognized for their exceptional quality and come with industry-leading warranty periods
Kontaktopplysninger
11 Baker Close, Oakwood Business Park, CO15 4BD, Clacton-on-Sea, Storbritannia
- 01963 371563
- hello@nestera.com
- nestera.co.uk
4,0
Bra
373 anmeldelser
Har svart på 72 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great product and wonderful customer support
There was a piece missing from my original shipment. The customer service team was amazing and sent the piece out right away. The setup was super easy and everything is working is perfectly. I’m excited for the birds to find it!! And I might get another one!
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thanks for your lovely review, and sorry again about the missing piece with your original order.
We’re really glad we were able to get it sorted quickly for you and that everything was easy to set up and is working perfectly now.
Hopefully the birds enjoy it! We’d love to see you back for another one in the future!
Nestera Customer Service Team
Service clientèle irréprochable
Service clientèle irréprochable, sympathie , à l’écoute et très professionnel.
Françoise et Bastian m’ont aidé jusqu’a l’arrivage de ma commande.
Je les remercie infiniment pour leur dévouement.
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Merci beaucoup pour votre retour si positif. Toute l’équipe sera ravie de le lire. Françoise et Bastian apprécieront tout particulièrement votre mention.
Savoir que vous avez vécu une si belle expérience nous touche énormément, et c’est exactement ce que nous nous efforçons d’offrir chaque jour.
Nous vous remercions sincèrement d’avoir pris le temps de partager votre avis.
Nestera Customer Service Team
Porte automatique reçue cassée et non…
Porte automatique reçue cassée et non fonctionnelle.
C’est sans doute un produit retourné et renvoyé sans être ouvert et testé.
Pièces manquantes pour le poulailler aspen10 et l’enclos.
Très décevant. Je ne peux pas y installer mes poules
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Nous sommes vraiment désolés d’apprendre votre expérience et comprenons à quel point cela doit être décevant, surtout lorsque vous attendiez de pouvoir installer vos poules dans leur nouveau poulailler.
Ce n’est pas le niveau de service ou de qualité que nous souhaitons offrir. Nous examinons actuellement nos procédures de contrôle qualité afin de comprendre comment les dommages causés à l’ouvre-porte automatique ont pu se produire et d’éviter que cela ne se reproduise.
Nous constatons également que notre équipe a organisé l’envoi des fixations manquantes pour l’enclos, et nous nous excusons pour la gêne occasionnée.
Merci d’avoir porté cela à notre attention et, encore une fois, nous sommes désolés pour la frustration causée.
Nestera Customer Service Team
Loved this product initially
Loved this product initially. However 3rd year of having it and its dropped the connection. The QR code to reconnect doesn't work and customer service is non existent to help resolve.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thank you for taking the time to leave your review.
We’re sorry to hear you’re experiencing connection issues after such a long period of use. We also want to reassure you that we’d like to help resolve this as quickly as possible.
Unfortunately, we’re unable to locate any previous correspondence under the name left in this review. Could you please provide your order details? Once received, we will look into this immediately for you. This is typically an easy fix, and in most cases we can get customers back up and running without delay.
We look forward to your response so we can get this resolved for you.
Kind Regards
Nestera Customer Service Team
very quick delivery
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Many thanks for the great review about quick delivery. This is appreciated.
Kind Regards
Nestera Customer Service Team
Great product
Great product, easy to construct and very well made. Great service too - delivered quickly.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thank you very much for taking the time to leave us a great review.
Kind Regards
Nestera Customer Service Team
Website was a bit clunky to navigate
Website was a bit clunky to navigate, but we got the hang of it. Ordering could not have been simpler, goods arrived in short order, well packed, although the instructions could have been a little clearer Your chucks love the coop, it ticks all their boxes, bless 'em.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hello Andrew,
Thanks for the review.
We’re glad to hear that ordering was straightforward and that your coop arrived quickly, well packed, and ready for your chickens to enjoy.
We’re actively working on improving both the online experience and our product guides, so your comments are genuinely helpful.
Thanks!
Nestera Customer Service Team
Great hutch and easy to build.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thank you for your kind review!
Nestera Customer Service Team
Nestera. Supergoed
Sinds 1,5 jaar ben ik in het bezit van een Nestera kippenhok. Het is een hele investering maar ik wou dat ik het eerder had gekocht.
Het vorige kippenhok was van hout. De kippen werden gek van de bloedluizen. Kapitalen aan middelen tegen bloedluis heb ik uitgegeven. Om maar niet te spreken over de tijd die schoonmaken van het hok kostte.
Dat is allemaal verleden tijd. Geen luis meer gezien. Ik ben supertevreden.
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hartelijk dank voor uw review. Het is fijn om te horen hoeveel verschil uw kippenhok heeft gemaakt.
We begrijpen heel goed hoe frustrerend bloedluizen kunnen zijn, vooral bij traditionele houten kippenhokken. Het is geweldig om te weten dat u sinds de overstap deze problemen (en het voortdurende schoonmaken en behandelen) achter u heeft kunnen laten.
We zijn blij dat uw kippen gelukkiger zijn en dat u het hok de investering waard vindt.
Nogmaals bedankt voor het delen van uw ervaring!
Nestera Customer Service Team
Duck House Help
They are very nice and understanding, very helpful after a predator did some damage to the window vent in the duck house. They're sending a part for free!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hello Kaden,
Thank you for your kind feedback. We’re really pleased we could help after the damage to the duck house window vent, and we’re glad the replacement part sorted things for you 👍
Kind Regards
Nestera Customer Service Team
Great automatic opener for our chickens April
Arrived speedily and does what it is supposed to do
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hello Celia, Many thanks for your kind and positive review 😊
Kind Regards
Nestera Customer Service Team
I bought the penthouse large coop it…
I bought the penthouse large coop it was delivered very quickly within 3/4 days and took us about 3 hours to figure it out. Only down side it didn't come with instructions you kinda have to figure it out.
Chickens love it and it is a breeze to clean, just wipes down like new.
It's a top quality product I wouldn't think twice of ordering another one pricey but you pay for what you get in my opinion.
(Buy cheap buy twice) I wanted something that will last me years.
Top tip make sure you have good access to the back panel makes daily poop picking so much easier.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thank you for taking the time to share your experience! We’re thrilled to hear that your chickens love the Penthouse Coop and that it’s been easy to clean and maintain. We really appreciate your tip about ensuring good access to the back panel, great advice for fellow chicken owners!
Happy chicken keeping! 🐔
Kind Regards
Nestera Customer Service Team
Ordered for my daughter as a birthday…
Ordered for my daughter as a birthday gift, so can’t comment on the product assembled. However, delivery was quick, the product came flat packed and looks superb. The courier used by Nestera were excellent throughout.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that everything looked great on arrival. It’s also fantastic to know that you had a positive experience with our delivery partner.
We hope your daughter loves her birthday gift once it’s assembled! If you have any questions or need any assistance along the way, please don’t hesitate to get in touch.
Kind Regards
Nestera Customer Service Team
Excellent poulailler !
Excellent poulailler !
Facile à monter (c'est mieux d'être à deux)
Facile à nettoyer.
Solide !
Rien à redire, mes poulettes y sont très bien et le quotidien est simplifié !
Je recommande sans hésitation.
La porte automatique est super également (pour une potentielle évolution, j'aurai simplement ajouté un controle à distance via une appli par exemple).
Merci
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Merci beaucoup pour votre excellent avis !
Nous sommes ravis d’apprendre que vous avez trouvé le poulailler facile à monter, solide et simple à nettoyer — c’est exactement ce que nous cherchons à offrir. C’est particulièrement agréable de savoir que vos poules sont heureuses et que cela vous facilite le quotidien !
Merci encore !
Nestera Customer Service Team
Super goede service!
Door onvoorziene omstandigheden vanuit hen, namen ze proactief contact met ons op. Er is meegedacht en er werd ons een meer dan passende oplossing geboden. Ook bij vragen over de levering waren ze weer behulpzaam en werd er snel gereageerd. Super goede klantenservice! Wij zijn erg tevreden!
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hartelijk dank voor de vriendelijke recensie
Nestera Customer Service Team
Good company to buy from
Good company to buy from. I did a lot of research about chicken coops before settling on the Small Penthouse from Nestera. Very impressed with the quality, ease of construction and overall design. It took two pensioners about 2 hours to put together. Good written instructions and plenty of useful videos online. The coop is solid, cosy for our girls and a dream to clean out, especially with the additional droppings tray. We also bought the automatic door which is essential unless you want to be up at sunrise everyday! We had one part that was machined wrong and wouldn’t fit. It was replaced overnight and fitted perfectly. Would recommend this company and its products.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hello!
Thank you so much for your great review! We’re really glad to hear that you’re happy with both the product and the service you received, as that’s exactly what we aim for. We appreciate you taking the time to share your experience.
Kind Regards
Nestera Customer Service Team
The chicken coop is of outstanding quality 🐓
The chicken coop is of outstanding quality and very easy to clean. It literally takes a couple of minutes. The only thing I’d change if it’s not there already is a QR code that sends you straight to a YouTube clip to make assembly more smoother.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hi Gary,
Thank you so much for the fantastic review.
We really appreciate you taking the time to share your experience.
We're currently working on adding QR codes and install videos as we speak, which should make everything even easier and more convenient.
Kind Regards
Nestera Customer Service Team
Kundenservice verhindert Austuasch
Wie auch andere Kunden bin ich vom Kundenservice von Nestera sehr enttäuscht. Die Hühnerklappe der Firma Nestera gab bereits nach wenigen Tagen den Geist auf. Eine Reklamation wird seitdem vom Kundenservice verhindert. Damit habe ich nicht gerechnet. Die Hühnertüre ist teuer; ich habe nicht erwartet, dass Nestera den Austausch dermaßen dubios verhindert. Das geht bei diesem Preis wirklich nicht. Ich bestehe weiterhin darauf, dass die fehlerhafte Türe ersetzt wird und hoffe, dass das Unternehmen dies wie erwartet einleitet.
Nach nun Tagen erhalte ich eine Nachricht, dass bis Mai, also mehr als 5 Wochen, kein Ersatz für die Türe geliefert werden kann und damit kein Austausch möglich ist. Bis dahin sind meine Hühner nachts ungeschützt, obwohl ich die automatische Türe genau aus diesem Grund gekauft habe.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hallo Thomas,
vielen Dank für Ihre Bewertung. Ich konnte Ihre Korrespondenz unter Ihrem Vor- und Nachnamen leider nicht in unserem System finden. Könnten Sie uns bitte Ihre Bestellnummer mitteilen? Sobald wir diese haben, werden wir den Fall umgehend prüfen, um eine Lösung zu finden.
Exzellenter Kundenservice ist uns sehr wichtig, daher ist es enttäuschend, von Ihrer Erfahrung zu hören. Bitte teilen Sie uns die Details mit, damit wir den Fall überprüfen und schnellstmöglich lösen können.
Vielen Dank
I purchased a Wagon. Not impressed
I purchased a Wagon. This is advertised and certainly priced as a premium product.
I managed to assemble most of it on my own In about four hours.
This despite every single component being numbered and the number bearing no relation to the numbers in the instruction booklet.
It also came missing critical bolts that would have cost pence to over supply but instead they under supplied by 8. So I can’t complete the build yet.
The product seems sturdy and as advertised but, given the price point, it’s extremely shoddy to provide such an inept instruction booklet, and fail to provide all of the necessary parts. And these parts were not accidentally missing, the number specified in the booklet arrived. Unfortunately the number specified doesn’t match the number required when you follow said instructions. So this is a systemic issue. Poor.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Hello Steve,
Thanks so much for your review and for sharing your feedback! We’re really sorry about the numbering issue, it looks like you might have had the older instructions. We’ve now moved to an in-house scanning system that numbers all the parts to make building much easier.
We can see that the missing fixings are already on their way to you, so you should have everything you need soon. Sorry again for the hiccup, and thanks so much for your patience and understanding!
We really appreciate you taking the time to let us know, it helps us make things better for everyone.
Kind Regards
Nestera Customer Service Team
Super poulailler et super réactivité de Nestera
Bon contact en cas de difficultés, on m’a même appelée de l'étranger pour m’aider à résoudre un problème de commande, super réactivité !
Le poulailler est top, matériaux, qualité, temps et facilité de montage 👍.
Les poules l’ont adopté le soir même sans difficultés. Très contente de cet achat.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nestera
Merci beaucoup pour votre gentil retour ! Nous sommes ravis d’apprendre que les poules sont heureuses.
Nestera Customer Service
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