National Bank of Egypt Anmeldelser 30

All the time we was happy with this bank.We went today to nbe Al Ahyaa again, a new woman on costumer service didn't know how she have to do what you want...no experience and also she make big mistakes!
If it stay like this, we gonna finish all in this bank...banks enough

بصراحة ..
اول مرة اخرج من البنك سعيد
كانت زيارتي لفرع الحجاز
صباح يوم الثلاثاء 9يولية 2024
.. فرع صغير ومتواضع
ولكن ادهشني حسن الاستقبال
من اول دخولي باب الفرع
ثم بعد ذلك ابهرني واسعدني حسن الاستقبال من موظفة خدمة عملاء البلاتينم
الاستاذة ماريا موريس ثابت
قمة في الادب والذوق وحسن استقبال ومعاملة العملاء ..
وايضا حرفية عالية وأمانة ونشاط في التعامل واداء المطلوب .. بخلاف حسن الترحيب والضيافة
حقيقة لا يسعني الا ان اتقدم بخالص الشكر والتقدير لهذه الموظفة علي هذا الاداء الراقي
وكذلك لموظفي باب البنك
واكيد لادارة الفرع
علي هذا الاداء الرائع
واتمني ان يستمر هذا الاداء الرائع
شكري وتقديري
دكتور . محمد صالح

This is the worst bank I've dealt with .....we are foreigners in Egypt..and we use an international card ..my friend's credit card got stuck in on of their ATM machines.....and we called customer service twice for help they collected the data and told to contact our bank to get confirmation....which was silly but we did get the confirmation anyways..... and went to collect our card to one of their branches... They made us wait for a long time and..and in the end they refused to help us in getting back the card .....what do you mean contact our bank? Isn't it your ATM? Is a staff of our bank supposed to come here and deal with it? And the card got stuck because of your crappy machines....how hard is it to just get it..... probably not harder than getting a new card from our country and having it shipped to Egypt..... disappointing service

انا المهندس عصام الدين زكي محمد خميس، مصري الأصل وافتخر وسويسري
الجنسيه ومع الأسف اشتريت من سنوات شهادات بالجم ب البنك الأهلي، ولقد توجهت للبنك في مايو الحالي، حال تواجدي بزياره قصيره لمصر، بغرض إلغاء الشهادات وصرفها لحسابي ومن هنا امر بعذاب إداري كجهنم. الشهاده مربوطه لضمان لكرت بطاقه ائتمان لم اتسلمها علي الاطلاق منذ عامين ورغم وضوح ذلك في البنك، اللا انهم لا يفرجوا عن اموالي الا بعد ٤٥ يوم حسب قولهم، بدون اعاره لاي اهتمام عن وجودي بمصر او عدمه. لقد أوقفت في اخر لحظه تحويل ٢٠٠ الف دولار ، كنت بصدد إدخالهم للبنك لشراءي فيلا في كينج مريوت لرغبتي في العوده لمصر بعد غيبه ٤٧ عاما واحالتي المعاش قي شركه سيمنز (سويسرا) حين انتهاءي من عملي مدير عام للمبيعات الدوليه(smart building technologies).
والان اقول وبصوت عالي، علي مدي ٥٠ عاما بالعالم وسفري لجميع مدنه وتعاملي معاملات طويله وثيقه مع بنوك عالميه طوال هذه الأعوام، اقول لم اري علي الاطلاق هذه السفاهه الاقتصادية والاخلاقيه الا في مصر بلدي. فهل تتحملون النقد البناء والا انتم فراعنه.
It's a tragedy to deal with National Egyptian Bank, no comptentce, only thinking in the closed box. Every responsible in Roushdy branch knows, what happened to me is wrong, but they all SMILE 😃. ALLTHOUG I NEVER RECEIVED ANY CREDIT CARD, THEY STILL DEDUCT (STEALING) THEIR FEES. I advise any Egyptian immigrant , high calibers to avoid any disa ster in business relationship with NBE. There are lots of dynamic, private, and modern banks in Egypt. Dr. Eng. Essam Eldin Khamis

Very poor services

The worst customer service ever. Each employee is giving different information with different way, they don't know how to deal the customer, how to respect them. You have to be free no work no appointments for few days to finish one deal , to do any deal you should visit all counters, no one can finish every customer alone . It is the big mistake or adisaster that you will be having account or any deal in this bank. You will lose your time and your respect to finish your work there. But in this all I want to appreciate one employee his name is Ebrahim Abdelaziz who handled tha case and give respect that is the professional way to give customer service.
Kindly kindly do some thing to give them training how to handle the customer and how to work , no need each one need some one to help him. This review about moheb Street branch. Iam ready for any inquiry.
Mona Mosad

Be careful of the tricky new deceiving Certificate for the U$ :9% interest in advance . It is cheating way to invest your American dollars to get the interest in advance in Egyptian Pounds .

Bad customer service like the ownership they sponsor.

bad experience with customer support i was hope that they become friendly and help me but instead of that they put bad image for me ,even if i try login in their web site there is some issue during login and they blocked me at first time , once i go to the bank they try solve my problem with login but now i try login in second time and they blocked me for the same problem they even need web developer to develop they website instead of bothering their customers

Trust me, do not do any bussiness with this bank becase of thire most stupid customer services in the industiry and becase of their malfunctions platforms (Web, AppStore and PlaySore) and also becase of their bank main policy.

One of the most stupid banks in the industry.