NatureSpy Anmeldelser 

Very pleased with all the products and service we’ve had from NatureSpy in the last few years. The little cameras they’ve developed perform well in their price range, and the picture quality is excellent. We’ve contacted them a couple of times with questions and always received prompt, helpful responses. We like that they are non-profit and really care about nature.

We were bought a Browning Recon Force Elite HPS as a gift in late 2022 and it was used in all weathers in an exposed position in the garden for about 6 months. After that point, it started to show some fogging on images. I brought the camera inside to dry out over Winter. Sadly, it didn't work at all once redeployed outside - screen green-only in appearance after multiple attempts to reboot. Luckily we had the receipt and having e-mailed details of the issue -> receipt + photo of display sent, I was issued with a replacement within 48 hours! Ok, I will keep an eye on the new one when using it but the follow-up advice from personnel at NatureSpy was very helpful (and honest) also. There are a few negative reviews here but my advice as always is try and resolve the issue amicably first with some evidence of what's wrong. The level of customer service here is WAY ahead of that I have encountered in many other business areas.

I bought a trail camera just over a year ago and over the last week it developed a series of lines on the lower half of the screen. It still took images but setting it up was very challenging because the screen was compromised.
I contacted NatureSpy and really honestly nothing was too much trouble, I didn’t realise the camera was covered by a 2 year warranty but Gemma informed me it was. She requested a couple of images of the details of the device and the fault and has subsequently organised a replacement to come out asap.
Fabulous service, 10 out of 10 from me.

Their product knowledge was exellent,so helpful. Gave me good advice when buying a nature camera. Buying from amazon doesnt give you the expertise when required. When I had aproblem after 3 years they talked me through it on email.

Top class experience from start to finish.
Camera arrived the next day and unfortunately was faulty.
Contacted NatureSpy, they responded immediately and on investigating the issue dispatched a replacement within 24 hours at no extra cost.

Original purchasing experience was great, easy to set up and great results. After almost a year had an issue whereby the Wildcam 2 failed.

The customer support was fantastic and the camera was replaced under warranty.

Bought my NatureSpy Wildcam2 last year and am delighted with it. Connected through wifi to my ipad, I can watch my hedgehogs happily munching and drinking, from the comfort of my sitting room. I had a couple of issues to begin with, and contacted the support team who were wonderful, and replied with step by step help instructions almost immediately. I cannot rate their service highly enough (or the camera) and this is not the norm with other companies. I would definitely recommend.

Very buggy camera
Short battery life and every time you recharge there’s a huge saga to reconnect the device to wifi. Even once reconnected it will frequently disconnect and remain offline for hours with no means of prompting it to reconnect. Not fit for purpose - no issues with our wifi and reportedly ‘80% wifi signal’ when it does decide to connect.
Tech support told me to switch it off and on again - I’m 27 not 75.
Phone number at the bottom of the ‘tech support’ email takes you to an automated message saying that tech support is email only.
Disappointing.

An important measure of a business is how they support customers after sale. My Browning trail camera had a problem in its first year. Naturespy offered fast support and gave me advice to try and resolve. Unfortunately over time it was clear that all was still not right and I made contact by email which was answered next day by Harry. The offer was made to replace the camera under warranty without further delay and 2 days later I received a replacement in the post. What a pleasure it was to deal with the team at Naturespy. Highly recommended.

I was given a Naturespy camera for a Christmas present this year but after only a couple of weeks it stopped recognising the SD card that came with the camera. I tried removing the card reinstalling the app & camera but nothing worked. I then replaced the SD card with one of my own and it started to work again, but then after only another week it stopped writing to this SD card. Again I tried removing the card plus using the app to format the SD card (which at least it recognised) but all to no avail. I contacted customer service whose only suggestion was to use a computer to format the SD card. I don’t have a computer to format the SD card and quite frankly I shouldn’t have to own one just to get a camera that works off an app on my phone to work. I will go back to a Blink system or any other company but Naturespy who sell faulty products and have virtually no after sales support … buyer beware on this one!

Just in response to James E mail below the first response from Naturespy to resolve this was to find a PC which can format an SD card (something myself, and many others don’t have access too).

I then explained that the SD card that came with the camera was not being recognised and that I had tried a second SD card (which works perfectly well in another device) and that although this second SD card was recognised by the camera it would still not record to it.

After being told this, the second solution offered was to send me yet another SD card and then only if the problem continued would they send me a replacement camera.

Neither of these solutions was acceptable and therefore I have had to go for a refund.

Perhaps if they listened to what their customers actually say and offer up proper solutions i.e as you have already tried using a different SD card then send back this camera as it is likely a fault with the SD card reader then I would not have felt the need to do a 1 star review.

My wife bought me a Strikeforce Trailcam with NatureSpy. She was advised so well on what product to go for from the many on offer in the marketplace. Its an excellent camera. NatureSpy though were absolutely superb at specifying the perfect camera for my needs. Also when the camera developed a rare fault they took it back and replaced it within days after trying everything they could to help remotely. The camera is great but NatureSpy provided absolutely exemplary support. I could not recommend them more highly. Many thanks

Had a fault with a camera I purchased of Nature Spy. Got in contact with their support team. They were really helpful and after some advice sent out a new camera with no hassle.

I had a problem with a trail camera purchased several years ago, and they could not have been more helpful, indeed they were extremely generous, and it's to be replaced.
I can't praise their customer support highly enough. I think it's way beyond any expectations.

The camera's usefulness is dependant on what you want it to do.
I want to see the deer, badgers and foxes that frequent our garden at night.
However, the lag of recording for 2.5 seconds because "it has to connect to WiFi" means that I can miss some of the more sprightly visitors.
Viewing and saving recordings is not intuitive (needs a 5 minute YouTube video to explain how).
You can monitor movement all day long and get unnecessary alerts and recordings when you go in the garden or you can have one schedule that can't go past midnight; big minus for that.
I thought the colour night mode was impressive until I discovered that it's basically shining a spotlight into the area and frightening off anything that you might want to observe.
It's OK, but it could and should be an awful lot better.
It just needs attention to detail and usability.

What superb customer service from this fabulous 'not-for-profit' small business.
My first Wildcam1 (bought February 2023) stopped working after a couple of months, so I contacted customer support (Gemma) for advice and after a couple of emails she replaced the unit with apologies. After 6 months of faultless use, sadly the replacement will no longer charge up. Another email to Gemma for advice has led to a replacement Wildcam 2 being dispatched.
Very happy customer!!

I purchased a Wildcam 2 in August and as James & his team will know I had many queries as a result of my lack of knowledge - and, to be fair, in the absence of a user manual. As an online user manual has become available I think I know what I'm doing now......so I have one word for this camera - excellent!

This is a very well made camera I am having problems with the setup procedure I suppose not everybody gets their camera working 100%to their satisfaction if you are like me fear not because Harry and James are so patient and due to the muggy weather I am feeling very frustrated and I think it shows in my replies to them but knowing this company it will get sorted.
I am writing this review to back up all the other reviews about there exceptional after sales service it is very comforting in this day and age.
Thanks guys for your patience

We are delighted with our camera, which we purchased two weeks ago. Delivery was prompt, the camera was well packed and included a basic Quick Start Guide. We bought a Wifi Wildcam 2 which was easy to set up. Pictures have been clear and easy to access & save.
We had a small query, so emailed the company. Had a quick response from the Team who gave us exceptional advice. We were very impressed.
Would recommend buying the mini-pod too.
Really delighted with Naturespy! Thank you!

Ordered a NatureSpy WiFi cam2, when ordering I inadvertently put the wrong post code on the order.
I tried tracking and contacted Royal Mail but got no joy.
Spoke to NatureSpy about it and they immediately posted another one out to me next day.
Fantastic customer service
Many Thanks
Paul.

We are a red squirrel conservation group. NatureSpy will not supply any equipment to red squirrel conservation groups on the grounds that they believe they carry out inhumane practices when dealing with grey squirrels. They do not provide any examples and cannot substantiate this. They also have an anti-hunting policy, despite all their products being made by hunting and firearms manufacturing companies such as Browning. It is hard to believe that a company that preaches conservation will not supply conservation groups whilst selling equipment made by hunting specialists. They will not correspond regarding this and will not engage in any way. They have been asked to supply details of inhumane treatment but will not do so.