Natural Therapy Pages Anmeldelser 

201
•
TrustScore 2.5 av 5

2,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I found very few referrals in 10 years. More clients came through word of mouth from clients. The cost for website every year never covered the clientele referral, so through the cost of living crisis... Vis mer

Vurdert til 1 av 5 stjerner

I am a counsellor, and it is difficult to update details on this site and another thing is that no one really knows about this site so that clients can contact me. I will not be renewing when the cont... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

I liked the fact that they spoke from lived experience , however some of the modules were long. Personally I would have liked more talk on how to use various counselling modalities to help a person wi... Vis mer

Informasjon om virksomheten

  1. Programvareselskap
  2. også i
  3. Velværesenter

Opplysningene stammer fra ulike eksterne kilder

With 15,000+ Natural Health Professionals across 120 specialisations, Natural Therapy Pages is the #1 natural health and wellness site in Australia


Kontaktopplysninger

2,5

Under middels

TrustScore 2.5 av 5

201 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

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Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,5

Alle anmeldelser

(201)

17 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Can’t unsubscribe easily

Because you don’t give an easy unsubscribe.

2. mai 2022
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Svar fra Natural Therapy Pages

Thanks for reaching us. We appreciate the feedback that you've provided. We're sorry for any inconvenience this has caused you.

Please email us with your contact information at support@ntpages.com.au so that we can verify and review your listing.

Vurdert til 1 av 5 stjerner

One of the worst companies I’ve ever…

One of the worst companies I’ve ever dealt with…

The sales rep with the initials HC, HC couldn’t be bothered returning my calls as a new client, I had to chase her. After several calls I received a response.

Then when I finally got the premium package, nothing works properly the platform is full of bugs and I was in constant communication with the support team to get things fixed.

Over time I noticed other features weren’t working, and when I asked support about this they said it was perfectly normal and they had to switch the features I requested on. A very strange response when I bought the premium package that was supposed to have everything included…

Overall, the company is full of dishonest people who are peddling a premium price for a poor platform. Avoid this platform, the amount of time you waste on it is more than you earn from it…

17. april 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Natural Therapy Pages

Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. If you could please send us an email to support@ntpages.com.au with the details of the errors or concern so that we can further investigate.

Vurdert til 5 av 5 stjerner

I felt very comfortable with Michele…

I felt very comfortable with Michele who took the time to explain so much. She's an amazing woman.
Thank you

7. april 2022
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Svar fra Natural Therapy Pages

Thanks for the great feedback, Anastasia. We're happy to know that you were able to find a reliable therapist on our site.

Vurdert til 1 av 5 stjerner
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Svar fra Natural Therapy Pages

Hi, Thanks for sharing your feedback. We apologise for any inconvenience this has caused. Please send us a message to support@ntpages.com.au with your details (eg. email, name) for us to further check.

Vurdert til 5 av 5 stjerner

Found exactly what service I was…

Found exactly what service I was looking for and in local area.

3. mars 2022
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Svar fra Natural Therapy Pages

Thanks for the good feedback, Rhonda. We're happy that we're able to help you find the service you're looking for.

Vurdert til 1 av 5 stjerner

No contact made

2. mars 2022
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Svar fra Natural Therapy Pages

Hi, Thanks for reaching us. We're sorry to hear that! Please send us a message on support@ntpages.com.au for your enquiries so that we can check it at the soonest time.

Vurdert til 2 av 5 stjerner

First person contacted was keen

First person contacted was keen, then they fell aside the second person I contacted never contacted me back

1. mars 2022
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Svar fra Natural Therapy Pages

Thanks for reaching us. We're sorry to hear that! We are continuing to work on ways to improve the way people connect to practitioners on our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Vurdert til 1 av 5 stjerner

Poor communication and service

Wow!!!
Have been with them 15yrs and have watched their quality of service digress substantially over the last 2yrs...
I paid my account 49 days ago thinking my ad was live.. not so..they "forgot" to make it active.
They have changed their main line phone number 3 times and when you call now regarding a problem you get a Manilla call centre.
Would not recommend.
All care and no responsibility and the manager " Micheal " is never available to speak to...

21. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

easy to use

Easy to use and filter through what you need. Contacted a practitioner who responded that day. Very helpful

31. desember 2021
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Svar fra Natural Therapy Pages

Thanks for the good feedback, Tracy. We're happy to hear that you're able to find a qualified practitioner that helps you on our site. :)

Vurdert til 1 av 5 stjerner

No reply.

Hi. Nobody got back to me. I understand, it's probably because of xmas.

31. desember 2021
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Svar fra Natural Therapy Pages

Hi, Thanks for reaching us. We're sorry to hear that! We'll be continuing working on ways to improve our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Vurdert til 4 av 5 stjerner

Some parts don't open

1. november 2021
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Svar fra Natural Therapy Pages

Hi, Thanks for the feedback. We appreciate it. Please send us an email at support@ntpages.com.au with detailed information for us to further check.

Vurdert til 1 av 5 stjerner

Loyal business subscriber but my account has now been deleted for no reason

I have been an advertiser with NTPages UK for over 10 years, in fact since they first started their UK site. Recently they have cancelled my page/closed my account for no good reason (saying I haven't paid my subscription - which is not due until 28 October 2021, and it is only now 21 October 2021. I can get no answer from them either via email to the "support team" (although I have made at least 8 attempts and the online message promises an email response) or from their London office by phone (it is constantly "busy"). As an early subscriber I was always near the top of the listings (which was their promise that I would always stay in that position) - now my listing has vanished completely and I can't login to my account, even if I wanted to pay their subscription renewal invoice! Don't know what's happened. Not happy at all. As the previous person says, it is quite expensive for little action, but I was led to believe they had implemented a number of updates and changes over the last few months. No way to take advantage of that now. If someone at NTPages UK is actually THERE (rather than a robot), please could they contact me as a matter of urgency. My listing was/is called ENERGESSENCE. I am fully paid up until 28 October 2021. I am based in Worthing, West Sussex, UK. Amanda Jackson-Russell (proprietor of Energessence Solutions). You should have my email address already, and I'm not allowed to post it here.

21. oktober 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Natural Therapy Pages

Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. Normally our team is very responsive and happy to assist in any of your concerns and enquiry. Please send us an email with your details on support@ntpages.com.au so that we can check and further review your listing.

Vurdert til 4 av 5 stjerner

Having recently moved back to Britain…

Having recently moved back to Brisbane after fifteen years away I found the website to be very useful as I have been able to find natural therapists in my area.

10. oktober 2021
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Svar fra Natural Therapy Pages

Thanks for sharing the good feedback. We really appreciate it. It is nice to know that you were able to find a reliable therapist on our site.

Vurdert til 1 av 5 stjerner

Practitioners beware

I want to be honest here, the idea behind this site is decent, but after having been upsold a higher plan, in a year I have received no referrals, only a number of marketing calls from third parties despite being located in a busy area of a major city.

An offshored support experience that can take a week to respond is all you get with canned answers that don't match your query and if you call and actually speak to someone, its the same. Here they don't seem to be able to offer anything useful except to reset the profile or claim they have referred to another team like SEO who never answer anyway after the weeks go by.

Despite following all their steps and suggestions from the go, it has taken 6 weeks to be able to actually speak to a manager for basically the same canned replies where it was finally confirmed that yes I had done it all right, but tough luck. The manager couldn't even offer me a personal response on their own email or give me a direct number and no doubt another canned response will be pasted below this review on Trustpilot soon.
Another example of how lame this platform is was an earlier incident saw images missing from my profile for months for some unexplainable reason that took ages to resolve until they found the fault. Again no remorse or compenation.

Maybe it will work for you, but the CMS they built this on feels ancient now with so much you cannot do yourself and achieved nothing in SEO for me in 12 months despite multiple profiles within different practice areas in the plan I was sold, and I often didn't even appear in searches in my area for these obvious modalities within the platform. In 2021 where SEO and SEM rank in Google is god, I'm sorry but what exactly am I paying so much for?

So good luck if you decide to pay the comparatively high fees as there ain't gonna be no care or refund once you are paid ahead for a year and your 2 days (yep!) cool off is up. To put it in perspective, I pay for other services that work hard for me, get me clients and actively engage SEO and SEM. That's really what I had hoped for here from a broader holistic lens, but my experience, correct me if I am wrong, has been this is just an expensive classified site on a dated CMS that is just happy to collect the cash and channel marketing emails to viewers while doing little for its subscribers that give it a pulse. Never again.

7. oktober 2021
Anmeldelse skrevet uten oppfordring
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Svar fra Natural Therapy Pages

Hi Bob, Thank you for leaving a review, we're really sorry to hear that you weren't happy with your experience. Normally our team is very responsive and happy to assist you with your page whether it is an update that needs to be done or provide recommendations on how to develop your page. We tried to make it clear in the verbal recordings and on the terms and conditions, about the 2 business days cooling-off period and the process of cancelling your membership.

Vurdert til 5 av 5 stjerner

Thank you very much for your help

Thank you very much for your help - I will definitely pass on your name to anyone I know who is looking for help.
Sincere regards
Melody

1. oktober 2021
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Svar fra Natural Therapy Pages

Thanks so much for sharing your experience with us, Melody. We apprecaite it :)

Vurdert til 1 av 5 stjerner

One provider didn't even bother to…

One provider didn't even bother to respond

1. oktober 2021
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Svar fra Natural Therapy Pages

Thanks for reaching us, Di. We're sorry to hear that! We'll be continuing to work on ways to improve our platform to ensure something like this does not occur. We hope you'll give us a go again to find a qualified practitioner.

Vurdert til 1 av 5 stjerner
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Svar fra Natural Therapy Pages

Hi, Thanks for reachling us. We're an online directory that advertises practitioners' businesses online. We are the most visited natural health site across Australia. Every day, our growing team works to connect a community of health-conscious people — 150,000+ monthly visitors — with more than 15,000 natural therapy practitioners in Australia, New Zealand, and the United Kingdom.

Vurdert til 5 av 5 stjerner

Quick and Easy

I made initial contact with my chosen practitioner. She responded quickly and I had an appointment with her the next week.

19. september 2021
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Svar fra Natural Therapy Pages

Thanks for sharing the good feedback, Jenny. We're happy to know that you found a realible practitioner in our site. :)

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