My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
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Beliggenhet
Bytt filial3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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Se hva andre synes
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... Vis mer
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Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... Vis mer
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The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Weston-super-Mare
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, Storbritannia
- 01934-660-063
4,7
Enestående
231 anmeldelser
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Although I did not get a phone call as…
Although I did not get a phone call as I had been told I would get to advise an estimated time of arrival, I had booked out the day so was at home. The gentleman just confirmed with me on looking at my vehicle that it could not be repaired so I would need to pay my LV excess by card on completion. This I agreed, he worked on his own to fix a large windscreen and was careful and tidy. I left him too it and when completed he rang the bell for me to inspect and pay my excess. Really pleased at great service.
7. oktober 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient
23. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From the first phone contact to book…
From the first phone contact to book through to completion the service was fabulous. Great people great service
28. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All done in less than 30 mins
The overall all experience was fantastic. After booking it through the website, I was sent notification of my appointment. On the day, the specialist explained the procedure before starting any work. It was all done within minutes.
28. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and efficient service
16. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really professional and helpful
9. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service and job done…
Great customer service and job done quickly and efficiently
8. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A very good and swift windscreen…
A very good and swift windscreen replacement with no hassle and with very friendly and professional service.
11. september 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Broken motorhome window
Was away on a break and they came to the site within 48hrs to repair the breakage, after sourcing the correct window to be replaced. Fast and efficient.
15. august 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement was good
Windscreen replacement was good, although when I drove out of the garage I had a puncture from a shard of glass which the tyre fitter confirmed was windscreen glass , therefore I had to buy a new tyreat £150
22. august 2023
Svar fra National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job efficient service
Great job efficient service with home fitment done professionally and quickly by Rob a great brand ambassador for the company and Weston Super Mare branch.
27. juli 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The bloke that came was friendly and on…
The bloke that came was friendly and on time
Didn’t take long as well
18. juli 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly fitter quick service
19. juli 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great first advice and care.
Great first advice, got me involved in the processes the whole team acted in a very professional manner.
Very many thanks
Louis
13. juli 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional and friendly.
13. juli 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Cancelled on day of appointment and cannot contact
They never answer the phone. I booked an appointment, waited 10 days for it and they cancelled it on the day. Still don't answer the phone so I have no idea why cancelled. Online chat facility ineffective as they rely on contacting local branch who don't answer the phone. Wish I hadn't wasted my time with these people
22. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very organized arranged appointment at…
Very organized arranged appointment at my home confirmed what my payment be.
The chap who fitted confirmed before hand he was very professional and polite did a brilliant job cleaned up after.
He gave me clear information
9. juni 2023
Svar fra National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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