Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
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The booking process was easy, & communication was spot on. I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeeze... Vis mer
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Windscreen cracked overnight on 25th December . Travel plans cancelled. Arranged via insurance for another major company to replace the windscreen , but not possible until 2nd January. I accepte... Vis mer
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I had a very positive experience from the initial phone call through to the completion of the repair. I called while working away, as my car was parked on a campus. The driver, Daniel, went above and... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Taunton
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 1, Smalls Yard, TA1 1NU, Taunton, Somerset, Storbritannia
- 01823-530-025
4,6
Enestående
304 anmeldelser
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Speedy response
Speedy response, excellent repair work & service. Great communication and a friendly attitude from the tradesperson who attended. Thank you very much, A++++
14. oktober 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that you experienced such a speedy response and excellent repair work! It's wonderful to know that our tradesperson provided great communication and a friendly attitude throughout your service. Thank you so much for taking the time to share your fantastic feedback!
Excellent service in the Taunton…
Excellent service in the Taunton branch. Easy, convenient, tidy work and didn’t take too long. Friendly knowledgeable staff. Recommend thank you
8. oktober 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that you received excellent service at our branch! It's wonderful to know that our friendly and knowledgeable team made the process easy and completed the job quickly while keeping everything neat and tidy. Thank you so much for your kind recommendation!
Very efficient
Very efficient, my windscreen was fitted on time and my car was left spotless.
Good job done
Thank you
3. oktober 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that your glass replacement was completed promptly and that our team took great care to leave your vehicle so tidy. Thank you for taking the time to share your wonderful feedback!
It was full of incompetence
It was full of incompetence! Poor communication, poor service first windscreen tried to replace cracked waited another day replaced and cut through the winscreen loom had to be taken to Daff to be rewired !Brand new lorry! Now won’t admit they caused the damage! A clean cut just by the windscreen behind panel , who else could it be?!?!?!?!?
10. september 2026
Svar fra National Windscreens - Taunton
We are truly sorry to hear about the significant issues you experienced, from poor communication and service to the damage on your brand new lorry. We understand your frustration and concern regarding the cut loom and the subsequent need for rewiring. This is certainly not the standard of service we aim to provide.
Great guy got the job done quickly and…
Great guy got the job done quickly and cleaned up well after himself thankyou again
10. september 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that our technician got the job done quickly and cleaned up well. Thank you for your wonderful feedback!
So helpful and understanding
The gentlemen who work here are the kind that upon their retirement will be sorely missed, thank you for you time and skills.
4. september 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear such wonderful feedback about our team members. It's fantastic to know their time and skills were so appreciated!
Failed to reconnect washer hose
Failed to reconnect washer hose, the sensor array in the top middle of the windscreen is wonky and a few clips were missing inside the engine bay. Took 4-5 hours which is fine if they were to do decent enough job. Never going to use them again, would rather pay more somewhere else.
9. september 2026
Svar fra National Windscreens - Taunton
We are truly sorry to hear about the issues you encountered with the washer hose, the sensor array, and the missing clips in the engine bay. We understand your frustration with the quality of the work and the time taken. We are reviewing this internally to improve our service.
The communication was superb and the…
The communication was superb and the repair was amazing
26. august 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that you experienced superb communication and that the repair was amazing. Thank you for your wonderful feedback!
Svar fra National Windscreens - Taunton
We are so pleased to hear that you experienced accommodating and friendly service. Thank you for your wonderful feedback!
Svar fra National Windscreens - Taunton
We are so pleased to hear that you experienced friendly staff and great customer service. Thank you for your wonderful feedback!
Booked through my insurance company
Booked through my insurance company, they were well organised and courteous
8. august 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that booking through your insurance company was well-organised and that our team was courteous. Thank you for your wonderful feedback!
All good repair was finished ti a good…
All good repair was finished ti a good standard and on time.
1. august 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that your repair was finished to a good standard and completed on time. Thank you for your wonderful feedback!
Svar fra National Windscreens - Taunton
We're so pleased to hear that you found our service and staff to be very good. We truly appreciate your positive feedback and kind words.
Polite, friendly & extremely accommodating
The booking process was easy, & communication was spot on.
I unfortunately missed my agreed appointment due to shocking memory & error on my part but the guys were extremely accommodating & squeezed me in the following day which was very much appreciated. They were polite, helpful & clear with how the work would be carried out. I am happy to
recommend them
30. juni 2026
Svar fra National Windscreens - Taunton
We're delighted to hear that the booking process was easy and communication was spot on. We're especially pleased that our team could accommodate you after you missed your initial appointment. It's wonderful to know they were polite, helpful, and clear, and we appreciate your recommendation!
Faultless experience
Polite and efficient staff. Repair was great, car was clean and ready for collection at the time they advised.
15. juli 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that our staff were polite and efficient, and that your repair was great. It's wonderful that your car was clean and ready for collection exactly when advised!
Svar fra National Windscreens - Taunton
We're so pleased to hear that you found our service to be exceptional. Thank you for your wonderful feedback!
The Technician was very pleasant
The Technician was very pleasant, professional and did an excellent job.
2. juli 2026
Svar fra National Windscreens - Taunton
We're so pleased to hear that our technician was pleasant, professional, and did an excellent job. Thank you for your kind feedback!
Excellent service
Excellent service, from start to finish, thanks guys, you did a great job 👏👏👍
29. juni 2026
Svar fra National Windscreens - Taunton
We're so pleased you experienced excellent service from start to finish. Thank you for letting us know our team did a great job!
Svar fra National Windscreens - Taunton
Thank you for your positive feedback!
You would of thought a specialist…
You would of thought a specialist company would be able to fit a windscreen correctly first time around !
26. juni 2026
Svar fra National Windscreens - Taunton
We sincerely apologize that your windscreen was not fitted correctly on our first attempt. We understand your frustration and are reviewing our procedures to prevent this.
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