Good service,very helpful

Very friendly staff. Carried out replacement of glass efficiently and upto standards. Very happy with work.

Good staff works there with good attitude towards work and customer service.

Booked appointment to repair the windscreen through my insurance company for the following day. They gave me a morning time slot. I asked to make a note that I prefer to get it done before 12pm. The person called me next day early in the morning, gave me a time slot between 10 am and 12pm. Arrived just after 10am, repaired within 20-30 minutes. Excellent service. Thank you.

Had a chipped windscreen and as we know, the moment there's a change in weather temperature "Yes guessed it" it then became cracked.
From the time I arranged for the repair through to a complete new screen "because I left it to long".
With competent correspondence I was kept up to date with technician tracking, informed of everything that was happening throughout the procedure this made the whole experience a pleasure instead of a pain..
Many thanks to all involved @ National windscreens.

Very efficient and accurate in time schedules. Did an excellent job and very polite and friendly.

Booked through my insurance as my windscreen got cracked.

Multiple emails/texts received keeping me updated on the process and reminding me of my appointment time.

Stated originally may take up to 4 hours to replace and re-calibrate but was done within a few hours which was fantastic.

All in all a great service, only feedback to give would be some heating would be nice in the waiting room.

Polite and professional staff, did a great job replacing the windscreen on my 2014 Vauxhall Astra

Team were professional, efficient & fast.

Excellent service, arrived promptly, did the work to a good standard and kept me up to date through the whole process.

Defo knew what they were doing both gentlemen had there own roles what to do . And Very quick.

My windscreen issue was booked as a replacement, but the chap replacing the screen realised the problem could be fixed for free (through insurance). The work was carried out and arrangements for a refund were completed. All together National Windscreens have performed excellently.

I’m genuinely disappointed with the service I received from the Rochester branch. After having a new windscreen fitted, my automatic wipers stopped working properly. All I wanted was for someone to check whether the sensor had been refitted correctly.

Instead, I was met with a rude, defensive technician who tried to gaslight me by implying that what I was describing wasn’t true. Rather than listening or showing any willingness to help, he dismissed my concerns outright. The attitude alone made me feel as though they knew the job hadn’t been done properly or that a lower‑quality screen had been used.

As a customer, being spoken to in that manner is unacceptable. A simple check turned into an unpleasant experience that left me with zero confidence in their workmanship or professionalism. I expected better, and I won’t be returning.

Windscreen had to be ordered in, was booked for 4 days time. Told job could take up to 4 hours as ADAS had to be calibrated, in fact it took 2 hours. Work was carried out in a professional manner by a competent fitter, left clean and undamaged

No problems encountered. Staff very polite and helpful

Appointment was quick and work was done without a fuss

Professionalism

Was such a quick and lovely service was in and out and the staff were so lovely to speak to couldn't be happier,

Great Service