Windscreen hit by stone thrown up by passing truck 16th September . Earliest appointment 23rd September waited in all day till 4pm when fitter found wrong trim sent had to rebook 30th September. Fit... Vis mer
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Beliggenhet
Bytt filialCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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Se hva andre synes
Greeted with a good morning and a smile bang on time.informed of what was going to happen to fit the new screen.off i go for a walk and a coffee in to Preston been out 1 3/4 hours when i get a call to... Vis mer
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... Vis mer
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Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Preston
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, Storbritannia
- 01772-804-286
4,1
Bra
729 anmeldelser
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Svar fra National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience with replacing my…
Great experience with replacing my windscreen, appointment confirmed, timescale explained as to how long it would take. Very professional team.
15. oktober 2025
Svar fra National Windscreens - Preston
We're happy to hear that you had a great experience with your windscreen replacement. It's great to know that you found our team professional and the process clear. Thank you for your positive feedback!
Great customer service and high quality…
Great customer service and high quality workmanship
16. oktober 2025
Svar fra National Windscreens - Preston
We appreciate you sharing your feedback. We're so happy to hear you received great customer service and high quality workmanship.
Very good technician
Booked an afternoon appointment which when confirmed was then 9 - 5.30 so had to wait in all day. Tracking of the technician didn't work.
On the positive side the technician was very professional and friendly and did the repair in good time.
9. oktober 2025
Svar fra National Windscreens - Preston
We appreciate your feedback. We're happy to hear the technician was professional and efficient. We regret the appointment scheduling and tracking issues you experienced. We'll review our processes to improve these areas. Thank you for your time.
Svar fra National Windscreens - Preston
We're happy to hear that everything went smoothly! Thank you for your positive feedback; we appreciate you taking the time to share.
Fast, efficient, quality service.
Very good service from booking through to carrying out job.
The technician worked quietly and did an amazing job on repairing and ultimately disguising the chip making it almost invisible. Well done that man! Sadly didn't get his name.
29. september 2025
Svar fra National Windscreens - Preston
We're happy to hear that you had a positive experience with our service, from booking to completion. We're so glad the technician was able to skillfully repair the chip to your satisfaction. Thank you for your feedback!
Had trouble with new screen they…rectified the problem
Had trouble with new screen they rebooked and rectified the problem
25. september 2025
Svar fra National Windscreens - Preston
We're happy to hear that we could resolve the screen issue for you. Thank you for your positive feedback and for giving us another chance.
Expected to be there for 4 hours but…
Expected to be there for 4 hours but was in and out in no time
3. oktober 2025
Svar fra National Windscreens - Preston
We're glad your visit was efficient! We appreciate you taking the time to share your experience with us, and we value your feedback.
Arrived for my first appointment…
Arrived for my first appointment bearing in mind I’d traveled 20 miles and the new windscreen was scratched really bad so they gave me another appointment 4 days later,then the calibrating machine for the cameras wasn’t working!all in all I hope I don’t have to go there again
26. september 2025
Svar fra National Windscreens - Preston
We appreciate you taking the time to share your experience. We regret to hear about the scratched windscreen and the calibration issue, especially after your travel. We'll review what happened to prevent this in the future.
Extremely efficient service
Extremely efficient service. Kept me updated at each step. The two staff that came out to my home were polite, knowledgeable and friendly. I felt comfortable with their approach.
30. september 2025
Svar fra National Windscreens - Preston
We appreciate you taking the time to share your positive experience. We're happy to hear that you found the service efficient and the staff polite, knowledgeable, and friendly.
The information given was easily…
The information given was easily understood. The staff were helpful and gave me an approximate time for pick up. The job was done on time and was altogether a good experience.
24. september 2025
Svar fra National Windscreens - Preston
We appreciate you taking the time to leave us a review. We're happy to hear that the information was easily understood and that our staff were helpful and provided an accurate timeframe. It's great to know the job was completed on time and you had a good experience.
Fantastic over the phone when dealing…
Fantastic over the phone when dealing with my inquiry. Eased my mind
24. september 2025
Svar fra National Windscreens - Preston
We are happy to hear that our assistance over the phone eased your mind regarding your inquiry. We appreciate you taking the time to share your positive experience.
Awful experience
Awful experience, the gent who came out, told me he could not do anything but then filled it, and it looks worse than the stone chip. He then said I would have put in a new screen, I will book you in. I politely declined and said I would speak to my husband. The last time it went into preston, they did not put the screen in straight and dented my roof in the process.
Raise a complaint with the head office.
18. september 2025
Svar fra National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the unsatisfactory repair and previous damage. We'll share your feedback with head office to investigate and address your concerns. Thank you.
Fantastic fellas at the Preston branch
Fantastic fellas at the Preston branch!
Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the new glass. Really friendly & helpfully shared details of a local coffee shop I could wait in. 5⭐️
13. september 2025
Svar fra National Windscreens - Preston
We're happy to hear about your positive experience at the Preston branch! We appreciate you highlighting the team's flexibility and speed in rearranging your appointment after the initial damage. We're also glad they were helpful in recommending a local coffee shop. Thanks for the 5-star review!
Poor Service
Had to wait a week for appointment at home
Then turned up two days in a row with the wrong windscreen
Third time managed correct windscreen
Not the fitters fault who were very apologetic but extremely poor logistics.
Can't say much more than that.
Would not recommend.
12. september 2025
Svar fra National Windscreens - Preston
We appreciate you sharing your experience. We're sorry about the multiple incorrect windscreen deliveries and the inconvenience this caused. We'll review our logistics to prevent similar issues in the future.
Very unhelpful staff
Very unhelpful staff, could almost class one of them as rude. Seal on glass is loose on one side of the window.
12. september 2025
Svar fra National Windscreens - Preston
We regret that our service and the window's condition did not meet your expectations. We'll address this with our team and maintenance.
The guys got the car in quickly and it…
The guys got the car in quickly and it didn’t take as long to do the repair as I expected. Friendly and approachable.
12. september 2025
Svar fra National Windscreens - Preston
We're happy to hear that your repair was completed quickly and that you found our team friendly. Thank you for your positive feedback; we appreciate it!
Great and efficient service, friendly staff
Great and efficient service, friendly and knowledgeable staff. Would highly recommend!
12. september 2025
Svar fra National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear that you were pleased with our efficient service and knowledgeable, friendly staff. Thank you for the recommendation!
Svar fra National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Svar fra National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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