Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Vis mer
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Beliggenhet
Bytt filialUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
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The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Vis mer
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Andy the technician kept me informed about his arrival time when he arrived very friendly did an excellent job of fitting My new heated windscreen cleaned up well after fitting he informed me what... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Middlesbrough
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Storbritannia
- 01642-685-235
4,9
Enestående
831 anmeldelser
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Excellent staff
Got stuck in traffic on the way, was 1.5 hours late for my appointment and the team still replaced my windscreen and did a great job.
9. april 2026
Svar fra National Windscreens - Middlesbrough
We appreciate you sharing your experience. We're glad we could still assist you despite the traffic delay and that you are pleased with our team's work on your windscreen replacement.
I’ve filled one of these in already but…
I’ve filled one of these in already but as they were very good to deal with l wont ignore this and only tell you they were a breath of fresh air, absolutely excellent.
15. april 2026
Svar fra National Windscreens - Middlesbrough
We appreciate you taking the time to leave another review! We're happy to hear that you had such a positive experience. It's wonderful knowing we were able to provide excellent service.
Helpful good communication
9. april 2026
Svar fra National Windscreens - Middlesbrough
Thank you for your positive feedback!
Svar fra National Windscreens - Middlesbrough
We appreciate you sharing that our service was friendly and detailed! We are so happy you were pleased with our work.
Great experience
Great experience, friendly staff, took 2.5 hours estimated 4 hours. staff explained where we could go and nearby cafes etc. Booking process easy.
10. april 2026
Svar fra National Windscreens - Middlesbrough
We're happy to hear that you had a great experience with our friendly staff and easy booking process. We appreciate your positive feedback regarding the helpful information provided.
Brilliant staff
Brilliant staff, quick service, staff through the process were all lovely and helpful from booking to the end finished product.
8. april 2026
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that our staff were brilliant and helpful throughout the process, and that you received quick service and a great finished product.
Carried out repair at home address.
Carried out repair at home address.
Good communication throughout.
Made appointment at local depot
8. april 2026
Svar fra National Windscreens - Middlesbrough
We're happy to hear that you had a positive experience with our at-home repair service and depot appointment. Thank you for your kind words regarding our communication.
The lads were awesome very professional…
The lads were awesome very professional done it quickly and what a job the did new screen happy days 😀 highly recommend 👍🏻
7. april 2026
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that the team was professional, quick, and did a great job with the new screen. We highly value your recommendation.
Svar fra National Windscreens - Middlesbrough
We appreciate you sharing that we were very helpful and fitted at your workplace! We are so happy you were pleased with our service.
Windscreen replacement - great job and service
Easy to book in for an insurance windscreen replacement.
Staff are friendly, premises were very clean and looked well organised.
Job was started and finished on time, really good job, no issues.
21. mars 2026
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that booking your insurance windscreen replacement was easy. It's great to know that you found our staff friendly, our premises clean and well organised, and that the job was completed on time with no issues.
Excellent all round service with very…
Excellent all round service with very pleasant staff
3. april 2026
Svar fra National Windscreens - Middlesbrough
We appreciate you sharing that our staff was very pleasant and that you received excellent all round service! We are so happy you were pleased.
great service
1. april 2026
Svar fra National Windscreens - Middlesbrough
Thank you for your positive feedback!
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so glad to hear that you were happy with the fantastic job and the interior cleaning.
Windscreen replacement
The whole process of taking my car to the repair being done was seamless
26. mars 2026
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that the entire car repair process was seamless for you.
Great customer service
25. mars 2026
Svar fra National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good service and lovely staff
Lovely people with good customer service skills. I would totally recommend. The only gripe is they are always totally booked up. The waiting area is really nice and you don't feel intimidated waiting on your own as a women.
16. mars 2026
Svar fra National Windscreens - Middlesbrough
We're happy to hear that you enjoyed your experience and found our team helpful! We appreciate your recommendation. We acknowledge that we are very busy, and we are working to improve availability. We're glad you feel comfortable in our waiting area.
Really impressed
Really impressed! The staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
17. mars 2026
Svar fra National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that the staff were incredibly friendly and polite, and the service was fast, smooth, and hassle-free.
Svar fra National Windscreens - Middlesbrough
We appreciate you sharing that the service was great, the work excellent, and the fitter friendly! We are so happy you were pleased with us.
My car back window was fitted with in…
My car back window was fitted with in 24 hours , lovely staff excellent job done , very happy
13. mars 2026
Svar fra National Windscreens - Middlesbrough
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our staff and the quick turnaround on your car window.
Great service
17. mars 2026
Svar fra National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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