1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Vis mer
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Beliggenhet
Bytt filialUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Se hva andre synes
Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Vis mer
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Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Vis mer
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Vis mer
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Informasjon om virksomheten
Om National Windscreens - Leicester
Skrevet av virksomheten
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktopplysninger
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Storbritannia
- 0116-340-0393
4,4
Enestående
853 anmeldelser
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Appalling Customer Service
My wife had a pre booked 8.30am appointment for a replacement windscreen at Leicester branch and was told the car would be needed for "up to four hours".
She dropped the car off at 8.45am and returned 3.5 hours later at 12.15pm to collect it only to find the vehicle still in the car park with work not having even started. She received no update about a delay.
The "Manager" initially told her the car was still being worked on but then backtracked and said he didn't realise work hadn't been started, apologising saying the technicians had been busy and also blaming the wet weather!
So we went back home (another 12 miles each way) for another two hours until we were called to say the windscreen had been replaced. We returned at 3pm, over six hours since our first visit.
Appalling service that puts their own work schedule before customer satisfaction. Preferably don't use NW, but if your Insurer insists, stay in the waiting room until you see them make a start. This ruined our day. Hopefully, we will never have to return.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra National Windscreens - Leicester
We regret to hear about the poor service you experienced with your wife's windscreen replacement. We apologize for the delay, the incorrect information, and the inconvenience this caused. We are addressing this internally to ensure our work schedule aligns with customer satisfaction. We appreciate your feedback.
Brilliant communication and all staff…
Brilliant communication and all staff so pleasant and helpful
Job done promptly. Thank you everyone
8. februar 2026
Svar fra National Windscreens - Leicester
We appreciate your positive feedback! We're so happy to learn that you received brilliant communication and found our staff pleasant and helpful with prompt service.
Very impressed
Very impressed. Every member of staff that I had interaction with was polite, friendly and cheerful. The job was completed quickly and efficiently. Thank you.
Note: The branch that I used was on the Meridian Business Park. Leicester
27. januar 2026
Svar fra National Windscreens - Leicester
We appreciate you taking the time to share your positive experience at our Meridian Business Park, Leicester branch. We're happy to hear that you found every member of our staff polite, friendly, and cheerful and that the job was completed quickly and efficiently.
Lovely lad come to for it very friendly…
Lovely lad come to for it very friendly and did it in super quick time thank you
31. januar 2026
Svar fra National Windscreens - Leicester
We're delighted to hear that you had a positive experience with our friendly technician and that the service was completed quickly. Thank you!
Svar fra National Windscreens - Leicester
We appreciate you sharing! We are so happy you were pleased with our fast and friendly service. Thank you!
Windscreen
Went to Meridian Business Park, Leicester, left the car on time for appointment. Closed to the moment when I should receive the message that car is ready, I received a call telling me they didn't manage to get the screen, and asked me to leave the car on premises until the next day.
All good, but when I took the car, I found after 30 mins that the wipers were not correctly a ligned and properly fixed, resulting in a totaly mess on the motorway during a heavy rain.
On the other hand, good customer service, they offered to wait for me longer than regular program. Very nice even I've been there on time.
29. januar 2026
Svar fra National Windscreens - Leicester
We appreciate your feedback. We're sorry the wipers weren't correctly aligned after the service and caused issues during heavy rain. We're glad you found our customer service good and that we could accommodate your schedule. We will review our processes to prevent similar issues.
Not so professional as expected
Just 3 stars, as they used a lot of my time for nothing!
They've said they can't replace my windscreen on the drive, as sensors and cameras need to be calibrated, etc.
After i took my car, climate control was not working, due to the sensor not having proper firmware. I needed to upload the firmware manually, as they weren't able to do it.
Since i've made my appointment, i told them that i don't need them to do anything, just to replace windshield, and i will do everything else. They've said they can't.
Also, took the car to my 9AM appointment, and they started to work close to 12...
29. november 2025
Svar fra National Windscreens - Leicester
We appreciate you sharing your experience. We regret that the windshield replacement and subsequent climate control issues caused inconvenience and frustration. We'll review the calibration process and scheduling to improve our service. Thank you for your feedback.
I personaly think all was PERFECT…
I personaly think all was PERFECT except for one thing, waiting time 3-5 hours🤯 on the end it was 4hours. Dont understand why? And location in this review is wrong,
26. januar 2026
Svar fra National Windscreens - Leicester
We appreciate your feedback and are sorry about the 4-hour wait. We'll investigate the long wait time and correct the location. Thank you for your patience.
Svar fra National Windscreens - Leicester
We're happy to hear that you had a great experience. Thank you for your recommendation!
Good service on the day
Great service when I was booked in for the second time, easy to drop ifc and pick up. Issue with the initial booking as didn’t have the windscreen in stock, but only told the day before (booked the previous week)
16. januar 2026
Svar fra National Windscreens - Leicester
We appreciate you taking the time to share your experience. We're glad the second booking went smoothly. We regret the initial booking issue and any inconvenience caused by the stock delay notification.
Great experience from booking to…
Great experience from booking to completion. Excellent communication and friendly service. Would definitely recommend.
19. januar 2026
Svar fra National Windscreens - Leicester
We appreciate your positive feedback! We're happy to hear you had a great experience from booking to completion, with excellent communication and friendly service. Thank you for recommending us!
Great communication and booking system
Great communication and booking system. They kept me up to date on progress and times.
19. januar 2026
Svar fra National Windscreens - Leicester
We appreciate your positive feedback! We're so glad to hear you found our communication and booking system great and that you were kept updated.
Poor communication
The windscreen bit was done faultlessly. However I had a question to ask the branch who were fitting it about facilities for waiting while the screen was fitted. I was given a number but it wasn’t answered and after a certain number of rings got redirected to head office who couldn’t help. I tried numerous times at different times of day and on different days but no answer.
18. januar 2026
Svar fra National Windscreens - Leicester
We appreciate you bringing this to our attention. We're happy the windscreen installation met your expectations. We regret the difficulty you experienced reaching the branch to discuss the waiting facilities. We'll investigate why the calls weren't answered to improve our service.
Great service
Great service. All the work carried out as expected. Thank you so much.
Happy customer here.
16. januar 2026
Svar fra National Windscreens - Leicester
We appreciate you taking the time to leave us feedback. We are so glad to hear that you received great service and that the work was carried out as expected.
Svar fra National Windscreens - Leicester
We are so glad to hear that our staff was polite and the work was completed successfully. Thank you for your positive feedback!
Svar fra National Windscreens - Leicester
We appreciate your positive feedback! We are so happy to hear you found the process easy and our staff friendly. We appreciate your recommendation.
Svar fra National Windscreens - Leicester
We appreciate you sharing! We are so happy to hear that our service was amazing and extremely helpful to you.
The job took much longer than I was…
The job took much longer than I was told which caused a problem for me. Also there's a scratch on the windscreen which I can't remove
16. desember 2025
Svar fra National Windscreens - Leicester
We regret that the job's duration and the windscreen scratch caused you difficulties. We appreciate your feedback and will review how we can prevent this in the future.
Fitted new screen but not properly…
Fitted new screen that was not acoustic same as original and it was not fitted properly. The side trim did not cover the edge of the screen so I am now waiting for it to be done again. This as now been refitted with a new screen but now I have a rattle under the bonnet and the garage say the window fitters have not fitted the trim properly and it is flapping about. Not at all happy.
23. desember 2025
Svar fra National Windscreens - Leicester
We regret that the screen replacement did not meet expectations and the trim wasn't properly fitted. We're scheduling a second fitting to resolve this for you. Thanks for your feedback.
Svar fra National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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