Nasty Gal Anmeldelser 

TO BE HONEST, THE COLOUR FADED RIGHT AFTER THE FIRST WASH, KINDA, AND NOBODY EVEN APOLOGISED! HOPE THEY FIX THIS!

Horrendous.
Been waiting 4 weeks for a refund.
Stuck in an AI doom loop trying to speak to anyone.
Would never use again!
Will stick to ASOS in future, free and quick returns. This lot are a joke.

I spoke to Kai and he was very happy to help me he was friendly and knowledgeable and solved my problems with ease . Very happy

They won’t respond to emails or messages about their mistake. I bought a dress in size 8, and my daughter received a size 16! This seems like a scam. I should have come here earlier and checked reviews before buying the dress. Now returning it is such a pain!!! Don't buy there, find the same dress somewhere else.

One of my dresses has a broken zip, their website says we must report it via customer services before returning. I contacted them via messenger several times and still no response.

Awful company. I ordered 2 items on next day delivery for an imminent occasion. I also inadvertently signed for their £2.99 insurance. The items arrived a day late so were of no use. Contacted NG customer service and asked for postage refund and free return. They agreed to Next Day delivery refund but despite several emails asking me to repeat all details every time plus condition of item etc. they have still not sent a return label. In the end it is not worth wasting time, I will do the return and never use them again.

Terrible company. Good are fairly good quality but! If you need to return items for any reason you get no response and the portal doesn’t work. A big scam.
Then you get an email from a company saying they will help you sell you unwanted items…how strange and what a coincidence. Of course for a fee! Jog on as quite capable of using Vinted thank you. Will never use this company again again, avoid at all costs.

No problems with the quality of the items but customer service is terrible.

I also wouldn’t recommend Deliver+; I paid for it and still had an awkward and difficult time trying to return 3 items.

If I get anything from this brand, it’ll be second hand.

I couldn’t find my order number or confirmation email and Kai was super helpful and sent me my confirmation number and resent the email!

I was able to send a text regarding my issue. Kai sent a few recommendations one of which worked. I appreciate the great service and the support to resolve my issue

I ordered three items and one of them was the wrong item AND the wrong size. When I initiated a return following their online process, customer service refused to refund me the $10 cost of shipping them the item back (for various reasons I feel are unfair) and did not offer to send me the correct item. The latter matters because I paid almost $25 in customs fees for these items. I talked to four different customer service people via text and none of them seemed interested in understanding what was wrong. I've spend hundreds of dollars from them over the years but they won't be getting another dollar from me after this terrible experience.

The issues continued since my last review.
I returned the items. The order didn't show on my account.
It's taken two weeks to get a refund. They didn't refund the full amount! I skipped trying to get hold of them on Messenger because they ignore it. I emailed them flagging it as a complaint. I got a response.
They tried to say it was my fault for not using an email address they can tally with the order. This isn't true. The issue for many people is their orders and returns aren't showing on their account.
They still owed me nearly £35 of my refund. They claim they issue refunds as and when they process items. I smell BS. Everything was all together in one bag.
After lots of emails I finally got the rest of my refund.
Never ordering from them again.

Kai the AI assistant was very quick at responding and resolving my issue! They gave me everything I needed in under 5 minutes!

Needed to return 2 items. The website was broken and failed to find the order number. Tried to contact support and the page was broken. Tried to use the Messenger account that I found for support and they never responded. By the time the site was fixed it said it was too late to return.

Not responsive to returns at all and they tell you your return window is expired when it isn't.

Terrible customer service. I was sent the wrong items and they will not refund my money immediately with a tracking number for the return. It was the stores fault that they sent me the wrong items. I really need my refund to purchase something else. I will never buy from this store again!

The return portal doesn't work, and no customer service.

Tried Facebook, Instagram, Email, they don't even publish their return address.

going to just send back - 49/51 Dale Street, Manchester, England M1 2HF

Paid with Klarna for protection, but they are washing their hands of it.

UK Returns Portal is not working! Please can you sort this so we can be refunded as per terms and conditions. No prompt reply from Facebook Messenger either, poor customer service! Has put me off ordering from them again unfortunately.

The items arrived pretty quickly, however I want to return two items, including one was rather expensive and arrived damaged. My order number is initially recognised on the returns portal, but then I click through and it suddenly says my number isn't valid. It sounds like other people are having this same issue too. The customer service is then non existent, I can only message on facebook messenger which I don't use, so had to download especially, and I am now learning they do not read or reply to this. It's such a shame as I really like a lot of their clothes, but I feel I can't order again from here, and will advise everyone I know not to do so too.

Kai was very helpful. Solved my problem in 10seconds. Thank you