⭐️ 1 Star
⭐️ 1 Star – Very disappointing product and customer service
I’m extremely disappointed with both the product and my experience with Nasmati Care.
I purchased the product expecting it to be safe and suitable for my hair. Unfortunately, while using it, my hair became tangled in the brush, the brush got stuck, and it ended up pulling and cutting my hair. This was extremely upsetting and completely changed my opinion of the product.
I contacted the company to explain exactly what happened and, as requested by their team, I sent an email with the details and supporting information. I followed their instructions, but after that, I received no proper response.
Even if the company’s decision was that they would not accept my return, I believe the absolute minimum a customer deserves is a response. Being asked to send an email and then receiving no meaningful follow-up is extremely disappointing and, in my opinion, very unprofessional.
What also disappointed me is that after seeing so much positive promotion of this product on social media, my actual experience was completely different. Based on my experience, I would personally be very cautious about relying only on social media recommendations when deciding whether to purchase this product.
I will keep the product, but I definitely will not recommend it to anyone. I will also be honest about my experience whenever someone asks me about it.
For me, this is not only about the product. It is also about how customers are treated when they raise a genuine concern. I followed the company’s instructions, explained the problem, and expected basic communication and respect.
Unfortunately, I did not receive that.
Very disappointing experience. I would not purchase from Nasmati Care again.
4. september 2026
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