I have always loved a nice wine but supermarkets were hit and miss until I stumbled across Naked about 10 years ago. Since then I can honestly say I’ve never had a bad bottle. Of course some are nicer... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I love naked wines. There's lots of information on their site & loads of different wines available to try. Remember, the beauty & fun of wine is in the tasting, while finding the ones you love. Their... Vis mer
Selskapet har svart
Order a box of wine on the 3rd of December, still yet to be delivered. Hosting a Christmas party this year which has come and gone and Christmas Day is looming with no promise of delivery. No offer of... Vis mer
Selskapet har svart
Been a customer for well over 10 years ordering many times a year. Never had a broken bottle, or a bottle I did not like. Good selection and can either take a 'standard' case or make up your own. I... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008. We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.
Kontaktopplysninger
Norvic House, NR2 1RP, Norwich, Storbritannia
- 01603 281800
- help@nakedwines.com
- nakedwines.co.uk
4,4
Enestående
13k anmeldelser
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Naked wine out of date olive oil.
Not once, but twice, they sent out of date olive oil to me. Their response was olive oil, "like fine wines, olive oil, improves with age". No doubt, however, when it arrives out of date, one has to worry. Customer service lacking/inept.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Updated response: 7th May 2026
Hello Diane,
Emily here. I hope you are well. I wanted to personally apologise for your experience. I know you are in touch with us via emails already about your concerns and this is being looked into by our team.
Our products are routinely taste and quality checked and it would not benefit us, you or the independent makers who provide our products to sell sub par or unsafe products. I am sorry if the date sticker caused worry - this truly is more of a guide than a use by date.
I know you have returned your oil for a full refund not once but twice and I am sorry for the inconvenience of that. Whilst the olive oil is not out of date it does not change the fact that the 'best before' date advertised was 2027 however the batch of olive oil that has arrived has been the ones labelled 'June 2026'. We have since updated the dates on the live listing of this olive oil to reflect the different batches.
Our customers and winemakers are at the heart of everything we do and I want to reassure you we truly do care. I hope in the future we can provide a better experience for you and if you have any further feedback I am here for you.
Kindest wishes and a huge thanks for all your support as an Angel over many years.
Emily @ Naked Wines
Do not buy all these people they are scammers
I recently sang that with naked Wines so I could save every month to purchase a Wine .I order some wine on the 23rd of March and instructed on my order not to leave the Wine on the doorstep that you have it signed for, this did not happen on two occasions and I’m still left without any Wine.
I was dealing with a young lady called Beks and later on A manager called Laura.
As of now, my Wines have not been delivered and I have not received any refund, Laura and Bec I know not answering my emails which I think is disgusting.
I have contacted my bank to try and get a trial back and if this fails, I will take them to County Court.
I would never use this company again and recommend that you look elsewhere for your Wine purposes, they are happy to send me advertising emails four or five times a month but when it comes to actually speak to somebody regarding my missing Wines they do not want to know, naked Wines you should be ashamed of yourself
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hello, I am so truly sorry to read this, and please be assured that causing any frustration or disappointment is never our intention. I want to sincerely apologise and reassure you that we have absolutely not been ignoring you.
We have been trying to get in contact to resolve this, and I am so sorry that our messages haven't reached you. We genuinely want to make this right, so please could you give us a call on 01603 281800 or reply to our email? We would love the opportunity to speak with you and ensure everything is resolved exactly as it should be.
Jess @ Naked Wines
Classic scummy business tactics
I created my account a couple of months ago to try it out, since then it’s automatically signed me up for Angels wine which I did not do with this it’s tried to take money from my bank, £20, I tried to stop the Angel subscription but couldn’t find a way to do that (only pause it) so I then tried to delete my account which you have to request their support to do, which then takes 30 days, since then then they have taken £35 from my bank which there seems to be no way to get back and they still haven’t deleted my account. In all it seems to be classic scummy business tactics of signing you up for something you didn’t ask for and automatically taking your money, making it purposefully difficult to cancel, and having and overly complicated account deletion process when it should take 2 clicks
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Thank you so much for taking the time to share your feedback Max. I am incredibly sorry for the frustration you’ve experienced; it is never our intention to make our membership or cancellation process feel difficult, and I’m genuinely sorry that we’ve let you down.
We really aim to be as transparent as possible, I've sent a request for information if you would be so kind to reply to that so I can get to the bottom of it and give you peace of mind that it's sorted as best we can. Thank you for giving us a go, and I wish you the very best.
Kindest regards,
Hannah Naked Wines
contentment
i wanted to write to say how content my wife and i are. with naked wines. White for my wife, red for me . we buy cases and are very pleased with the speed of delivery. we have our likes and it works very well for us
16. april 2026
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Svar fra Naked Wines
What a gorgeous review Malcolm, we are so happy that you and your wife are loving our wines, we loving having you on board with us! :D
Clever scam
Clever scam. Sign you up to a subscription without your consent when you make a one off purchase, knowing there is a very good chance any emails coming from them will go to your junk folder because of their name.
Have requested refund and removal of my details from their system. I am being ignored.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Thanks for taking the time to leave us this review, Richard. We do our best to make sure that any subscription or membership is clearly labelled, outside of the follow-up emails we send.
The case description on our introductory cases state that they'll sign you up to the Angel membership. In order to add the case to your basket, there's also a large pop-up explaining what will happen next. The case cannot be ordered unless you press "let's do this" to confirm you're happy with the membership. I am really sorry that this was missed.
If the membership isn't for you, we'll be happy to cancel your membership for you and we can also close your account. If you've not yet had a reply to your email, feel free to give us a call on 01603 281800 and we can go from there.
Thank you for giving us a go.
Regards,
Sam @ Naked Wines
Order a box of wine on the 3rd of…
Order a box of wine on the 3rd of December, still yet to be delivered. Hosting a Christmas party this year which has come and gone and Christmas Day is looming with no promise of delivery. No offer of a refund just simply a £30 voucher to use for future orders.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hello Dan,
Emily here from Naked Wines. I'm concerned to hear this as Christmas was almost 4 months ago now so I would hope this was resolved. I can see you mention Christmas Day being close so I am wondering what's happened here with it now being April.
Would you be so kind as to reply to my request for information please?
Emily @ NW
I have been a customer of Naked Wines…
I have been a customer of Naked Wines for over 5 years, but sadly no longer. I have cancelled my subscription as the service is now extremely poor. I am waiting for a delivery scheduled for Wednesday, it is now Saturday and it still hasn't arrived. This happened last year which ruined my son's special birthday. The wine is getting more expensive, and the taste does not reflect the price. You cannot rely on Naked who are sadly not the company they once were!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Tracey, I am so sorry to hear that you are waiting on your wines and feel let down by our products lately. I would love to put things right for you and of course get some compensation your way! If you can pop an email over to hello@nakedwines.com and in the subject line write 'FAO JESS C' then I will be more than happy to personally take care of you. Jess @ NW
Cannot speak to the company. Avoid.
Ordered a nice case 12 reds, but a basic case arrived.
When naked wines have a problem you cannot speak to them just auto bots , waste of time.
Avoid.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hey Neil,
So sorry to hear you've had issues with an order. I am here to help don't worry! We have a team of real human beings who provide a very personal service so it's disappointing to hear you've not been able to reach us. There was a bit of a backlog over the bank holiday but can you please reply to my information request so I can take a proper look into this for you?
Kindest wishes,
Emily @ NW
Edit April 15th: Hey Neil, I didn't hear from you through our information request but would really love the chance to personally resolve this and speak through your concerns with you.
Please, if it's not too much trouble, can you send me an email from your registered account address. My email is hello@nakedwines.com and you can put the subject as 'Emily: Trust Pilot Review'. I'd love a chance to make it right as I know we can do better!
Thank you so much for your time,
Emily @ NW
An absolute shambles of a company!
An absolute shambles of a company!
Ordered wine on 25th March and all I receive each day is a rubbish email telling me it’s not on the delivery van so delayed or it’s out for delivery but has been delayed so isn’t coming or is not in the delivery van again from ‘Cheesy The Delivery Guy’!
How hard can wine-off-warehouse-shelf-to-van be - competitors don’t seem to have this problem…
Don’t rely on this bunch if you need the wine for a special occasion!
Won’t be using this lot again - let’s see if the refund is any quicker!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Good afternoon Simon, thank you for taking the time to leave us this review. I am so sorry that we let you down with this delivery.
Please know that we will be looking into this to ensure that our deliveries are back up to the high standards we want for our fantastic Angels.
Edit 15th April: Thank you for providing us with more information so we could look into this for you, Simon. I can see you have received a refund for your case. I am really sorry we dropped the ball here and know we can do better. Your support as an Angel means the world to us and I really appreciate you sticking around to give us another chance, I hope we can reassure you with your next delivery as I promise what happened is not the norm here!
All the very best,
Emily @ NW
Great company, great wine but.... (Was: Appalling)
I am updating this review but I will leave it here as I think it might still be helpful.
My issue was sorted thanks to Bex at Naked Wines who was excellent-very patient and helpful and really tried hard to sort things out for me. She should be praised, canonised, given a bonus, all of those things.
I love Nakes Wines and what they stand for-and the wine is really good! I think my review now is-great company, great wine but from time to time you get an issue and they go missing. This seems to happen at peak times. It does get sorted out eventually but just be wary that it has happened to me more than once. And it got sorted out very time. So. I'm happy again, I'll just be wary of promos like "order in time for Easter" as it might not be.
To reiterate-when you do get someone, they are lovely and really, really helpful. I can't speak highly enough of their customer service when it works. But until that's 100% of the time, I can't make this 5 stars.
Original review:
Appalling.
Promised delivery didn't happen 3 times (still waiting). No response to messages to customer service. I am literally at a loss for what to do next. The small vineyards Naked represent have just lost a valuable customer.
Do not rely on a delivery, it might come, it might not. But you won't get a reply.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi John, I am so truly sorry to hear that you are waiting to hear from us! We have been having an incredibly busy week down here at Naked HQ but please be assured, we want to help you as soon as possible! If you can pop over an email to hello@nakedwines.com and in the subject line write 'fao Jess C' I will pick this up directly and be happy to take care of you. Jess @ Naked Wines
Edit 15th April:
Hello John, I can see that my lovely colleague Bex managed to resolve this with you. I would like to say a huge thank you for your patience over the Easter period and I am glad to see this issue was sorted for you. If you have any further concerns of feedback I am all ears.
Thank you so much for sticking around to support our winemakers too, your loyalty makes a huge difference to them and you are truly valued.
All the very best,
Emily @ NW
I have been a loyal customer for 15 year but now???
I have been a loyal customer for 15 years and always recommended to friends etc. The wines are delicious and it's wonderful to be able to support small vineyards. The service however which was delightful and personal is not any more. Some of you will remember the delight of dealing with a specific agent who you could communicate with. Not anymore and nor do Naked allow a customer to raise a complaint with someone senior and explain the reasons for it. You simply get passed to another agent who I fear do not read the correspondence on the problem and cannot address it. I am very sad about it and I have tried to stay with it but feel the time must come for me to leave.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Bert, thanks for taking the time to leave us this review. I'm gutted to hear that we've really let you down, especially after the years of support. I'd be really keen to make things right for you here. I've requested your information so I can take a look at your account & do whatever I can to help.
I look forward to hearing from you.
Sam @ Naked Wines
I love your wines but...
I love your wines. But if you don't stop using Yodel as your courier immediately both myself and my partner will cease using you as our wine supplier.
Yodel are the most incompetent people I have ever had the misfortune to get a delivery from. They just can't understand basic English to read CORRECT DOOR NUMBERS!!!
This is the 3rd box I've had to go hunting down the street for!
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Keith, I am so sorry to hear that this has been your experience with our courier and please be assured, we really want to hear your feedback! There are some permanent fixes we can get in place to make sure your deliveries run smoothly. If you can pop an email over to hello@nakedwines.com and in the subject line write 'FAO JESS C' then I will be personally happy to take care of you. Jess @ NW
About to lose a customer of 15 years
What an utter disappointment Naked Wines have become! I've been with them since the start 15 years ago and have always loved the wine and the service but in recent years the service has slowly got worse and my current order is an absolute disaster!
I've now been waiting two weeks for my order and despite contacting Naked Wines and the delivery company multiple times to chase it, there is no sign of it. It used to be very easy to contact Naked Wines using the live chat but now that facility has gone and they are unresponsive to emails. I had a voicemail from them last week to promise my wine the next day, but it didn't show up. I'm still waiting for a response to my follow-up email after 4 days. The Yodel tracking shows it has been out for delivery twice but they have failed to deliver it. Maybe they are trying to compete with Evri for the title of worst UK courier service! There is nothing worse as a customer to be promised delivery by a company and then it doesn't materialise. It feels like once they have my money, they don't care whether I get my order or not.
I've spent so much time over the last few weeks chasing this delivery and stressing and I don't have the time or the headspace for it. Naked Wines have always been trustworthy and customer-focussed, but this experience and other experiences in recent years have all but eroded that trust that's been built over 15 years. If they don't start focussing on the customers again, there will soon be nothing left to do but leave and buy my wine from elsewhere.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hey Adam,
This is certainly not the service we want to provide to our loyal Angels like you, I am so sorry you've been waiting for a response. We've had a mountain of emails recently but we don't want you feeling ignored and that is most certainly not what we are trying to do.
Actions speak louder than words of course so I'd really like to personally get to the bottom of this for you. If you'd be so kind as to reply to my request for more information I'll take a look at what has been happening and hopefully I'll be able to make things right and regain your trust. I really will do my best as your support means the world to us.
Kindest wishes,
Emily @ NW
Mothers day ruined
Rinse repeat, repeat rinse..........Paid for a delivery so Mothers day pickup and delivery madness avoided.
Managed to recover the delivery charge for a product that has not shown up, happy days
By this Friday it will have been a week since expected delivery and I have had a 80 year old mother waiting patiently for a delivery for the last four days......... as the website stipulates be delivered tomorrow promise you.
No more disappointment thank you, subscription cancelled, and my £160 package not expecting too much, as apparently the couriers shipped it back to the supplier.
I expect the same issues with the credit built up, but again I will not be checking back with the company........I will have my credit card company deal with this issue
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hey Michael,
I'm really gutted to read this, I know how important it is to have your deliveries run smoothly. Especially for important days like Mother's Day.
Your Mum definitely deserves better and you do too. Please know it is never our intention to let anyone down but it doesn't change what happened and that it's really rubbish.
I really understand how you feel but want to ensure I make it up to you and your mum as best I can.
Would you be so kind as to reply to my request for information so I can look into what happened here. It's really important to me that it's taken seriously.
I look forward to hearing from you,
Emily @ NW
Placed my order last week
Placed my order last week, said it would be here by today 14/03. Order hasn't been shipped and no updates either. I will not be placing anymore orders in a hurry!
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Kirsty, I am so sorry that we've let you down with this delivery. I want to make sure that this is put right for you ASAP. Please do give us a call on 01603 281800 or pop us an email at hello@nakedwines.com and we can go from there.
The customer service from Naked Wines…
The customer service from Naked Wines is second to none. I’m not saying that there is never anything that goes wrong with this company - their courier has recently given me the runaround - but I always think that it’s not the problem that causes the issue - it’s the way a company deals with the problem. And I have had excellent customer service from Liam - fast response - most polite - delivery issue resolved - and a little bit of compensation to boot. Oh - and the wines are great too!!!! Brilliant.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Thanks for the glowing review, Hayley! I'm so pleased to hear that you're loving the service (& the wines)! Cheers to you for all your support.
Decline of service and value
I joined years ago and have been an "Angel" for over a decade. The selection is great and it was very reasonable for the quality on offer. You could pay the lowest amount for a bottle but it would be better quality than a bottle more widely available in the UK at the same price. That said, its changed, the minimum £9.99 for a Red Wine is beyond supermarkets for the same quality. Especially when they run offers for even more discounts.
That price hike over the last 6-9 months for the discount offered for being an "Angel" is becoming less attractive. All this might be overlooked if the ordering process was easy. The last two orders I have placed have been frustrating to say the least. The website hangs, doesnt update or load and I have to keep closing the web browser and reopening for my basket to update.
This is no way to treat customers who you want to sen you money on a monthly basis to order wine!!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Chris, I am so truly sorry to read this and please be assured that causing any frustration or disappointment is never on our agenda! I'd love the chance to put things right for you if possible? If you can pop an email over to hello@nakedwines.com and in the subject line write 'FAO JESS C' then I would be happy to personally take care of you and of course, give you a well deserved treat for all your support for over a decade. I hope to hear from you soon,
Jess @ Naked Wines
I’m cancelling my subscription
UPDATE
My most recent order was due for delivery on Saturday. On Saturday I had an email saying it was delayed. Then I had an email saying it was out for delivery. Then another saying it would be delivered on Sunday. On Sunday I had an email saying it would be Monday. On Monday an email saying it would be Tuesday and now it’s Tuesday and I’ve just had an email saying it will be delivered on Wednesday.
The very long convoluted response below makes absolutely no reference to their terrible terrible awful delivery service and complete lack of customer service and assumes only that I want to pay £5 a bottle for wine - I don’t expect to get drinkable wine in the UK for £5 a bottle but I do expect a company like this to use a reliable delivery service.
My advice to anyone thinking of taking out a subscription ? Don’t bother. Pop along to Tesco and buy whatever is on offer from their Taste the Difference range. With a discount it will be under £10 a bottle and you’ll actually get to drink it - unlike the wines ordered from Naked, which may or may not turn up at some point in the future.
Or, grab an inexpensive flight to Portugal and drink delicious local wine from the supermarket for €3- €4.
I’m cancelling my subscription. The wines have become more and more expensive and because they use Yodel for delivery the delivery dates are completely unreliable even when you choose the express extra cost service.
Not worth the hassle.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Hi Anna, I am so sorry to hear that our prices have led you to cancel your account. I can understand that this feels disappointing but I hope I can explain this more and add some context.
As we support small independent wine makers, we'll never be able to compete with the likes of supermarkets' prices as they mass produce on a huge scale, leaving winemakers not being able to make their own wines, and have to keep up with demand for more juice year on year. A lot of wineries and winemakers have gone out of business due to having no choice but to join 'the co-operative' of mass production for large companies.
As a member with us, you do get a discount on every single bottle or pre-mixed case because you're directly helping to fund our wine makers, along with access to exclusive wines, and you'll get an invite to our twice yearly tastings to meet and the winemakers and drink their wines with them. So although our wines may be more expensive than the likes large supermarket chains, we do our best to rewards you with discount on what would be the retail price of the wine, by investing you money into amazing wines that wouldn't exist without Angels.
Our focus on quality wine and fair treatment for winemakers means we don’t sell any wines for a fiver. In the average £5 bottle, the biggest chunk of consumers’ money goes on taxes, staffing, shipping and packaging (all the stuff you can’t taste), which doesn’t leave much for what's inside the bottle... and can push winemakers to the wall.
We identified this squeeze on wine producers (and wine quality) years ago. Which is why our business model funds the winemaker up front. This allows us to cut out unnecessary costs that don’t impact the flavour or quality (importers taking a cut, the national account manager managing the relationship with the supermarket, the marketing team paying the agency to make a big budget television advert etc.)
Fundamentally, we believe that the money you spend should go on what’s inside the bottle. We are honest with our customers that the economics of wine are such that you more than double the value of the liquid by spending an extra £1-2 above £5. To ensure we are totally transparent, and to provide our customers with good value, we now use customer feedback to set the fairest price for all of our wines.
Our Angels have access to a 33% discount on the market prices for our wines, which can run as low as £9.99, and access to all of our exclusive sales which can run as low as £109.99 for a case of 12 plus the free 13th bottle. Every month our Angels can select a free full sized bottle to enjoy with their order, and several times in the year this bottle is upped to a premium fizz or a Magnum size bottle, just as an extra special thank you for supporting our winemakers. We also offer free delivery on our cases of 12. As well, we offer a premium and free speciality Wine Adviser service, where we can put you in touch with one of our wonderful experts who can chat to you about all things wine, curate a box of the more 'unusual' and speciality wines and tailor a case to your exact tastes! On top of that, we offer our Wine Guarantee whereby if you don't like a wine or it doesn't blow you away, we will credit you back for it so you can try something new on us! We like to really go that extra mile to make sure our Angels and winemakers feel very much taken care of and appreciated.
Our prices have had a small increase due to general rising costs and all of the complexities that go into producing fantastic wine for you and the rising costs for the winemakers. Please be assured though that we work hard to get the very best price for you as the customer, whilst paying our winemakers fairly as well for their products.
I hope this helps, please do pop us an email if you have any more questions, we are always happy to hear from you.
Jess @ Naked Wines
I contacted the today as my order was…damaged and returned to Naked Wines.
I have used Naked Wines for over 10 years and never had an issue. I contacted them today as my order was late due to damaged parcel. I had no luck with chat bot yesterday, but spoke to Sam today and he was amazing. It definitely helps to be human. Thank you.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Naked Wines
Thank you so much for your review, Alison!
I am so sorry to hear your order was damaged in transit. While some things are out of our control, I’m so glad our wonderful Sam was there to the rescue!
Thank you for all your support, we couldn't do it without you!
I wouldn't recommend Naked Wines
I wouldn't recommend Naked Wines. I purchased a black friday deal of 12 reds, to me 50% were poor quality, either bland or cheap tasting (you know when they're almost tart, too tanniny, simply lacking positive tasting notes,almost too young at a guess).
Whilst the box was very well priced, in the T&C's they auto enrolled me to their 'Angel' scheme, taking £25 a month ehich is none refundable. So whilst its my fault for not reading thoroughly, clearly an underhanded style approach. I stopped it after £50 had been taken but to purchase anything now will set me back say £80 for 6 bottles, and thats their cheaper ones at around £12 per bottle, reckon I could get far superior and cheaper in the supermarkets. So that black Friday deal was no deal, it was a guise.
20. desember 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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