Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Vis mer
Selskapet har svart
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Vis mer
Selskapet har svart
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Vis mer
Selskapet har svart
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Vis mer
Selskapet har svart
Skrevet av virksomheten
Skrevet av virksomheten

10/48 City Link Drive, 4221, Carrara, Australia
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing Customer service, even fixed a warranty issue I was unaware of. Highly recommend.

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Naked always get back to me within 24 hours and their advice always solves the problem

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Tim was awesome to deal with,as soon as we told him what was going on with the system he had it sorted in about 10 seconds
Everything running great now

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Fantastic service very prompt warranty action.

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Tim responded very quickly, and multiple times to my questions with helpful answers. Much appreciated.

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Customer support excellent! At last a company that understands that when you are putting a product out there that may be new to some people, that support is a major requirement. Easy to give 5stars to this company.

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Resolved my issue in a cost effective way. The people I spoke to were knowledgeable and happy to share

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We are sooo happy with our our Naked system in every aspect. Beautiful fresh swimming without any chemical taste. The Naked app, high quality components, very low chemical additive costs and complete communication from Naked gives an outstanding result. You know you want one!

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Some of the best customer service I have ever received. Tim was very clear in his instructions on sending our unit to Queensland from Victoria. The turnaround on the repair was fast and we received constant communication regarding the progress. Amazing service. Thank you so much.

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Follow up by Naked was excellent and available to assist with issues or questions in the future

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The whole experience was really proffesional and seamless.

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Whilst we finished our pool just in time for it to be too cold to swim we did have one issue.
Copper separation and sedimentation.
A text to the builder, who contacted Naked and Tim was on the phone to me within the hour.
A simple explanation, run through adjustment and bingo,, all sorted.
Then a text back from Tim a week later to check all was OK.
So my review is for tec support
10 out of 10.

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Was very happy to speak to Roxy this morning glad they keep in touch makes us feel like if have any problems they be there for us

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Easy to return unit for repairs and quick turn around

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The before and after support to date has been exceptional. The app and instructional videos are so helpful. The system itself is very manageable and the swimming experience is so refreshing.

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Great to have someone from the company ring to find out how our experience was and weather I need any further information
Great company to deal with.
Highly recommend

Svar fra Naked Pools

Svar fra Naked Pools
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