Very Poor Customer Service
I wanted to order a sleep mask. When I added it to my cart, a message appeared stating that I qualified for free shipping. However, when I went to check out, I noticed that I was being charged $8 for shipping. I sent an email asking for clarification. Mike replied and stated that the minimum purchase requirement for free shipping had been raised to $50. He, oh so kindly, suggested I buy another item. Had Mike responded differently and apologized for the website not being updated in a timely fashion, I would have made my purchase, albeit slightly annoyed. His flippant response demonstrated poor customer service and left me with no confidence in the brand.







