My Perfume Shop New Zealand Anmeldelser 

TLDR - it was a rocky start but delivered with excellent service from ~~Nicole~~ in the end.

My full and honest review. I placed my order early September for an assortment of samples of hard to find fragrances. The site gives assurances that stock is kept on hand and ships from Auckland with 1-2 days for delivery. Once your order is placed the timeline confirmed is significantly longer - about 3 to 4 weeks for me. There was no correspondence or tracking numbers provided during those weeks - a little concerning. So I reached out and was reassured a tracking number would be shared once the order dispatched and that on occasion there was a delay in stock from overseas. Fair enough, I gave it another week or two and reached out for an update. This time I got a more personal update apologising for the delay and that my order contained items that couldn’t be fulfilled but my account would be updated with a credit and the remaining items shipped that day and were delivered the next.

What I liked best - the products (I bought samples) are genuine branded and packaged sample vials with atomisers - not generic decants. I have no reason to suspect authenticity issues. The range includes very hard to find fragrances and the pricing is reasonable especially with buy 2 get 1 free. The service from Nicole was also stellar, kudos.

What needs work - these guys have a service that caters to a niche market and I can’t help but wonder why they aren’t more direct when setting expectations for fulfilment. If you’re willing to wait, they do deliver (mostly… and they credit any shortfalls) and I’d like to see them grow and succeed - it’s an awesome service provided for sourcing samples that saves risky blind buys.
I’ve gone with 5 stars and wrote this to reassure those worried it’s a scam that it’s genuinely not but the expectations set upfront needs work so customers don’t feel misled.

I can also confirm I have gone ahead and placed another order. I believe in you guys!

J

The Chief happiness officer Nicole has been very helpful in answering my questions and giving solutions. Overall the customer service is very good and replies quickly

Does anyone know where they are physically located or know a way to find out ?

I placed my order in September, then my order confirmation email saod it wasnt in stock until August next year, when i contacted them about it, they blammed issues in the middle east and that my perfume should be on a cargo ship arriving the 7th of August. Ive heard nothing from then and I have requested a refund, seems like common excuses and stalling. I was not aware they didnt have the perfume in stock when ordering

Just an update I was sent unpleasant daily emails blaming me for not receiving the perfumes I had ordered. It was like I was dealing with 5 year olds. I repeat as per my first feedback post I will never deal with this company again and encourage others to do the same. I believe this company to be a scam. My advice - HAVE NOTHING TO DO WITH THEM

Have been waiting for a month for my purchase.I had emailed them to ask where it is and they said it was delayed due to Middle East crisis fair enough be up front with your consumers but you also told me when I had to email you again as I wanted a refund and you said the situation was resolved and you now have the product and will be distributed …waiting for those shipping details still 5 weeks now

I don't want to even give 1 star. I placed my order on 10 Septemeber and it has still not arrived on 8 October.
I have asked for a refund twice already.

Believe all the bad reviews about this company because they're true.This is the first and last time I ever purchase anything from them.I ordered one fragrance that their website said was in stock on 21st September.Paid via debit card and received order confirmation which said it will be delivered between 29th September and 6th October.4th October and still no dispatch confirmation so I sent a follow up email and was sent an automated response that said to wait and be patient,their may be a delay but not to worry.7th October and still no dispatch confirmation so sent another follow up email and was sent another automated reply saying there is a delay with your product due to a shortage when it clearly said in stock when i ordered it.Today 8th October,over two weeks since i placed my order i still haven't had any dispatch confirmation.I will stick to buying fragrance from Perfume NZ as they deliver within 3 working days.

Aubrey helped me with my order, Aubrey was very helpful, I received my order today.
Thank you Aubrey

Why sell products clearly not in stock whilst being presented on the website as available? Under NZ FTA, this constitutes deceptive and misleading practice.
Item did not arrive within designated time frame. First response (next day) to my query about the order was generic and did not address the issue. Second response (similarly prompt): said they didn't have the item and asked me to wait indefinitely for it.
As per their own policy, "If your order is more than 14 days delayed, please get in touch, and we will provide a refund if the item hasn't shipped". I have requested a refund. Let's see how that goes given other customers. experiences.

In my experience, TP is a thoroughly reliable platform which unlike some other platforms does scrutinize reviews thereby providing a balance and allowing consumers to do their due diligence. By contrast, some other platforms allow companies to "sanitise" negative reviews thereby giving falsely positive overview of the company.

Regardless, the issue of advertising products clearly not available, errors, delays in delivery and refunds remain constant themes among the complaints about this company.

If I could give it a zero I would. I can not stress this enough DONT BUY FROM THIS SITE. It’s been the most stressful experience of my life. Not only was my 1st order sent out 4 months later, half of it was missing so finally they agreed to give me some credit (after about 200 emails later from me and them refusing to reply ) then I tried to order something else. Same thing happened after 3 months on my 2nd order ‘sorry can source these items please order something else”& another 2 months later still asking where my items are. Sent out one and missing the other one. Again get a credit. 3rd order - 6 months later still getting the generic response sorry we still waiting on your items to arrive. What the fcuk how is this company still going. AVOID AVOID AVOID honestly im not expecting my original items or any refund or credit now. It’s the worst online shopping experience of my life (and I do online shopping all the time) I want to warn everyone please save yourself a headache and don’t buy from them. They lure you in with cheap prices to stock they actually don’t have. They then say it’s on back order and will try delay actually sending you your items. Not only have I been scammed of over $570 it’s just been such a waste of time and energy actually getting any customer service from them. They send automated replies that don’t even make sense to my email queries. They will take your money. These positive reviews must be fake because I know they have done this to multipal work colleagues and family members. Please don’t buy from them. Sorry rang over but people must be warned they are a total scam!! I’m now $570 out of pocket and nearly a year of emails and fighting with them to get my Money. Honestly wish they could get shut down m. It’s not fair they can still operate like this

I ordered 6 items to the value of $210.00nzd. All items displayed online as In Stock.
Order was placed 17th September, delivery date was 29th September- 6th October.
They told me that they were pre-order. According to their website pre-order cannot be charged in full, however I was charged immediately the full price. Also it stated order over $100 are free delivery, yet I was charged $10.00 at point of order.
I strongly recommend people to steer clear of this company.

I ordered the items so i can use it for my trip and when i bought it, delivery eta is 22-25Sep. 24Sep and it’s still processing. I had to escalate multiple times for them to action, one item was removed. The bot replies to u before humans do! They said u can cancel and i have requested to cancel multiple times, they will push it on u and force u to wait on their timeline. Absolutely scammy behaviour! I am now overseas and havent tried the product and dont need the product anymore. It was delivered heaps longer than it’s supposed to and that is with constant push from me. The support also lies to u saying your eta is this date when i have a screenshot proving it’s meant to be delivered sooner than what they are saying. Avoid buying at all cost.

I wish to express my gratitude to The Perfume Shop for their amazing products. I ordered multiple items from their website and when one of my items were out of stock I was given a refund and a discount fee for my next order. I loved the secure packaging and the automatic response to my questions.

Great communication awesome value and the item was tracked well during delivery. The product was fantastic

SCAM, have ordered 3 months ago and they kept saying it’s delayed .. Do not buy from here it’s all lies .

HUGE SCAM. DO NOT BUY !
1-open a DISPUTE with your BANK and credit card report them and get your money back !
2- EVERYONE Lodge a LEGAL COMPLAINT to the Australia and New Zealand Consumer and Commerce Commission AND sue this scam.

Order no. #232353
Great place to order a perfumes and the best prices in whole New Zealand, will
Order again

Myperfumeshop is registered to an Individual/Soletrader in Australia, not even GST registered..red flag. The
New Zealand companies office shows address registered to 'The Crate' which is simply a shared office space for rent as a front, probably just the cheapest option. Wheres the Auckland factory office? No filing returns because there is no factory with robots that supposedly fulfill and dispatch orders from Auckland as advertised on the website shipping info. False advertising.. buyer beware

Loved the service and appreciated the team getting back to me. Will order from them again. Order #552257