My Food Bag Anmeldelser 

1 015
•
TrustScore 3.5 av 5

3,3

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Started up a bag this week on Tuesday evening, when i went to pay i changed the nights from 4 to 5, and i didn't realise it then defaulted the delivery day to Saturday instead of Monday which is what... Vis mer

Vurdert til 2 av 5 stjerner

Hi my food box arrived for this week With veggies that aren’t ripe and won’t be ready this week very disappointed that you would send out unripe food that is meant to be eaten this week, this is no... Vis mer

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Vurdert til 4 av 5 stjerner

Great tobbe able to answer the question "what's for dinner?" Without thinking. A good variety of choices, especially as we order the gluten free box. The only downside side is the delivery is on a Sat... Vis mer

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Vurdert til 5 av 5 stjerner

I just love My Food Bag which I get most weeks. As a household of two I just love knowing what I am cooking and to be able to try different recipes I probably wouldn't attempt. The quality of the in... Vis mer

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Informasjon om virksomheten

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Skrevet av virksomheten

My Food Bag is New Zealand’s weekly meal kit service. Come home each night knowing you’ve got everything you need to enjoy simple, healthy and delicious recipes made with fresh, locally sourced NZ ingredients and inspired by Nadia Lim


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,3

Alle anmeldelser

(1 015)

57 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

They've turned into a scam

We used to use My Food Bag a lot. Then as our circumstances have changed its not affordable full price, so we'll dip back in when the sale bags come up. Over the last year or two each experience has just gotten worse with items missing. The odd sauce packet would be inconvenient, but then whole packs of meat started being missed out of the bags.
I now believe those sale bags are intentionally incomplete. I don't usually complain, I did once meat was missing and they refunded me.
This last time, 2 of the 5 meals had no meat and I've been arguing back and forth for about ten days. Been told I would get refunded and it's just not appearing in my bank account.
I honestly believe they've just become a bit of a scam.
If you're a struggling family it's not worth the risk. If you can afford to lose money or have funds put aside to replace the most expensive ingredients then maybe it's for you.

3. februar 2025
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Svar fra My Food Bag

Hi Kate, thanks for your review. We are really sorry to hear about your poor experience with our service recently and to hear that we have let you down with a number of missing items. Our bags should not be missing any items, and we would advise customers that if there is a missing item to please contact us about this error so we can amend this mistake. We will work with our Packing team to ensure better packing quality in the future. Thank you again for taking the time to pass this feedback on. - My Food Bag Foodies

Vurdert til 4 av 5 stjerner

It’s pretty good

It’s pretty good, only downside is most of the food is a day or two away from best before date

12. februar 2025
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Svar fra My Food Bag

Hi Milan, thanks for your review! We are pleased you are enjoying our service. Sorry to hear that some of the food isn't lasting. Please contact our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz if this is the case and we would be happy to assist you with this. - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Good service

Really efficient to deal with. Makes life easier during the week.

12. februar 2025
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Svar fra My Food Bag

Hi David, thanks for your 5-star review! It's great to hear that you are finding our service efficient and that it is making your everyday life easier throughout the week. Thanks for being part of the Foodie Family! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

All smiles at dinner time.

Bargain Box is by far the best meal box. The vegetables are fresh and plentiful and the meat is good quality. It tastes like home cooking. The meal choices are family friendly and while there isn’t the same selection as other boxes, the options are ones that everyone loves.

9. februar 2025
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Svar fra My Food Bag

Hi Stephanie, thanks for your 5-star review of Bargain Box by My Food Bag! We are absolutely thrilled to hear about your experience with our service and glad that you are finding good quality products and value throughout Bargain Box. Thanks for your support! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Great so far....So far no issues with delivery or…

So far no issues with delivery or content in the boxes, food choices are great with awesome selection.
Just one thing that sometimes the vegetables are a bit sad looking at start of week and don't make it til end or they not lasting a week, but mostly we are really enjoying the convenience and healthy options we are creating

11. februar 2025
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Svar fra My Food Bag

Hi Sheree, thanks for your 5-star review! It's great to hear that you are enjoying your experience with our service so far. We are sorry to hear that sometimes the vegetables are not lasting until the end of the week. This is disappointing! Please contact our Customer Love team on 0800 469 366 or hello@myfoodbag.co.nz if this is the case and we would be happy to assist you with this. - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Reliable and value for money

Reliable and value for money. Have some excellent offers. Still wish that default setting was weeks were skipped and then you can turn on for the weeks you would like to have the meal kit.

11. februar 2025
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Svar fra My Food Bag

Hi Tim, thanks for your 5-star review! We are happy to hear you are finding our service reliable and value for money with excellent offers available. Thanks for the feedback regarding the default meals being automatically skipped. We will pass this suggestion onto our wider team. Thanks for your feedback! - My Food Bag Foodies

Vurdert til 4 av 5 stjerner

Too much recycling

Love the ease of the deliveries and the recipes. The meals are delicious but do become a little repetitive with a lot of salad. My only negative would be the packaging.. the boxes are too big for the amount of contents and it's really frustrating that they don't accept the boxes back.. my recycle bin isn't able to keep up with the boxes :(

11. februar 2025
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Svar fra My Food Bag

Hi Nicole, thanks for your review! We are delighted to hear you are enjoying our service with the ease of deliveries and recipes.

Thanks for the feedback regarding the repetitiveness of the salad. We will pass this feedback on to our Development Kitchen team and you can also rate your recipes in your account area as well in the meantime.

Thanks also for your feedback regarding the packaging. We will pass this through to our wider team as we are always looking to cut back on our packaging to ensure that My Food Bag is being as sustainable as possible. - My Food Bag Foodies

Vurdert til 4 av 5 stjerner

Food and recipes always great

Food and recipes always great. Some meat could have a slightry longer shelf life but hey meant to eat it in a week anyhow.

3. februar 2025
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Svar fra My Food Bag

Hi Shona, thanks for your review! We are glad to hear you are enjoying our food and recipes. Our meat is butchered on demand and is not frozen before it reaches you meaning it can be frozen on arrival to extend the life of the product. We look forward to delivering meals to you again soon! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Great

Text communication, fresh ingredients, tasty recipes. Is what it says it is

11. februar 2025
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Svar fra My Food Bag

Hi Fiona, it's great to hear that you are enjoying My Food Bag. We are glad that you are liking the text communications, fresh ingredients and tasty recipes. Thanks for your support! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Makes life easier

Great produce, good variety of meals to choose from and easy to use website.

11. februar 2025
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Svar fra My Food Bag

Hi Sheryl-Ann, thanks for your review! We are glad to hear you are enjoying our service and finding the produce is great quality with good variety meals and that our website is easy to navigate. We appreciate your positive feedback! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Why chhose anything else…

Food arrived by friendly helpful delivery staff. Food in excellent quality, fresh and inviting. Recipes easy to follow for tasty nutritional meals for the family to enjoy.

9. februar 2025
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Svar fra My Food Bag

Hi Susan, thanks for your 5-star review! We are delighted to hear you received great service from our friendly couriers and that the food was excellent quality with easy and nutritious recipes that your whole family can enjoy. Thanks for supporting us! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Fresh Produce

Great recipe's and fresh produce. We are very happy with My Food bag.

11. februar 2025
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Svar fra My Food Bag

Hi Teresa, thanks for your 5-star review! It's great to hear you are enjoying the recipes and fresh produce you receive with each box. We look forward to delivering to you again soon! - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Everything is so easy

Everything is so easy. Menu selection, payment, delivery. The recipes in Bargain Box are surprisingly varied and not as carb heavy as I thought they might be. The recipes are also very easy to make.

11. februar 2025
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Svar fra My Food Bag

Hi Kellie and Matt, thank you for your 5-star review! We are super glad to hear you are loving our service from the menu selection through to the delivery of your box. Thanks for your support! - My Food Bag Foodies

Vurdert til 1 av 5 stjerner

Absolutely terrible customer services

Absolutely terrible customer services, I changed my delivery address in the app for a new subscription for a weekly delivery. We had moved and I assumed all the delivery’s for the new subscription would be delivered to my new address, apparently not. Went to look and they are delivering my $90 food box to our old address and there’s nothing I can do about it. They aren’t willing to refund, recredit, redirect the food box, and in a cost of living crisis it’s my fault that I don’t have a computer to login and change the address on my profile, and only have access to the app. I asked to speak to a manager and they said it will take 24-48 hours for them to contact me, and there’s nothing they can do about it. By that time the delivery would have happened, so despite me paying for a service and them not being able to provide it, i end up as the consumer with nothing. Surley your t&cs are in breach of the fair trading act.

Update: only after my husband called were they able to solve my issue, apparently if a white man calls they are very good at offering a fix, for forbid a women is at the end of the line!

5. februar 2025
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Svar fra My Food Bag

Hi Mechelle, thank you for your review. We can see your issue has been resolved by our team. If you have any further questions, please reach out to us at hello@myfoodbag.co.nz or 0800 469 366. - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Fresh and little waste

Delivery is always on time. Food is fresh and we have very little waste.
Makes dinner time easy with both parents working late and kids love the food.

29. januar 2025
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Svar fra My Food Bag

Thank you for the lovely review George! We are glad you are having such a great experience with your deliveries and the quality of your ingredients! Making dinner time easy for the family is something we value highly so we are glad it's making this meal time so much smoother - My Food Bag Foodies

Vurdert til 5 av 5 stjerner

Put that ✨sparkle ✨back into dinner time

Getting healthy, tasty dinners delivered each week that my family love eating makes dinner time an exciting event. It replaces the “not this again or I’m not hungry or I’m having cereal instead” after having prepared dinner. My family chooses the meals for the week and there’s no more complaints. It has also improved my cooking skills which I’m very grateful for. Thanks 😊

27. januar 2025
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Svar fra My Food Bag

We are so glad to hear you are having such a wonderful experience with our recipes and that your family is so on board and getting involved! It's great to know we are adding value to your dinner time meals in your home and we hope this continues much the same over the year! - My Food bag Foodies

Vurdert til 4 av 5 stjerner

Good box for busy life

Some nice new recipes, produce was good this week, however a lot of the same produce every week, for example if a salad comes with a recipe it’s always spinach and cucumber, or something similar. Also struggle some weeks with the amount of mince options compared to other types of meat, not a big mince household. I like the option of being able to add the ready made meals for more than one person to the weekly order. This is very helpful with my lifestyle. Some weeks I’ve found the chicken to be a bit strange, still has hair on it which I will then replace with something else. I find if you don’t get an early delivery that the box will be packed or out of a fridge the day before it’s delivered, then by the time it comes middle to end of next day it isn’t very cold and some of the colder veges/frozen items are thawed. Overall a good service and easy delivery however I do skip weeks due to repetition and the lack of other meat options from mince. Good if you love mince though.

29. januar 2025
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Svar fra My Food Bag

Hey Sam, thank you so much for your honest review of your experience with us! We will be sure to pass all this feedback to our team to help further improve our services for our customers! We are glad to hear that you are having a great experience overall though! - My Food bag Foodies

Vurdert til 5 av 5 stjerner

You won't regret it!

Fresh food, takes the stress out of planning and cooking meals during a busy work week, ideas and meals I wouldn't be able to think of myself. healthy and tasty with lots of choice. Overall, a great service!

29. januar 2025
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Svar fra My Food Bag

Hey Johanna, thank you so much for the wonderful review! We are so glad to hear you are having such a wonderful experience with us and that you are loving the recipes and convenience each week! - My Food Bag Foodies

Vurdert til 1 av 5 stjerner

Charged without warning for next week. Not really a trial run.

I wanted to leave a review on REVIEWS.io, what they show on there website but there is no obvious way to do this. Kinda seams like a bit of a scam not making it easy to leave reviews..

Ordered a trial special deal to try it out. Got my first order on Monday, made the meal and it was OK. The next morning I had been charged $200 for next weeks food with no email asking me to choose the meals beforehand.
All of the 4 meals for our family didn't meet the dietary requirements that we had, emailed and called to get a refund but they refused.

They say it was my mistake for forgetting to cancel the order before and I see that you can argue that but getting an email 24 hours before charging us and locking in what are meals for would have been nice and what I was expecting as that is what they did the first time.

28. januar 2025
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Svar fra My Food Bag

Hi there, thank you for your review. We are so sorry to hear that you have not had a good experience with us. If you would like to discuss this further, please contact us via hello@myfoodbag.co.nz. In the meantime, we will pass your feedback onto our wider team. - My Food Bag Foodies

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