My First Wig Anmeldelser 

870
•
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I ordered from this company on September 3rd. It’s now October 2 and I still haven’t received my order. I reached out to them two times and they have responded (reason for the one star), and even a t... Vis mer

Vurdert til 4 av 5 stjerner

The customer service is A*, you really are speaking g with people who actually care so no faults there what so ever the perfect experience, just wish I could get my hands on the product faster but qua... Vis mer

Vurdert til 5 av 5 stjerner

I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve worn many wigs from MFW before, but this was my first time trying such a blonde color and I was pleasantly surprised by how natural it looked. The color has beautiful dimension and brightens my c... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Helse- og velværebutikk
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Skrevet av virksomheten

"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

870 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 93 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,4

Alle anmeldelser

(870)

41 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Sent me a horrible cheap synthetic…

Sent me a horrible cheap synthetic looking wig . Waste of money . Wig is totally different from Website it’s like that made the wig with synthetic hair . You cannot curl it will not hold a curl . A waste of $175 will never order from them again

24. juli 2024
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Svar fra My First Wig

Dear Magan,

We are sorry to hear about your experience with the wig. We can assure all our customers that Myfirstwig only provides human hair wigs, which can be dyed and styled with flat irons or curling wands. If you are unsatisfied with the wig, please contact our customer service, and we will do our best to resolve your issue and provide a satisfactory solution for you.Thank you for bringing this to our attention.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Outstanding Experience with My First Wig!

I am thrilled to share my exceptional experience with My First Wig, which truly deserves its 5-star rating! From the moment I ordered my first wig over a year ago, I have been completely hooked. The quality of the hair is simply incredible, and the thoughtful addition of complementary products to my order is the perfect touch. I have never been disappointed with any of the wigs I’ve purchased.

The customer service at My First Wig is unparalleled. If other companies matched the level of service I’ve received, I am confident they would thrive for many years. On two separate occasions, I requested rush orders, and both times, they arrived precisely when needed, despite the tight deadlines. The team provided follow-ups, status updates, and honest communication, which I deeply appreciated. If I could give 10 stars, I would do so in a heartbeat!

I am a devoted fan of My First Wig and will be a loyal customer for life.

Thank you, Nicole and the entire team!

28. juni 2024
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Svar fra My First Wig

Dear Camele,

Thank you for sharing your wonderful experience with us at My First Wig! We are delighted to hear that you have been completely satisfied with the quality of our wigs and the level of service provided. Your kind words about the customer service team have truly brightened our day. We are committed to ensuring that our customers receive exceptional products and service, and we're thrilled to have you as a loyal customer.

We appreciate your support and look forward to serving you again soon.

Best regards,
My First Wig Customer Service

Vurdert til 5 av 5 stjerner

You get excalty what you order.

The wig was sent exactly as ordered. It was as easy as out the box and go. This was the best wig I've ever ordered from anywhere. I love the attention to detail on this wig.

19. juli 2024
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Svar fra My First Wig

Dear Joyce,

We're thrilled to hear that you are satisfied with your wavy wig! Thank you for your positive feedback about the quality and attention to detail. If you have any further questions or need assistance, feel free to reach out to us.

Best regards,
MyFirstWig Customer Service

Vurdert til 5 av 5 stjerner

glueless wig

The closure wig I bought is truly glueless! There's no lace on either side of the ears, so I can just put it on and go - no glue needed!

5. juli 2024
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Svar fra My First Wig

Dear Grace,

Thank you for sharing your positive feedback! We're delighted to hear that you are satisfied with our glueless closure wig and that it meets your convenience needs. If you have any further questions or require assistance, please don't hesitate to reach out to us.

Best regards,
MyFirstWig Customer Service

Vurdert til 4 av 5 stjerner

Good wig

I love my short curly wig! It looks so natural on me and doesn't shed much. I also love the way it feels on my head. The only thing is I'm still trying to figure out how to get it to stay exactly the way I want it styled.

19. juni 2024
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Svar fra My First Wig

Dear Evelyn,

We're thrilled to hear that you love your short wig! To help maintain your desired style, we recommend using a light styling product and a wide-tooth comb or fingers to shape the curls. Feel free to reach out to us if you need further styling tips or assistance.

Best regards,
MyFirstWig Customer Service

Vurdert til 5 av 5 stjerner

I bought the wavy wig for my wedding

I bought the wavy wig for my wedding, great hairstyle and quality. I contacted customer service to explain my wedding date, and they helped expedite the order so that I received my wig on time.

3. juli 2024
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Svar fra My First Wig

Dear Madeline,

Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the wavy wig you purchased for your wedding and that our customer service team was able to assist in expediting your order to ensure its timely arrival. We truly appreciate your support and look forward to serving you again.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

I love the new blonde bob wig APRIL001…

I love the new blonde bob wig APRIL001 from Myfirstwig. It's easy to blend and looks very natural! It's so soft and comfortable, and it's easy to style.

2. juli 2024
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Svar fra My First Wig

Dear Emily,

We're delighted to hear that you love our new blonde bob wig APRIL001! Thank you for choosing Myfirstwig. We truly appreciate your support and look forward to serving you again.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

My wig is absolutely beautiful

My wig is gorgeous! It's so easy to put on, the hair is super smooth, and the bangs were easy to style. I love it!

4. juli 2024
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Svar fra My First Wig

Dear Eleanor,

We're thrilled to hear that you find your wig gorgeous and easy to put on, with smooth hair that's easy to style. Thank you for sharing your positive feedback. If you have any further questions or need assistance, feel free to reach out to us.

Best regards,
MyFirstWig Customer Service

Vurdert til 5 av 5 stjerner

This is my first purchase

This is my first purchase from Myfirstwig. The variety of hairstyles was great, the delivery was fast, and my curtain bangs wig is beautiful.

12. juni 2024
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Svar fra My First Wig

Dear Harper,

We're thrilled to hear about your positive experience with your first purchase! It's wonderful to know that you appreciated the variety of hairstyles, the speedy delivery, and that you find your curtain bangs wig beautiful. It means a lot to us! If you have any further questions or need assistance, feel free to reach out to us.

Best regards,
MyFirstWig Customer Service

Vurdert til 1 av 5 stjerner

They are running a scam and they know it

Take your time to read the whole review, it’s worth your time and will save you money I swear!
Let’s start with some background on the order: I bought the wig on their website and paid in euros, I live in the European Union and was aware that the shipping costs would fall on me. Due to some personal issues I had to change the shipping address, and customer care was kind enough to help me with that without charging extra costs. I received the wig on the right day, but I was not made aware that I had to pay customs. When I lifted this issue with them they quickly dismissed my concerns, however, I understood I should have researched more, so I believe this is not their fault although they could have been more transparent about it.

Let’s talk about the wig now… well, I don’t even know where to start. It smelled extremely bad, apparently it’s due to the treatment they do to the hair, but I swear there is no appropriate way to get rid of the smell and for some weird reason every time the wig is in contact with moisture such as water, rain or sweat the smell becomes unbearable (even to people around you). It seems that water activates whatever smelly substance was used in there.
The wig quality is also another huge problem. There is absolutely no way that I paid more than 300€ to have mediocre hair. This wig started falling apart from the second wear, it sheds like crazy and it’s extremely brittle. It has some “blonde” highlights and due to the dying this hair portion is even weaker. It feels super dry and I honestly don’t know what to do ‘cause I cannot just cut the highlights… also let’s talk about the dying. It seems like it was done by a blind person, ‘cause there is no way this is normal: the color is crazy and it’s legit orange rather than blond and brown. They offered me 40€ to get it fixed (not enough by the way) and I take it quite as an insult after the amount of money I spent on the wig itself. In which parallel universe paying 300€ gets you a subpar product that needs further fixing? And to be honest, now I totally get why they don’t accept returns after the hair has been washed, I have rights to believe they ship the wig with some sort of chemical on it for it to stay put together, but as soon as you wash it off… puff… you get a wig looking like it was bought in a corner shop.
Last thing I would like to address is once again what they claim and what they actually deliver. A company that sells a “first wig” should consider that usually when a person is a beginner they shouldn’t have to deal with this disgrace of a product. Like what is going on? I paid the hefty price expecting to get a decent service and that I wouldn’t have to deal with crazy fixes afterwards or spend additional money. But that wasn’t the case. I thought buying a wig would result in less expenses since I have a scalp problem and have always paid a lot for the treatment, but that wasn’t the case.
I’ll end the review with a brief summary: waste of money and energy, not even a qualified hairdresser can save this sorry excuse for a wig. That’s all. Hope they used my money wisely though, ‘cause apparently stealing is good for business. Now you know it.

17. mai 2024
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Svar fra My First Wig

Dear Maria,

We understand your frustration regarding your recent experience. We deeply regret the inconvenience you've faced, and we'd like to address your concerns. We are committed to providing transparent and high-quality products and services, and we take your feedback seriously. Your satisfaction is our top priority, and we are here to follow up on your concerns and work towards a satisfactory resolution. If you have further feedback or additional questions, please feel free to reach out to our customer service team. We are here to help and ensure your satisfaction.
Thanks for your patience!
Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

I got my wig this week

I got my wig this week, and it's perfect! Thanks Bella for taking care of my order!

3. juli 2024
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Svar fra My First Wig

Dear Mia,

Thank you for sharing your positive experience! We are thrilled to hear that you received your wig and that it's perfect. We'll make sure to pass on your thanks to Bella for taking care of your order. We truly appreciate your support and look forward to serving you again.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

I absolutely love the yaki straight wig…

I absolutely love the yaki straight wig 4CEY005. The 4C edges are perfect, and I can wear it glueless.

11. juni 2024
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Svar fra My First Wig

Dear Nova,

Thank you for your positive feedback! We are glad to hear that you love our yaki straight wig 4CEY005, especially the perfect 4C edges and the glueless wear. Thank you for choosing Myfirstwig! We appreciate your support!

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 1 av 5 stjerner

Horrible product and customer service

Horrible customer service!! They sell faulty fake products and when you notify them of the problem they do nothing to resolve the issue, other than emailing to say it’s not their fault the wig they sell you is dry and shedding like crazy. Fake absolutely fake!!

Still waiting for a reply to my last email from the 7 July 2024

25. april 2024
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Svar fra My First Wig

Dear Meg,

We apologize for the inconvenience you've experienced. Our customer service had already replied to your email last week, we are unsure of what caused you to not receive our latest response. Please do not worry, we have a customer service representative reaching out to you again and assure you we are working to find a satisfactory solution for you. Thank you for your patience.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

The Alexis straight wig is amazing

The Alexis straight wig is amazing! It's so soft and sleek, and I can style it into waves or wear it in a ponytail - it's perfect!

3. juli 2024
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Svar fra My First Wig

Dear Diane,

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the Alexis straight wig and that it's so versatile for you. Enjoy styling it in different ways! Thank you for choosing MyFirstWig!

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Excellent wigs and customer service

Ordered from them many times, the wigs are soft and luxurious. Excellent customer service with speedy replies. Nothing is ever a hassle for them. Thank you for a great experience.

17. juli 2024
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Svar fra My First Wig

Dear Imi,

Thank you for your continuous support! We aim to make your experience hassle-free. We appreciate your kind words and look forward to serving you again.

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Lovely hair

The hairs is good quality and amazing. Don’t worry they are not AliExpress quality
Customer service amazing
Highly recommend

11. juli 2024
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Svar fra My First Wig

Dear Shin,

Thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the good quality and amazing hair. We take pride in providing excellent customer service and top-notch products. Your recommendation means a lot to us. Thank you for choosing Myfirstwig!

Best Regards,
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Professionnel et qualitatif

Je commande chez myfistwig depuis plusieurs années déjà et je suis très satisfaite du service et de la perruque. J’avais une demande spécifique, le service client m’a correctement orienté et la livraison est rapide. La perruque que j‘ai commandé est d’une qualité incroyable! Le bonnet est parfaitement confectionné. Vraiment magnifique.

1. juli 2024
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Svar fra My First Wig

Chère Posh,

Merci beaucoup pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service et de la perruque que vous avez commandée. Vos commentaires positifs comptent beaucoup pour nous, et nous sommes ravis que vous ayez trouvé la qualité de la perruque incroyable. Nous apprécions votre soutien et avons hâte de vous servir à nouveau. Profitez de votre jolie perruque !

Cordialement,
Équipe du service clientèle Myfirstwig

Vurdert til 5 av 5 stjerner

Speechless this wig is amazing it…

Speechless this wig is amazing it literally looks like my hair. So Full, lightweight a dream come true.

6. juli 2024
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Svar fra My First Wig

Dear Valued Customer,

We're thrilled to hear that you love your wig! It's great to know it looks so natural and light on you. Thank you for sharing your feedback with us! We truly appreciate your support and look forward to serving you again.

Best Regards.
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Love it so much, I bought another!

I've enjoyed my first unit from My First Wig. Their shipping was timely, upon arrival, the quality of the unit did not disappoint. I purchased a headband wig for work and it is so nice! With proper care I'm confident it was last as long as My First Wig indicated!

25. juni 2024
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Svar fra My First Wig

Dear Khelsea,

We're thrilled to hear that you're enjoying your first headband wig from My First Wig! It's great to know that the shipping was timely and the quality of the unit met your expectations. Thank you for sharing your positive experience with us! If you have any more feedback or need assistance in the future, please don't hesitate to contact us. Enjoy your lovely wig!

Best Regards.
Myfirstwig Customer Service Team

Vurdert til 5 av 5 stjerner

Excellent product quality

Excellent product quality, arrived safely and quickly. Excellent Customer Services, friendly and reliable. Thank you so much for your value our money.

28. juni 2024
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Svar fra My First Wig

Dear valued customer,

Thank you for sharing your positive feedback! We're thrilled to hear that you're happy with the excellent product quality, timely delivery, and top-notch customer service. We appreciate your kind words and are glad that you feel you're getting great value for your money. Thank you for choosing Myfirstwig!

Best Regards.
Myfirstwig Customer Service Team

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