myfacesocksuk Anmeldelser 

This company is a sham, ordered shirt for a 30th birthday, shirt came and was massively out of proportion from size in their sizing chart.
Their explanation " sometimes there is a little deviation from the size ordered"

Unbelievable excuse for them sending the wrong size. Unwilling to accept an error on their part for sending an XXL instead of a large.

Do not order from this company. Bunch of cowboys.

A UK website not based in the UK. Paid for vip priority. Three weeks later still no sign of my order. To then find out products come from China. A week in asked to cancel my order to then be told I would only get 50% of my payment back. This was a gift and the occasion has long passed. No mention when ordering you will be waiting a ridiculously long time. Avoid at all costs!!

I had an apron made up for my friends birthday with his face and his favourite celeb. It was so easy to submit a photo and myfacesocksuk did the rest. When it arrived it was perfect. He was overjoyed when we gave it to him, and said it was one of the best things he’d ever received. To be fair he says that about anything you give him, however I think he meant that time. Thanks so much!

I ordered the apron for my chef daughter with her partner and sons face on, she absolutely loved it

I recieved an incorrect order and the customer service was excellent. Courteously and swiftly they responded to my email and a replacement was then sent. Lovely product once it arrived. Thanks to Coco in customer services

Lovely print quality and helpful customer service team. Great communication

The site looks great, products look great, lovely idea for a birthday or christmas gift. However I ordered a pair of personalised pet socks which took a few weeks to arrive. I open the package and you cannot even see my dog on them?! Cropped out the wrong section of the photo and after filing a complaint with the customer service team stating each issue, I get an incredibly slow response completely ignoring anything I said and simply told me what material they're made from and that she assures me they're comfortable!!
With no customer service phone number to contact how do you expect to reach a resolution if your CS team do not even read the query properly?

So disappointed with this company and am now unable to give the gift for an upcoming birthday. I want to be contacted and a resolution made.

Lily provided great customer service when I encountered an issue. I paid extra for VIP service which I would say dont do as didn't seem to make a difference with delivery. Product was OK, not best looking quality, bit scratched and faded and no instructions.

product is amazing so much effort put into the items absolutely amazing will defo recommend

My dear friend lost her cat so I thought a fusion would be a lovely comfort for her. I sent a picture of the cat in a sitting pose expecting a profile image cushion. Unfortunately I got a very ballooned up face. As there was no option to select the type of image format. However I mentioned this in a follow up email, they appreciated the feedback and supplied me with the desired cushion format. She was over the moon with her gifts!

Ordered my boxers over a month ago, still not arrived! I even paid for VIP priority on my order!
I'm reading they are extremely expensive for the quality you receive so not looking forward to when/if they do arrive.
Shipping and production times on their website are a complete lie.
I've emailed customer service a few times and have no response.
Wouldn't recommend, don't waste your time or hard earned cash, disgusting to scam people at a time like this!

Report this website to trading standards!!! as it is a complete scam and May hopefully be shut down and nobody else will be scammed by them. False information on delivery time on their website. Cheap quality. Item does not even arrive. Can’t get in contact with anyone. The more people who report it the more likely it will be shut down.

Worst customer service ever!!

Orders take 2months when u pay €10 for express shipping.

Awful service

DO NOT RECOMMEND

Was worried reading reviews, my delivery wasn't to long two weeks it took, and the boxers are comfortable good picture on them Happy with my order

What a total waste of money! I ordered socks for my husbands birthday. They took ages to arrive and are the worst looking things ever. You couldn't even call them socks. There is zero shape to them, they look like tubes and are such low quality. I will most definitely never be spending my hard earned money on anything from this company again. Terrible.

Horrible service. I was waiting more than a month for it to arrive, and I never received it. Tracking information says it was delivered, but I have asked all neighbours and it wasn’t. Wrote to customer service numerous times and never received a reply

DO NOT ORDER FROM THIS COMPANY!!!!!! If I could give them a minus, trust me I would. The WORST customer service on the planet. I order a Valentine’s Day gift on 2nd February and paid an extra £15 for shipping to guarantee that it came in time. Emailed for an update and was told there was also a 3-5 day production time on top of the 3-5 day delivery - this wasn’t mentioned before. I emailed again a few days later and was told it hadn’t even entered production so was NEVER going to reach me in time!!! I requested a refund because they had lied and even gone again their own policy. Then received an email to confirm my order had been suspended but no mention of my refund. Finally got a reply back from my email sent 2 weeks ago and was told my order was finished so I was not entitled to any refund. Does that make any sense? I have made a formal complaint again them. NEVER RECEIVED THE ITEM, WAS NEVER TOLD ABOUT PRODUCTION TIME, THEY DIDN'T START PRODUCTION IN THE 3-5 DAY WINDOW THEY GAVE ME, THE COMPANY IS BASED IN CHINA NOT THE UK SO WAS NEVER GOING TO ARRIVE IN TIME, TERRIBLE CUSTOMER SERVICE, LIARS AND THIEVES!!!!

**EDIT** the socks have finally turned up ordered on 14th December and delivered on 24th February. If you want speedy service this is not the company for you.
Customer services have sent a refund to compensate for the delay.

Don't be fooled. It's a UK website but product is made and shipped from GUANGZHOU, CHINA!

Paid £8 express delivery, missed the intended b-day (purchased 14.01) and still aint arrived.

Easy to blame COVID but really it's just a shambles of an operation.

AVOID

I didnt even want to give the one star!! i ordered back in november and still havent had my order! on asking for a refund they said no! then they said they wanted to re send my package but i needed to pay a further 13 pound!! DO NOT BUY FROM THEM!!!!!!!