MyClean Cleaning Services Anmeldelser 

149
•
TrustScore 1 av 5

1,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visi... Vis mer

Vurdert til 1 av 5 stjerner

If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly c... Vis mer

Vurdert til 1 av 5 stjerner

Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 h... Vis mer

Vurdert til 1 av 5 stjerner

The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and eve... Vis mer

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Informasjon om virksomheten


Kontaktopplysninger

1,2

Dårlig

TrustScore 1 av 5

149 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,2

Alle anmeldelser

(149)

2 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Extremely unhappy with the service of US- my clean

Extremely unhappy with the service of late. In my capacity as Vaibhav's mom, I was handling the cleaning appointments from outside the US. Visited my son's apartment yesterday & found the service to be very poor:
1. Filthy kitchen counter top strewn with dirty glasses, tissue paper, empty plastic packets & cartons, & food stuck to the counter which required intensive scrubbing before it was removed
2. The condition of the dining/study table & TV console was the same- not even dusted, nor the papers there piled up, so it could be cleaned
3. The area below the bed had not been swept for a few weeks- again strewn with paper, plastic, cartons
4. The bedside table again had not been cleaned for weeks with papers & coins actually stuck to the table, probably with food articles which had been dropped there weeks ago
5. The only area which was clean was the bathroom & a part of the living area
Overall very disappointed with the service, specially given the costs involved & your reputation coupled with the fact that the cleaning is scheduled regularly at a 2 week interval.
P.S. Vaibhav has never had the opportunity to meet the cleaning lady - Aurora- given his schedule.

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hello Alka,

We appreciate your feedback. It sounds like Aurora has been cleaning for your son for a while, and that we had never heard that there was an issue. She has many happy clients, but clearly she has lost focus here. I see that our COO has reached out to address your concerns and ensure we get back on track.

Please reach out to me here or at mscharf@myclean.com, so we can discuss next steps.

Thank you.
Mike

Vurdert til 5 av 5 stjerner

prompt and trustworthy

I have the same lovely lady come timely and does a great job, and importantly I trust her in my home to be respectful and also do a great job. I have been very happy with the service from myclean.

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I have requested the last couple of …

I have requested the last couple of cleanings for the shower walls to be cleaned and they have not been either time. Additionally, it doesn't look like the floors were cleaned thoroughly (e.g. spots on the hardwood).

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Katie,

Thank you for your feedback. I am sorry our cleaner has not taken your notes and addressed these concerns.

I see that our COO has reached out to schedule a re-clean and get us back on track.

If there is anything I can do for you, now or in the future, please email me at mscharf@myclean.com.

Thank you for being a valued MyClean client.

Mike

Vurdert til 5 av 5 stjerner

Cleans my home thoroughly

You'll have a great experience so long as you communicate well with your cleaner! I find the reservation system a little annoying that you have to email/call/text someone to edit an appointment, but they always respond immediately so it's not a burden.

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The administration is great

The administration is great. Cleaners are variable. It took a few tries, but on my third clean I had a conscientious Cleaner who did a great job, and I've stuck with her since.

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Asavari,

Thanks for your thoughtful feedback.

I am sorry it took a few cleans to find a cleaner who met your needs, though I am glad to see we worked with you to find a good fit.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience.

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Vurdert til 3 av 5 stjerner

Pretty good!

The service is generally good. We've had some inconsistencies between cleaners but most have done a very nice job. Cleaners have been very trustworthy and work hard. Rates are on the higher end for this type of service. Customer service is usually very responsive to any scheduling issues though it would be nice if recurring appointment reminders came more than 24 hours in advance. Would give 3.5 stars if that was available.

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Brian,

Thank you for your feedback.

MyClean's pricing is at or below market, at least among companies that employ their cleaners. Employing our cleaners allows us to provide them consistent hours, while providing customers with consistent results.

I see that you have not settled into a requested cleaner. Please let me know if any of your recent cleaners met your needs, so we can set you up with regular service with her.

I look forward to hearing from you.
Mike

Vurdert til 3 av 5 stjerner

The convenience factor is good but the …

The convenience factor is good but the actual cleaning is pretty bad due to the fact that you never receive the same person more than a few times - so you have to repeat the whole process over again. And some are better than others.

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Andrew,

Thanks for responding to our survey.

Our goal is to provide both a convenient and high quality clean.

I have carefully reviewed your account.

It appears that you have two requested cleaners, but neither are free for your scheduled appointments, and that your appointment time is not flexible. As such, our notes indicate that we will send one of your requested cleaners, "if available" (which they rarely are, since they have other subscriptions that conflict). If there are some other days and times that work, please let me know and we can check their availability.

In the alternative, if you were happy with your last clean, we can make sure we send her from now on. Please let me know.

I look forward to hearing from you and getting you the 5 star experience you deserve.

Mike

Vurdert til 4 av 5 stjerner

Good/but not excellent

The cleaners that I have had are trustworthy and in general do a good job cleaning. The customer service is excellent. The only issue that I have, is that you have to be on top, telling them to clean all those hidden spaces: underneath/top of shelves...

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Diana,

Thanks for your thoughtful feedback.

You and I had emailed in the past about your cleaner. If she is still not working without supervision, I would be happy to reassign your account. Please let me know if you would like me to take this step.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience.

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Vurdert til 5 av 5 stjerner

MY Clean

Always a pleasure to come home after Nyrie cleans for us.

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good value

Not always the most thorough clean but the best for the value and the convenience / flexibility of the cleaners. So easy to schedule / reschedule.

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Easy to schedule

Easy to schedule. Cleaning quality can vary but the baseline is very good.

30. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Rich,

Thanks for your thoughtful feedback.

Our happiest customers find a regular cleaner and find a day and time that work for you and her.

Was a there a particular clean that went well?

Your satisfaction is our #1 goal, and we want to give you a 5 star experience,

Please respond here or email me at kenny@myclean.com to discuss how we can get there!

Vurdert til 5 av 5 stjerner

Love Myclean

Have been using myclean probably for about a year now and have been pleased with all of our cleaners. Most recently, we have consistently had Heather Styles and she is punctual and amazing at her job.

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love my clean!

You guys always do a great job and are so flexible with the schedule!! Everyone is so kind both cleaners and customer service reps! Thanks!!

30. mai 2017
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The service was worth what I paid for.

12. mai 2017
Anmeldelse skrevet uten oppfordring
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Svar fra MyClean Cleaning Services

Hi Fracesco,

Thanks for your feedback.

Your satisfaction is our #1 goal, and we want to give you a 5 star experience,

Please respond here to discuss how we can get there!

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