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The customer service was exceptional. Communication through the Mychway VIP WhatsApp customer group was efficient, with a response received within 12 hours. The customer service representative maintained consistent contact until the issue was satisfactorily resolved.

I ordered multiple machines from Mychway after finding videos on YouTube. The customer service I received has been no less than excellent. Miya has communicated regularly, asking if everything is working and if I am satisfied. I am still learning the machines, and will eventually buy more. I will choose this company for their products, prices, no shipping costs, and customer service. I am very pleased!

Perfect communication, good equipment and very fast shipping

The service it's amazing and the customer service was very helpful

Great customer service since the moment I got the tracking number right after my purchase I was assisted through until the package arrived , had a bunch of questions about the machine for a period of a few weeks and got a fast response every time and recieved all the information needed and answers to all of my questions , with lots of patience . Machine works wonderful and I’ve been seeing results since the first session . I got the 9 in one and very happy with it .

Miya was the one who answered all my questions regarding my order, cleared up my doubts and was on top of my shipment. Sent me tracking number information, and even when the shipment arrived contacted me to make sure I had my machine. I have purchased all of my equipment from this company because of their exceptional customer service.

My coolsculting machine was delivered and one of the handle sides didn’t work. The customer rep was very quick and nice with communication which I appreciated. I wasn’t too thrilled about them wanting me to take the machine apart and asking me to trouble shoot to try and fix it, however I was very pleased when they decided to send me a replacement machine. At the end of the day, the problem was solved and I am happy about that.
So far the machine works great.

I couldn't be any happier with the customer service I received. My machine kept showing an error code everytime I was trying to use it. I spoke with Miya and within a week she sent me a new part, and everything is working fine now.

I had a great experience with this company my first machine I received was broken but quickly exchanged with a new one that works. I will be testing out the product over the next few months to be able to see results personally. The communication and exchange process went extremely well and I would highly recommend this company.

I purchased two machines and got a great price for each of them and they were also delivered so quickly within the same week. Turnaround time is absolutely amazing! I will be purchasing more equipment very soon. Best customer service.

This company is such a jokoe. Did anyone else that they have like no verified reviews in more than a year?! Like someone else wisely commented they are just cooking their eview score with professionally written reviews. I was really disapponted by the muchway cavitation machine we received- visibly scratched and energy output was very minimal. Total waste of $600 and its going in the garbage.

Best customer service! Miya goes above and beyond. Quick response to inquiries and follows up to make sure customer is satisfied. Will always recommend mychway!

The S-Shape machine works great and the customer service is fantastic! Truly outstanding customer service and I’ll definitely be back for my next purchase. Thank you so much!

I had received a machine that had a defect, I contacted customer service and they were fast with a reply and had no problem with giving me a new machine! Customer support was very helpful and friendly and that made me very happy! They contacted me yesterday to let me know that my new machine has been shipped 😊

These people are very kind and willing to help you with any concerns you may have. Recommended and very grateful.

Very responsive, easy to get ahold of and when I had an issue they were quick to resolve it!

We have had great experience with put the functionality and the quality of the products. We purchased several machines and the fit and finish have been excellent. Shipping as also been a great experience as things were carefully packaged to avoid any potential damage. We have used the products for about two months and are sending great results. Customer service has had a very quick response whenever we have any questions. I highly recommend MyCHway.

Respond was fast and they got me what I needed quickly and efficiently

Miya was kind, emphatic, effective, and efficient. She was quick in responding every single question I had, and find a solution to a little shipping snag I came across. I would love if every CS person in all companies were like her. Exemplary! Thank you Miya.

In my original package, there were missing parts. I contacted Mychway and received an immediate response and continuous follow up throughout the process until the products that were missing arrived at my door. The customer service alone will for sure keep me as a repeat customer. Everyone was so responsive and friendly to work with. Thank you for such great customer service.