Buying an iPad cover can be tricky, there are so many different sizes & options. My Case Covers made the whole experience so easy. The quality of the case & screen protector was also excellent quality... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I accidentally ordered the wrong size phone cases, and returning my items and receiving the correct ones were a very easy experience. I am especially grateful to Joanne, whose email manner and kindnes... Vis mer
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Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscre... Vis mer
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I ordered a shockproof cover for my new Oppo A5 5G mobile phone. It was exactly what I wanted and fits perfectly and most impressive factor was that I received it within 2 business days of placing... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Established in 2015, we are an Australian online retailer, dedicated to providing affordable phone and tablet accessories for our customers. Our aim is to offer quality products, a pleasant purchasing experience, accompanied by exceptional customer service. Based in Sydney, all stock is located in our Sydney facility.
Kontaktopplysninger
7/3 Warrah Street, 2067, Chatswood, Australia
- support@mycasecovers.com.au
- mycasecovers.com.au
4,6
Enestående
86 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not buy from this company
Do not buy from this company. They take your money and do not deliver. Multiple emails sent requesting a refund through lack of delivery. All they come up with are excuses. FYI, items come from Aust, not NZ!!! Steer clear is my advice. Don’t hit pay now!
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Hi Lee-Ann,
We’re genuinely sorry that your experience has been frustrating and that your order has not arrived as expected. We understand your disappointment and take your concerns seriously.
We’d like to clarify a few important points:
1. We are based in Sydney, Australia, and this information is clearly stated on our “Delivery Speed” and “About Us” pages. We do ship to New Zealand regularly, and most orders arrive within the expected timeframe.
2. In your case, the parcel was shipped promptly and has been held at NZ Customs since June 1st — a situation unfortunately beyond our direct control. As explained by our support team, NZ Post advised us to allow a bit more time before lodging a formal enquiry.
3. We completely understand that this delay is unacceptable to you. While our support team followed NZ Post’s guidance, we agree it’s best to close this out properly. We have now issued a full refund for your order.
We’re sorry we weren’t able to meet your expectations this time, but we hope this resolution gives you some peace of mind.
Warm regards,
myCaseCovers Team
myCaseCovers are always very responsive…
myCaseCovers are always very responsive and items are sent quickly and are always as described.
We had an item go missing in post and they got a replacement to us withing 2 days. Very Happy with them.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for your kind feedback. We're glad to hear you're happy with our service and that the replacement arrived quickly. Appreciate your continued support!
Fantastic Service
Initially the phone case was damaged during the delivery process, but the company was great at resolving this issue and sending out a new case promptly. Fantastic service during this and a quality product.
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for your kind feedback, Matt. Glad to hear that the issue was resolved promptly. We appreciate your support and are happy to hear you're pleased with the product and service.
My package got lost by AusPost and…
My package got lost by AusPost and mycasecovers sent me a new one for free with express shipping. Thank you so much Joanne :)
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for your kind review, Severn. We're glad we could help get a replacement to you quickly. We'll be sure to pass your thanks along to Joanne!
Do not buy from this company
Do not buy from this company. Two faulty cases sent, bad quality. No chance of refund as apparently I had passed the 3 month qualify (even though the second case I was given was faulty too).
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Really sorry to hear about your experience! That’s definitely not what we want for our customers. Please share your order number with our support team (https://mycasecovers.com.au/contact-us/), and we’ll sort this out as best we can. Looking forward to hearing from you!
Good price, excellent customer service
My phone case arrived quickly and the online support was exceptional.
11. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you, Jodie! We're glad to hear about your experience and appreciate your kind words!
Joanne was extremely helpful and efficient!
We received the wrong case but Joanne was quick and helpful with sending the new case. Joanne followed up on several occasions to ensure we were satisfied with the case.
I would highly recommend my case covers to anyone looking for a new case.
Excellent customer service!
13. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for your feedback! We're glad Joanne could assist you in getting the correct case. We appreciate your recommendation and look forward to serving you again!
Thank you thank you thank you
Thank you thank you thank you. 🥰
I received my phone cover today - Folio Case iPhone 13 Leather Wallet Cover Butterfly Apple iPhone13 - and it is perfect for my phone. The quality is 100%, the leather is soft, and the pattern on the cover suits my personality. I am in love with the colour.
I have in the past found on other brands that often the magnetic clasp is not very strong but the clasp on the cover I purchased is strong and sturdy. Means that the cover does not want to flip open easily.
I love the product so much that I have ordered another different case to have - because I can. ♥️
One happy customer. Thank you again.
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you so much for your amazing review, Berni! We're thrilled to hear that you love your new case and that it’s a perfect fit for your phone. We appreciate your support and thanks again for being a happy customer!
Amazing service
Amazing service. I ordered the wrong size iPad case and my case covers went above and beyond to sort out my mistake. Case is excellent quality. Highly recomend
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Hi, Lisa! Thank you for your wonderful feedback and your kind words! We're so glad we could help sort things out for you. Enjoy your new case!
Ckd heaps of stores in Perth for the…
Ckd heaps of stores in Perth for the ipad cover I needed but to no avail.Went on line and found the exact one I needed at mycasecovers.Excellent price Free postage.Ordered and received in very short time.Can only praise this company and would give it a 10/10.wish more companies had this great service.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for the fantastic review, Brian! We're happy you found exactly what you needed with us. Glad we could provide great service and quick delivery. We appreciate your support!
Broken but Great Backup
The product was as advertised and process efficient. But it arrived worse for wear - smashed. Joanna immediately sent a replacement with a big fragile warning for our esteemed postal workers. Perfect result! Thank-you.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thanks for your 5-star rating, Chris! We're glad we could quickly resolve the issue and get a replacement for you. We're delighted to hear everything worked out!
I find the way to judge a company is…
I find the way to judge a company is the management of a problem. I made an error with my, new, postal address. Therefore the original order did not arrive. The company sorted the issue and sent a replacement. A generous act considering the fault did not rest with Mycasecovers. I will buy from them in future.
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Hi Judith, Thank you for your fantastic feedback and kind words! We're glad we could help resolve the issue and appreciate your understanding. We look forward to serving you again in the future!
Excellent customer service, excellent product
Their customer service team went above and beyond to help me get the product that I ordered. Really great cases. I would buy from them every time.
8. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thanks for the fantastic review, Rachel! We're happy to hear you had a great experience and love the cases. We look forward to serving you again!
Arrived broken
Ordered to phone covers/cases and one tempered glass screen protector. Supposed to be sent with australia post tracking. It wasn't, and the $12 screen protector turned up shattered like a car windscreen. Not impressed with the phone covers either. Definitely won't be using this company again. Edit, got a refund for damaged item.
8. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Hi Max, Thank you for your feedback. We’re sorry to hear about your experience. As per our records, a shipping notification was sent on 1st Jan 2025, which might have landed in your spam or junk folder. We promptly responded to your concerns and offered a resolution, though we understand a replacement wasn’t your preferred option, the refund for the screen protector has been processed. We apologise that our service and products didn’t meet your expectations and sincerely appreciate your input to help us improve.
service and support
the service and support from Joanne was fantastic
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thanks so much for the awesome review, Chris! 😊It was our pleasure helping you out. If you ever need anything else, feel free to reach out anytime!
Excellent customer service.
The customer service is exceptional. I needed to exchange the phone cover I purchased after I ordered the incorrect size. Many thanks to Joanne who was extremely helpful assisting me. I am very happy with my purchase. Highly recommend this business.
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you so much for your kind words and 5-star review, Helen! 🌟 We're thrilled to hear that you had a great experience with our customer service and Joanne was able to assist you with the exchange smoothly. It's wonderful to know you're happy with your phone cover, and we truly appreciate your recommendation. If you ever need anything else, we're here to help. Thanks again for your support!
My first order never arrived and these…
My first order never arrived and these guys sent new covers free of charge. Kudos to them!
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thanks so much for the 5-star review, Marie! It is great to hear our team could make it right and get those covers to you. If you ever need anything else, we're here to help. Cheers!
Samsung Galaxy S10 Case and Screen Cover
Purchased a phone case and protective screen cover for the Samsung Galaxy S10. The case fit perfectly and is in excellent condition. The protective screen cover did arrive in the mail shattered, however after contacting mycasecovers they responded very quickly and mailed a new one, free of charge. Mailing was also quick. I recommend. :)
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thank you for your fantastic review! We’re so glad the case fits perfectly and that you’re satisfied with it. We apologize for the initial issue with the screen cover, but we’re happy we could resolve it quickly. Your recommendation truly means a lot to us! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing myCaseCovers!
I had an excellent experience…
I had an excellent experience purchasing my phone case, although I ordered the wrong one, the after sales service was amazing. A case officer was assigned and I wish to extend my thanks to Joanne. She provided friendly customer care and nothing was too much trouble. I was kept fully informed every step of the way. I'm thrilled with the phone case quality, the price and wonderful customer service which makes online shopping a breeze. Thank you Joanne and the amazing team at My Case Covers.
14. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Thanks for the great review, Deb! We're happy to hear Joanne made the process smooth for you and that you love your new phone case. We'll make sure to share your kind words with her. Thanks for choosing myCaseCovers and we are always here if you need anything!
Impressed
I purchased a cover for my iPhone and was impressed by the fast service, delivery and quality of my case.
The Folio Case For iPhone 12 Leather Case Cover Skin Apple iPhone12 6.1", looks stylish in brown and has secure slots for my cards.
While browsing the myCaseCovers web-site I noticed they have a range of products at competitive prices.
I will buy from this service again.
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra myCaseCovers
Hi Alice! Thank you for your kind review! We’re glad to hear you’re enjoying your new Folio Case and that it’s meeting your expectations. We look forward to serving you again soon!
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