Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... Vis mer
Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... Vis mer
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... Vis mer
Informasjon om virksomheten
Om mycar Tyre & Auto - Richmond
Skrevet av virksomheten
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Kontaktopplysninger
620 Coles Terrace, 3121, Richmond, Victoria, Australia
- (03) 8585 7119
4,6
Enestående
164 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Friendly greeting and job was done on…
Friendly greeting and job was done on time, earlier than quoted when I booked the car in.
11. januar 2025
Exceptional service at Richmond mycar
I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He took the time to explain everything clearly, and even though I didn’t think it would be possible to fix everything within the time frame, he moved heaven and earth to make it happen. Not only did he complete the work efficiently, but he also ensured I was back on the road safely. I really appreciated his expertise and how he handled everything with such a level-headed approach. Highly recommend!
9. januar 2025
Helpful staff
Helpful staff. Confirmed that there was a minor oil leak whilst replacing the tyres on the car and provided recommendations on addressing the issue
7. januar 2025
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Extremely Dissatisfied …
I went in to get one problem fixed and discovered after l drove my car home that l have another problem which may have been caused by My Car workers. I now cannot drive my car. After the service they also forgot to put the cover back over my engine (it was left in the workshop) and l had to go back and have it put in.
It would have been appropriate if they had informed me of any other issues with my car. Together with the fact that they forgot essential components to my car and did not inform me of other issues negligent on their part.
I am extremely dissatisfied as the service cost me $1454 and l cannot drive my car.
17. desember 2024
Svar fra mycar Tyre & Auto - Richmond
Hi Chris,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Good job , on time .
They doing a good job and very friendly, I am very happy to go again next time.
17. desember 2024
can't speak highly enough of the…
can't speak highly enough of the richmond crew , a very positive experience thks for fitting me in
rob
9. desember 2024
Amazing service and very friendly
The mechanic at My Car Richmond was incredibly kind and helpful. He looked after us when our car broke down and was very good at his job.
28. oktober 2024
I barely made it to Vic Gardens because…
I barely made it to Vic Gardens because my tyre was going down.
The team made room for me with no notice, fixed my tyre and I was able to continue my working day.
A great human experience in old fashioned customer service! Very rare these days!!!
Thank you guys!
14. september 2024
Terrible experience
Terrible experience. Didnt start the job, didn’t communicate, I just asked for a tyre change. Wasted my day. Customer service was extremely rude and didn’t apologise for the poor service, only to call me ‘sassy’ when I expressed my dissatisfaction
13. august 2024
Svar fra mycar Tyre & Auto - Richmond
Hi Dale,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
smooth and easy process
14. august 2024
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