Das Musikding Anmeldelser 

Wie immer alles bestens. Super Bausatz , alles vollständig und in guter Qualität. Habe schon mehrfach dort bestellt und war nie enttäuscht.
Diesmal sogar in Rekordzeit geliefert.

Sehr übersichtlich und klar aufgebauter Webshop, einfacher Bestellvorgang, schnelle Lieferung und einwandfreie Ware. Ich bin sehr zufrieden!

Zuverlässig und schnell. Gerne wieder.

Sehr guter und übersichtlicher Webshop, gute Preise und top Qualität

Super !!!
Danke !

Hat alles bestens und sehr schnell funktioniert. Professioneller Ablauf.

Guter Preis, schnell verschickt, gute Kommunikation. Danke!

Ich habe immer alle bestellten Teile und Bausätze schnell und super verpackt bekommen. Vielen Dank

It’s frustrating to leave a negative review, and I hate complaining but the customer service here was incredibly poor. After accidentally damaging a PCB and a few components from a kit, I reached out to Klaus in early March 2026 to buy replacement parts instead of throwing the whole kit away. He agreed and asked for €9, which I paid immediately.

What followed was three months of being ignored and strung along:

March – May: Multiple emails went completely unanswered. I only ever received a reply when I started a brand-new email thread, resulting in standard "sorry for the delay" excuses and empty assurances.

Early June: Tired of waiting, I requested a refund. Instead, I was told the package "must have been lost" and that "a new one would be sent via registered post".

When the package finally arrived, it only contained the components - the PCB was completely missing! Klaus mate - I've got nothing to solder them too! What a joke.

I have concluded this whole experience was a complete waste of time and resources. I HATE WASTE! I will never buy from Musikding again, I absolutely do not recommend them.

Keine Bestell-Bestätigung , keine Antworten, keine Möglichjkeit zur Kontaktaufnahme über Telefon. In jeder EMAil heisst es ... melde mich in 1 bis 3 Tagen ... Bis jetzt noch nichts gehört bzw. gelesen.

Meine Bestellung lief sehr gut. Der Bausatz war vollständig und auch flott geliefert.

Ich hatte vor 3 Wochen da was bestellt, es wurde angeblich losgesendet, aber das Paket ist laut verfolgung nur angekündigt.

Nach Kontakt mit dem Händler, konnte das Paket gefunden werden und wurde Laut Händler heute versendet.

Das Paket kam auch heute schon an.
Ich bestelle da wieder aufjedenfall, da eine große auswahl gibt und ich da auch schöne Projekte gefunden habe.

Ordered a tube amp kit on 25/2/2026.
It was intended as a birthday present for a friend.
The only reason I've ordered from this company was because the website said it was 'on stock'.
Received the kit on 7/3/2026.
When I opened the box, there was a pre-printed note that said that the transformer (one of the most important parts) and another component was on back-order. It did not mention when I was going to receive it so I cannot complete the kit.
Basically, 'on stock' means 'partially on stock' for this company.
Since the note was pre-printed, this seems to be common practice.
Very dissapointing and misleading, not to say fraudulent.
On 8/03/2026 I've mailed them to ask when I was going to receive the missing parts.
So far, no answer (and no birthday present).
I'm looking into the options I have to file an official complaint and to get a refund. I will return the unassembled kit once I've received a refund.

Update 13/3/2026:
I've mailed the company once more to request a refund. They answered almost immediately that they will receive the missing parts any day and that they will ship them immediately. I'm willing to give this one more chance. Hope I will not regret it.

Update 18/3/2026:
Today I've received the missing parts. Now I can start assembling. Hope everything goes smooth now, no more missing or wrong parts.

Conclusion: complaining and insisting does seem to help with this company. Eventually I've got all the parts. Was it a pleasant experience: no. Would I order again from this company: no. Pity, they have nice products.

....will manchmal Weile haben. In unsere schnelllebigen digitalen Rushhour sind wir es einfach nicht mehr gewohnt, mal auf eine Bestellung ein wenig warten zu müssen. Aber wer da ungeduldig ist, kann sich ja fertige Bodentreter kaufen oder andere Händler bemühen. In der Firma von Klaus Brunner steht eben Qualität und Sorgfalt an erster Stelle. Okay, es hat 10 Tage gedauert, bis die Bestellung bei mir eintraf, darauf war ich aber vorbereitet, so what.
Die Ware kam sorgfältigund liebevoll verpackt bei mir an. Sämtliche Zubehörteile sind von guter Qualität und einzeln (per Hand!) beschriftet.
Die Baupläne sind super und auch für Laien verständlich.
Es macht total Spaß, sich so ein Effektteil mal selbst zusammenzulöten.
Also, wenn man den Bodentreter nicht für den Gig am nächsten Abend benötigt, gönnt euch doch mal sowas. Die Freude am basteln natürlich vorausgesetzt. Wenn ich keinen Mist mache, und meine Bastelei erfogreich ist, werde ich sicherlich noch weitere Projekte dort bestellen.
P.S.: auch die Kommunikation per Mail war sehr angenehm! Danke erstmal.... Gruß aus Bremen von Christian

Super freundlicher und kompetenter Kontakt. Und hey, "Gut Ding will Weile haben", habt auch mal Gedult. Hat auch mal etwas gedauert (Feiertage;-) aber in der Regel 1-3 Tage Antwort und Reaktionszeit!!! Auch aussergewöhnliche Wünsche (z.B: Bestellkorrekturen) wurden immer bedient:-)

Sloppy, sloppy, sloppy...

Please read my updates below
--------------------------------------
Ok first off, I ordered this pedal THEN I came across these reviews!
Simply put, there are very few European website that supplies full kits for popular pedals, so it seemed like the logical choice.
I understand the frustration of the negative reviews, there is little to no shipping confirmation or minute-by-minute tracking. But this isn't Amazon/Thomann, it's likely a 1 man operation. You pay, pray and wait. And this what I did, and sure enough the pedal arrived.
However, minor parts are missing, e.g.: rubber feet / 2 small washers and nuts for pots were not packed (hopefully that's it). This can be solved easily from any hardware shop.
There is zero instructions for people who are completely new. However, there are some good instructional videos that remedy this.
Overall, it's a bit sloppy but I am happy to wait.
------------------------------------

Update 1:
I finally had time to assemble the pedal, were the parts put together in the dark? The missing pieces I mentioned are a huge hassle to find and I will end up wasting time and money to get a handful of small but crucial potentiometer M7 nuts.

Update 2:
After emailing, I waited a week to get half of what I needed.

I am done. This company is run incompetently and it's completely random whether they will honour your order.

Hatte etwas bestellt, das angeblich innerh. weniger Tage lieferbar sei. Keine Ware.
Mail geschickt: Nichts
Dann Storno: Nichts
Paypal eingeschaltet da Storno.
Plötzlich Nachricht, die Ware sei unterwegs.
Annahme verweigert.
Musste weitere 10 Tage warten, bis PP endlich das Geld zurückzahlte.
Mehre emails dazwischen, nie eine Antwort.
Telefonnummer aus dem Impressung: Nicht erreichbar.

Headline: !!!PLEASE READ!!!!THEY ONLY RESPOND TO PUBLIC COMPLAINTS (And then they vanish again)

I made the order of one of these kits as a Christmas gift, and the entire experience has been a total disaster.
The most frustrating part isn’t just the broken components or the wrong enclosure being sent twice, it’s the dishonest way this company handles communication.

They ignored our emails for weeks. Then, the very moment a negative review was posted, they suddenly "miraculously" reappeared in our inbox, acting like they wanted to help. It’s now obvious that they only care about their public image, not their customers.

In their email, they gave us a ridiculous excuse about the missing parts being "lost in the mail" (after two months of silence, which is impossible to believe).
When we finally demanded a full refund, they said "okay," but then went silent again.
They are now intentionally withholding the return address and refusing to provide a prepaid shipping label.
They told us we could return the kits, but they are making it impossible to do so by ignoring our requests for the necessary shipping information. It has been a week of total silence since they "agreed" to the return.
This company is dishonest. They pretend to be helpful just to silence you, and then they "ghost" you the moment you ask for a real solution.
Don't be fooled by their sudden replies to complaints, it’s just a tactic to stall for time.

AVOID THEM AT ALL COSTS!!!!

The worst support and shipping time. Shipping takes forever. I received my latest kit with missing parts, I sent emails to him, a week after I got no reply. I had to file a report to paypal, and 10 minutes after the report I got an email from him writing me that he will ship missing parts asap. Another week passed, I asked about him shipping the missing parts. Again no reply. So I escalated my report to paypal, asking for a refund. The guy just doesnt care. So now I am waiting till paypal dead line, end of month. Never again will I buy anything from this shop. The guy is the contrary to professional.

UPDATE 5 FEB 2026: He told me that he sent the missing parts by letter, so no tracking available. 20 days have passed, and I still haven't received anything.